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June 2025 by Seanna White
I’ve recently gotten into couponing and came to this location to try to get some good deals. While using the self-checkout, I ran into some issues with my coupons not scanning properly and the store manager, Mandi, noticed I was having trouble and immediately stepped in to help. She took me to a register, re-rang my items, and made sure all my coupons applied correctly. She was super friendly, patient, and went above and beyond to make the process smooth.
Excellent customer service.
10/10 stars.
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May 2025 by Cheryl McIntyre
CVS in Vinton is the best. Team members ate always helpful, professional and knowledgeable.
Randy is GREAT!
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April 2025 by Jason Overstreet
On multiple occasions I've had my prescription order shorted, only to have them pass the blame back to my doctors office, it causes a headache dealing with my insurance! They have zero accountability at this location!
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April 2025 by Staci Sherman
The girl with the long blonde hair at the pharmacy has a terrible attitude, rude and combative. I went to pick a script up and as she walked towards the counter she looked at me and then said to her co worker “This should be fun” the coworker looked perplexed. I’ve had my entire family’s scripts filled with CVS for years, but I will move our scripts, it’s not worth having to deal with her.
Always the same attitude, maybe customer service isn’t a good fit for her??
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February 2025 by Carmyn States
The pharmacy is absolutely terrible and the employees have the nastiest attitudes. No one forced you to work here. Don’t like it then quit. They are completely inconsiderate of people’s time. They will let a car sit at the window for 20+ minutes instead of telling them to come back in 15 while the pharmacist is filling their medicine. I was in line for almost an hour. 53 minutes to be exact so I could get my albuterol for my nebulizer. I couldn’t get it yesterday because I also waited in the line for almost an hour. As I’m waiting in line today I’m finally two people away from getting medicine I NEED TO BREATHE and they go on break. No one had came out and told the people or set out the sign or nothing. The 8 of us who had to pull out had all been in that line for 30+ minutes but the people at the window do not care. That’s not even the end of it. I come back at 2 to try again and I’m sitting in the line for OVER AN HOUR. I waited so long I was late for my 4pm shift but I had no choice because I need this stuff to breathe. The lead pharmacist is nasty to everyone and she allows the people under her to act the same. There’s no reason you should be leaving the window for 20+ min and there’s no reason you should be letting people sit at the window for 30+ minutes waiting on their medicine. I literally live not even two minutes from here and this is the most inconvenient cvs I’ve ever used. Save yourself the hassle and just go to the one down the road on challenger across from Lewis gale
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January 2025 by Delores McCormack
Excellent service !!
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December 2024 by Samantha Gail Shockley
They're not open at 9am when the door says 8 for the store, 9 for the pharmacy and my kid has an antibiotic he needs.
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August 2024 by Tina Schiltz
In & out. What more do you need
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June 2024 by Joanna Wilson
Rude and make light out of your situation . My baby died and they told me I could get my medication on the 28th of may I got my doctor to call and she said that they couldn’t refill my prescription because it was quote “late for refill “ like to late during the day I will be taking my business elsewhere I suggest you do too!
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February 2024 by Afton Kimmons
This is the worst cvs ever they are so rude, the manager Tammy Pham Is also rude and has no empathy, they lied and told my my insurance wouldn't cover my medication and that it would be 80$. So I called my doctor and he informed me to use goodRX, witch I was able to do and I got my medication filled but I noticed it was only half! So I called the cvs and explained it was only half full and they told me I could come get in in couple hours, I would stay away from this pharmacy unless you want your day ruined.
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February 2024 by Kelly Siebert
This is the worst CVS in Roanoke/Vinton and they need to get new employees. The customer service is awful and the pharmacy is a joke. Very rude!!!!!!!!!!!!!!!!!!!! I would give zero stars but they make you put one. Corporate really needs to step in and check this place out because it's awful!
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February 2024 by Ashley Phillips
ALWAYS CHECK YOUR MEDICATIONS!! This CVS filled my daughters lexapro 10mg bottle with the WRONG medicine! Instead of lexapro 10mg she received tolteridine 1mg (a urinary incontinence drug). Tolteridine should not be taken in people with heart or kidney issues and my child has both. All month I thought she was dehydrated bc she was only urinating 1 time per day, when all along she was on a medicine to keep her from urinating! I discovered the error when I was refilling her pill strip for the week. I noticed the pill felt wrong for lexapro. So I googled the numbers on the pill and sure enough, it was not lexapro. I went to the pharmacy immediately to fond out why or how this could happen and exactly who made the error! I was argued with by the pharmacist Pat, I was told to wait while the looked info up, I was treated like I had done something wrong. And even though my child was standing right beside me, Not a single person apologized or asked if she was ok!! They showed total disrespect to me and no concern that they could have hurt a child! I called CVS corporate to file a complaint. I was told they would investigate this and let me know what they found in 2 days. Well 5 days came and went, so I called corporate back. I was lucky to speak to the gentleman I did bc he was the first and only person yet to apologize for the mistake, AND ASK IF SHE WAS OK! He informed me that no one actually investigated the original call. So he involved regional managers and higher ups and I had a phone call within 2 hours. Unfortunately, this phone call only informed me that they would continue to investigate because they had not found any errors on CVS's part and she would contact me shortly. This was several weeks ago, I have not heard back from anyone and will be calling again today. I'm LIVID! I immediately moved all my child's prescriptions to a different pharmacy but my insurance doesn't pay for any other pharmacy near me, so I'm stuck with them but luckily was able to move my child's. STAY AWAY FROM THIS PHARMACY! and if you do have to use them always check the numbers on the pills inside your medicine bottle against a pill identifier resource (google works).
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November 2023 by UGotBodiedOnRust
This is the absolute worst place in the entire Roanoke valley to have your prescriptions filled at.. probably the worst place to pick in the entire state for getting prescriptions filled. The pharmacy stays closed or closing at 2-3PM. On a Thursday. EAD vinton CVS
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September 2023 by PT Gauldin
Customer service is lacking nationwide; however, I was so pleased that the CVS clerk who was assisting a coworker with troubleshooting the automated checkout machine, came to check me out as soon as I arrived to the counter.
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August 2023 by Danielle Cadd
I love CVS, using carepass rewards and coupons!
