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February 2025 by Y
Avoid this Credit Union like the plague. All locations. They used to be great but about a year ago they all went through drastic changes, betrayed and infuriated their members, and they just keep getting worse and worse. I’ve been wanting to leave ever since that and just haven’t gotten around to moving everything completely out yet… and all the while they’re just slowly draining their members like professional lawyerly leaches. I will be getting the rest of my business out of there asap now because they never cease to amaze me how low they will continue to stoop.
They are so close to being like literal scammers… and I want to stress it has nothing to do with the average employee there—it’s their new management and their morally bankrupt “values”. They are directly opposite of what they claim their mission is and what it used to be. Now they’re just like the slickest bankers, charlatans, and remind you of criminals… did a complete 180 on their members and they directly target their most vulnerable members first to maximize their profits. The disabled, the elderly, those on fixed incomes, and scraping by with little. It has enraged many of us with just a little bit more that they would choose to go after those without. Shameful. What a disgrace!
All the horror stories you hear about them locally and online are absolutely to be believed. Shocking how low they’ve gotten. Avoid. If only for your conscience, don’t contribute to this.
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January 2025 by P G
Changed the terms of my checking account which I didn't use. Stole $7 from my savings. Would not do the right thing and give the $7 back. Would rather loose a long term customer than to refund $7. Freedom is not so free there.
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March 2023 by Ernest Murphy
We purchased an investment property through them. Happy all the way.
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March 2023 by Elizabeth Bradford
This credit union is a great place to have as your main bank.
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January 2023 by Femme Fatale
I go to the Vinton location because it’s very close to SE Roanoke (where I live) but I might want to go to other Roanoke location in the future because I don’t feel like this location is servicing my every need.
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July 2022 by Evon Hawley
Always a good experience
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June 2022 by Truth Seeker
I wouldn't
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May 2022 by Tammy Huffman
I love my bank!! I have been with them since 2013 and never had any issues with it. The employees are all nice, friendly, warm, cheerful and welcoming. Though they don't know me by name after all these years, which would be nice to hear when I come in ("hello Ms. Huffman how are you today "), I am glad to be a member!
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May 2022 by Robert Bolling
I would not recommend this bank to do any type of banking.
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May 2022 by Steve Hildebrand
Best place to do your banking
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May 2021 by Amber Holland
I had a bad experience that Jessica at the Vinton branch turned into a good experience. Jessica was able to help me and get me the information that I needed and what she wasn't able to provide over the phone she was more than willing to send in the mail to me. Thank you Jessica!
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May 2021 by Pete T
I would not consider them for my banking. I called for a new loan application and was promised to be connected with an agent. Been 15 days and no call back yet.
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May 2021 by Andy Skirnski
I've been with them for over 10 years they have always been good to me no complaints
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June 2019 by J. Bandy
Check didn't bounce
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June 2019 by Bobby Williams
Love it
