The Verizon store in Vinton provides an exceptional in-person wireless experience. Customers report absolutely fantastic and terrific experiences, highlighting service that is helpful, friendly, patient, and incredibly helpful. The wireless sales consultants are very knowledgeable, reliable, and detailed oriented. They are transparent, clearly explaining pros and cons without pressuring customers, and often recommend more affordable or better options than originally planned. Staff are respectful and sweet, going above and beyond to ensure customers get the devices and plans they want, even handling complicated upgrades involving multiple lines, phones, watches, and tablets. They make the process feel smooth, stress-free, easy, and quick, ensuring customers do not feel hurried and instead feel like valued customers. The store helps with new plans, upgrades, transfers, and exclusive promotions, and is highly recommended for anyone seeking a fantastic wireless experience.
Neal Phillips was so easy to work with as we bought our new phones this weekend. No high pressure, easy to understand, and extremely patient.
April 2026
Working with Neal was the best service I've since being with verizon for 23 years! Very helpful with lowering my bill and fixing our phone issues. We went to another store and got all messed up but he took the time to get us straight even though he didn't cause the issue.
June 2025
I was having alot of trouble with my phone and Neal was very helpful and I didnt feel like I was being hurried up. He fixed my problem thanks again Neal
