AAA Virginia Beach Insurance and Member Services

Most Recent Comments

• May 2025 by Jason Hall
  I recommend this facility 💯%...it's clean and the ladies in the office are very friendly and knowledgeable. Kelly is awesome and very helpful and nice. They have plenty of room..not like most places here in VA Beach.Best storage place i have ever delt with.
• November 2024 by Andrea Hardy
  I had a not so pleasant experience with a battery.When I tried to get reimbursement I was put through a hard process with showing documentation of receipts for the battery I had to replace.My documentation I provided was still not sufficient enough.I was asked to have my mechanic send in a picture of the machine they use to test battery’s.
  I think that was asking for alot and came to the conclusion triple A will do anything not to reimburse customers.I highly don’t recommend the road side assistance program or buying battery’s from them. They do not put the customers first.
• October 2024 by Rosi Wood
  Always great experience...very friendly and helpful personnel. Been with AAA many ..many years...Thank you AAA !!!
• July 2024 by Freedom Divine
  I went in for new brakes and pads all around and specifically told the manager Mike and the representative at the front desk that I wanted OEM parts. They assured me that I would have OEM parts. As the whistling continued I went back and was told it would eventually stop. I then took my car to the dealership and they showed me that I had been given after market parts.
  I called the manager Mike from the dealership and he said he didn’t know this and also said “how was he supposed to know that they were aftermarket parts?”
  I was charged for OEM parts and given aftermarket. AAA is scamming people!!! This was at the AAA car care center on Virginia Beach Blvd in Norfolk, VA
  
  AAA is a scam
• July 2024 by Paul Hartigan
  Impossible to contact. I’ve had a membership auto renewal annually forever. Card didn’t update one time I needed it and they charged a new membership fee and 125 tow charge on-top of membership for towing for a gold member since 08. Tow would’ve been 100. Do yourself a favor they don’t offer anything special. After this won’t renew ever again. “Members delete after 95 days” and no way of seeing my membership status since 08. The tidewater section is a joke.
• June 2024 by Denise Reaves
  Amazed by the top service
• June 2024 by Alexandra McCord
  Fine place
• May 2024 by ANITA BYNUM
  It was good and good information
• April 2024 by Paulus Turner
  Waited (6) hours for a tow truck to arrive. I was livid when I did get someone on the phone. I never got an answer to why they kept me waiting for such a long time. I asked how would they make it right, they sent me a ($5) Starbucks gift card. I do not encourage anyone to sign up for AAA services.
• February 2024 by Ann Pope
  On February the 6th, I attended a senior driving class, and I left my sunglasses on the floor. I received a call on my cell the next day and since It was late in the day, I said I would pick it up the next day. I was pleasantly surprised because my glasses were cleaned and placed inside of an envelope with my name on it. Now that is.what I called service!!!!! I also enjoyed the class also, the teacher was great. Keep up the good work!!!
• November 2023 by Jamison Wescott
  10/23/2023 Pulled up and sat in his truck for 30 minutes while I changed the tire. Never got out, never introduced himself, never made ANY effort to assist. Operator tried to tell me there was some confusion. No, we are in a tiny parking lot @ Camelot tobacco food mart, the only vehicles were my truck and and the red Dodge, that had 2 service calls reported that we were changing the tire on. He just didn’t give a damn. Save your $$$
• October 2023 by Kasey Burkhardt
  Went to AAA to get an EZpass. The wait for very short, the service was good and the employees were professional and kind. It was a quick process and relaxing environment. The only thing I would recommend is that the employees were a little more interactive with customers while they were sitting in front of them. It was the lady's first time doing any EZpass herself (guessing she is a newer employer), but she was kind and apologized for the wait while the surpvisor assisted.
• September 2023 by Amber Weddington
  Give Robbie a raise. It took 4 calls to get a confident answer from the tidewater aaa so you might to keep him there for the sake of customer retention. The woman I spoke to about my issue asked me what I wanted her to do about it as if I were bothering her on the street. The guy before her lied and said the department he answered the phone for wouldn’t be open for another hour. A mess.
• September 2023 by Michele Ryba
  Went in to sign up for membership and get Ezpass, very helpful
• August 2023 by Amber W
  Give Robbie a raise. It took 4 calls to get a confident answer from the tidewater aaa so you might to keep him there for the sake of customer retention. The woman I spoke to about my issue asked me what I wanted her to do about it as if I were bothering her on the street. The guy before her lied and said the department he answered the phone for wouldn’t be open for another hour. A mess.