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December 2023 by A G
This branch has a very draining and stuffy environment. Most of the employees I've come across(at all branches and by phone) are rude and make things unnecessarily difficult. To put it plainly, this bank 'sucks'.
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July 2023 by Pete Crossley
This is my branch! Tried to use others in VB but no, this is the branch to use. The manager is a treasure, always helpful but she does not suffer fools. I had an issue and they resolved with patience and kindness, I was obviously frustrated but the staff and especially the manager showed nothing but understanding and grace. Even when I got upset, I was assured my issue would be resolved and it was, beyond my actual expectations! I have nothing but appreciation and thanks for the services this team provides!
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February 2023 by S Lam
This bank doesn’t know what their doing, manager was supposed to follow up on something for me never received a call back she was very clueless on how to go over transactions on my account. I might be switching to another bank all my accounts including loans and credit cards. She was also very rude, the tellers are nice, maybe the tellers should train the manager on customer service
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December 2021 by Muhammad Khan
Virginia ABNB branch very professional and they are always smile and Good welcome and they are better then Norfolk branch
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April 2021 by Nathan Rice
Friendly, professional financial services.
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March 2021 by Wesley Parker
I have had numerous great experiences doing my financial transactions through ABNB. Truly friendly, offering solutions to my problems and providing great member services focused on satisfying the MEMBER versus the share holders (because every member is an owner). If you haven't tried financial services through a credit union before, I would recommend trying ABNB.
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May 2020 by Amanda Holland
I’ve had nothing but great experiences with the staff who is so friendly and helpful here. They were very patient with all of my questions and now I won’t go to any other location if I need something.
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December 2019 by Davena Sigler
To the member who turned my sons iPad in, today December 27th! Thank you! If I could hug you I would, I’m a single mom, and I had saved for that iPad for a long time to get my son! Because of your honesty, in returning it, I now have a happy 7 year old! I don’t know who you are but god bless you so much!! And thank you!! Also, like to add, I absolutely love this bank they always take care of me, and are very friendly when I go in!!
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October 2019 by Brian Garrison
Terrible customer service. I came in to ask some information about a loan. The associate that escorted me into the office was very nice, the associate training her was not. At the beginning her body language was rude and disrespectful just because I was asking questions. Making rude facial expressions and rolling her eyes at me. When I expressed I didn't appreciate her demeanor she continue to to be rude by smirking muttering rude things under a breath and laughing at the situation. I explained that I was very offended by the situation and again her body language demeanor and language to me was very rude and disrespectful. This is not the first time this has happened. I have called up there to ask a few questions and was spooking to rudly
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September 2019 by Sonji Jones
Average professional
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February 2019 by Todd Morton
If i could give them 0 I would. Their online banking is a joke, quite frankly non-existent.
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July 2018 by Jeffrey lawyer
Abnb is a great local credit union
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July 2018 by Michael Anderson
Rude, disrespectful, ignorant staff!
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May 2018 by Michael Torbert
I've been a customer for over 20 years. The reward me by falsely reporting a missed payment to Transunion which has lowered my credit score. (I haven't used my ABNB credit card in years, and so obviously have had no payment due). Phone calls and emails to fix it have been ignored.
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March 2018 by ParmaJohn3374 Official
This place is comfortable inside. But the people in here take a while. And my grandma says they do not know what they are doing. So im gonna give it 3 stars.