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June 2025 by N Today
The units are ok, hours aren't great, priceless is outrageous and the lady at the front desk is rude!
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October 2024 by Barbara elliott
The weekend person doesn’t follow directions and told me in the very beginning she didn’t know how much and telling me a way different t price I got all my stuff out and will never use or recommend this place to anyone
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January 2024 by Margo M
Linda was WONDERFUL! We discussed what size unit I would need and she was spot on. The process was simple enough and knowing my stuff is in a safe space that is temperature controlled allows me to not stress.
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December 2023 by Timothy
Always easy and pleasant to deal with... thank you!
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September 2023 by Amber W.
2 rent increases in less than a year. Rude unhelpful office staff. No increase in customer service or justifiable reason to continue to raise rent. Won't give any information about additional rent rate increases in the future. Way to stick it to people in need of a service!!!
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August 2023 by Spencer Gagnon
Great storage location, fair price and I believe they can also store rvs
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August 2023 by ed boyd
nice staff. easy to use
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April 2023 by Bambi Mulvihill
Bait and switch - Website is misleading, website allows you to select move in date for longer than they allow to collect $25 and then contact you after the time has expired. Property manager called the day after the expiration to see if I wanted to continue but would be charged another $25 for the same reservation. Asked to speak with their manager and she gave me her email address when I called her out on that she said that she couldn't give me the escalation POC. I will be contacting the BBB in regards to this matter as this is a complete bait and switch tactic and falsely provided information as requested.
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January 2023 by Steven Hong
Linda and the staff provide amazing customer service! I am very satisfied with the multiple units and office I rent
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October 2022 by Bernard C.
I recently vacated a unit and called the phone number on my invoice to ask if I would receive a credit for vacating the unit early. Now, I am the type of person that if a number shows up on my phone without a name I let it go to voicemail. Every once in a while I will answer. I received a call from a number, not the number on the invoice from the storage unit and thought I needed to take the call. A woman asked to speak to me but she used my first name in a very familiar almost condescending way. I have never liked people using my first name without asking my permission. So I said, it depends on who this is. She said this is Linda from Area Storage you called with a question. I asked can you provide a quick answer because I am about to go into a session. So she quickly explained that the units are rented month to month and you do not receive a credit if you vacate early. Okay. My bad if that information is contained in what I agreed to and signed. So, to you I say, make sure you know that if you vacate a unit early not to expect any money back. Also, if you call the listed phone number for the business, you may receive a call with no identifying information (e.g., the name of the business). Finally, if you do not mind a stranger calling and asking for you by your first name, then use this storage facility! Funny, as I am writing this I see in the corner of the screen someone describing Linda in a positive way. Happy that was his experience with her. It was not my experience with her. Maybe she was constipated! Otherwise, nice, clean, storage facility and Sophia is excellent!
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October 2022 by Stormie Pollard
The staff here are superior to the rest. ?? Make you feel at home.
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July 2022 by Dillon Hogate
It’s nice and clean. Don’t try to go there after 9pm because you’ll be screwed
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July 2022 by Victor Lewis
Theb environment is very clean! The staff are extremely friendly and helpful. Prices are reasonable.
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March 2022 by Thomas Marshall
Ive been a customer here for years! Came for the signs, stayed for the great storage. Excellent customer service. Excellent facility, clean, comfortable. I’ve had stuff in here untouched for years, just took it all out today, came out exactly as it went in, a testament to the climate control. Excellent policy, no nonsense pricing and billing. It’s good to do business with people who know what they’re doing. I’m sad to leave, but it’s been great. Highly recommend!
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January 2022 by Erika W.
We moved back home and while the housing market is wonky we're staying with my folks for some time. We pass by this location all the time and we decided to try it out. The facility is clean and secured, and so far we've had no issues. The interior gives me Storage Wars vibes and I can imagine my favorite weirdos yelling, "yuuuup" while walking to my unit. They do say the building is temperature controlled but the entire time I end up running to my unit to grab a few items I'm pretty cold. Maybe it's me not being acclimated to Virginia living anymore. The building is pretty clean given its a storage unit. The bathrooms were clean for when I bring my kiddos who just have to try out every bathroom whenever we go to new places. The little note in the bathroom and their advertising letter board always has me in giggles, their puns definitely stick with you for a while after. Though I don't know why someone is flushing vegetables down in a storage unit lol.
