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February 2024 by Andy C.
I've been a customer of AT&T for about twenty years. I visited midafternoon this week to discuss options to upgrade my phone. There was one other costumer in the store and three salespeople. I approached the desk and stood there for ten minutes without being given the basic courtesy of a greeting from the two sales people. I had the choice to interject but decided I would avoid the agitation and simply leave and take my business to Verizon or MobileOne. It amazes me that these guys clearly don't understand the basic element of client service. The coverage gap between the mobile providers is very slim these days, so it seems incredible that ATT doesn't make a better effort to nurture existing clients. They clearly spend a ton on ads but don't bother to train or manage the onsite sales team. And if you've been into one of their stores you'll know that there is usually one hustler and a bunch of slack sales people. Count me out...
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February 2024 by Darlene R Branch
The customer service I received was outstanding. The staff is phenomenal and I would recommend anyone and everyone to your location.
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February 2024 by Kay H
Lydia provided excellent customer service and was very helpful
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February 2024 by Kevin Sultan
Helped me with a charging issue and fixed it right on the spot very much appreciated 10/10
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February 2024 by Posty Maloney
jeff was very helpful and quick and knowledgeable
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February 2024 by dimitri goodman
Jeff was awesome! Helped me with everything and anything I needed. Definitely will be coming back! Thanks AT&T
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February 2024 by wendie kalafsky
We love Josh! Sending my daughters to him for upgrades!
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February 2024 by R.E Loftus
Joshua and Paul( mngr) could have been more courteous and professional. There assistance was invaluable!
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February 2024 by Andrew Kritzer
Paul and his team were extremely effective and professional in dealing with a complicated issue with my phone plan being transfered from an old carrier to a new upgrade. Every step of the way I was provided with advice and options to continue trouble shooting the issue. I have been with at&t for 16 years and this store is one of the reasons why I will continue to be a customer for the foreseeable future.
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February 2024 by Lauren Bryant
I was very pleased with the service with Joshua and Charles yesterday. Very kind and professional and gave me very useful information.
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January 2024 by Laura Veninga
Great service. Lydia was very knowledgeable and friendly!!
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January 2024 by Jill Moore
Fantastic experience. My original phone was demolished.when I came back to ATT to help. LYDIA was extremely helpful. We were able to add a second line for another phone, so I would have an Emergency phone. Lydia helped me with this process. She was able to fill out an insurance claim and send that in for processing. Now only 4 days later I have my new phone. At the ATT store. ONCE AGAIN LYDIA TO THE RESCUE. She has been able to transfer my account back and running. It's been a sure pleasure to work with such an OUTSTANDING employee. Thank you.
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January 2024 by Ruby Stevenson
Extremely excellent service today Lydia at AT&T here at Laskin Road
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January 2024 by Deborah Cassidy
Paul the store manager assisted my husband and I today. He was fantastic. We so appreciated his patience and exceptional customer support. Thank you so much for getting our phones done
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January 2024 by Mary Tchealth
Paul helped me switch from Metro. Great staff!
