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November 2023 by General Livingston
Great service from start to finish. I inquired online yesterday evening and received a text within the hour. Brad Comess took the time to personalize videos for each car I was interested in the next morning. We met up this evening and I am now a proud audi s5 owner! Very stress free purchase and Brad was very honest and informative. He facilitated and didn't sale me which I appreciate tremendously!
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November 2023 by G C
Love, Love, Love !!!Love my new car !Love the service !Love my experience at the Audi car dealership !Brad, Audi Brand Specialist, our sales person is the Best !! We had such a great experience with him and, the Senior Team Leader, Chad.It had been 20 years since we bought a new car for my wife. There was a quantum leap in the technology. The car practically drives itself!!Brad was very understanding, caring and tended to our many questions with professionalism and patience. Thanks Brad and Chad !!And Brad was fun to work with too!! We will most definitely tell our friends and family this is the best place to go when purchasing a car!!G&LC
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November 2023 by Raymond Marcotte
The overall experience was amazing. The sales associate was extremely patient and listened to everything I asked for. He was very knowledgeable and got me into a vehicle that I very much liked. After having the car for just over a month I realized on the driver door, there was what looked like a previous impact. It looked like somebody had hit the door. I didn't notice it the day I purchased because of how clean it was. The sales manager and general manager contacted me and had the entire door fixed at no cost! They even had it done in house at The Checkered Flag body shop! All of this while also getting a rental for the entire time my car was at the body shop! They did an incredible job on the repair and for the fact that this is still considered a pre owned vehicle makes me realize they went above and beyond to satisfy a LONG TERM customer! I will for sure be back for my wife's next vehicle and I recommend this dealership to anyone in need of a sharp and solid vehicle!
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October 2023 by Taylor S
James was a great Salesperson to work with. I bought my car out of state and had no issues getting the deal done even though I wasn't there in person. Highly recommend Audi Virginia Beach for any in or out of state purchase for Audi vehicles.
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September 2023 by Bonaravia Green
I had a great experience, everyone was really nice and professional. Jeremy worked tirelessly to make sure I got the vehicle I wanted. He even called after to see if I was enjoying my new vehicle.. I highly recommend this team
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July 2023 by mz tweet
By far the WORST dealership I have EVER dealt with. In my opinion this dealership does not deserve any stars. I have encountered many problems with them, but I will try to keep this short. Back in April 2022, I brought my Audi S4 in to get the service done. The service team recommended that I replace the two rear tires. Believing that I was getting the best service, I agreed to the replacement. That was the start of a year and a half of returning my vehicle back to that dealership due to slow leaks for both of the two “new” tires. According to the mechanics, these were caused by punctures made while driving. The dealership supposedly replaced the tires 3 different times, however, it is just quite interesting that the so called “punctures” only affected the rear tires--which were supposed to be new. Second thing and most disturbing was that my Audi S4 failed the annual state inspection a few months later due to a leaky exhaust system. I have attached a before photo. The photo clearly shows that this was an issue for months if not years. I’m not blaming the dealership for that; however, I was truly upset to go back to my service records done in April in which it states that a “world class inspection” was done! How could that be? It should have been an obvious recommendation to get that fixed if a true “world class inspection” was done properly! Finally, I tried to give them another chance when I needed my air blower replaced. After this service, I once again had to return the vehicle after the repair because all of the vents were not working properly. The last straw regarding the service department is on last Monday, I went to pick up my vehicle after getting the 75k miles service to be told that both of the same rear tires had yet another slow leak. This time it was on video by the tech doing the inspection that clearly stated this. I disputed this with the service tech to finally get them to ACTUALLY replace both tires; however, they wanted me to pay for the alignment/balance of the tires. I refuse to give this dealership any more of my money! I was interested in upgrading to a new Audi S5 that they had on the lot, but even the sales reps had no interest in acknowledging me when I walked through the door on several occasions. There was only one female that did, but she no longer works there. Had she still been there, there may have been a chance of me purchasing that vehicle from her only. At this point, I know things for me won’t change, but I’m hoping to help someone else from experiencing what I have with Audi Dealership VA Beach. I have waited 10 days prior to writing this review to have the general manager call me to discuss my concerns and as of today he has yet to call even though the service rep claimed he would because she left a note on his desk to call. I really didn’t expect him to, considering I called the service manager and left two messages asking him to give me a call back prior to picking up my vehicle and of course he did not. Sad that it has come to this type of review for a High-End car dealership, but from reading other reviews this is definitely warranted to caution other potential customers of their service.
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July 2023 by Lindsey Patto
Steven Stone in Sales is wonderful here! He helped me find my new Audi Q7 which I absolutely love! We went through quite a few options and test drives and I’m so thankful that he was patient enough to help me check off every box until I found the right one for me! You’ve got to go see him today if you’re thinking of or searching for something different/new to ride! He will help you! Thank you Steven!
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July 2023 by Michael O'Connor
I just purchased an 2023 Audi A5 Sportback and couldn't be happier at the entire process. The car arrived at the dealership at least 3 weeks earlier than planned, the final paperwork process was simple and easy to understand, and the car has been everything I thought it would be. I would like to thank the entire staff at Audi of Virginia Beach, especially James Hayden my sales representative, for making the buying process so enjoyable. Thank you from a happy Audi customer!
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June 2023 by Mortimer Msnurd
It's always been a very pleasant experience. No pressure. Everyone always courteous and patient. Tim is absolutely great. He walks me through everything that's going be done and clearly explains pricing. He keeps me up to date on the process with regular texts. The loaner cars are a huge bonus as I don't have a second vehicle.
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June 2023 by Alex Hampton
I could not be happier with this vehicle nor the car buying experience at Checkered Flag Audi. Brad and Chad are absolutely awesome and made this purchase easy. They explained every inch of the car to me with a load of features and options. Fantastic experience!
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June 2023 by Bradley Trimble
Wonderful experience at this dealer. I drove all the way from Northeast Maryland and they treated me like a repeat customer. Natalie was professional and worked through a couple things with great consideration. They knew I was probably not coming back to that dealer but still treated me fantastic. I even met the parts department employees and they were great as well. Dealers could learn a lot from this one. Wish there were more like it!
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May 2023 by VA Beach
I couldn’t be more disappointed with the service from Checkered Flag. Pictures of the components they stripped from the engine and threw into the trunk of the car are the culmination in a horrible experience with this dealership. Audi USA has been no help in resolving my problems here.
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May 2023 by Rich Scott (Rich Dinero)
I really love the Checkered Flag family in general. However, this is my first experience with the Audi dealership.A+ for sure in the purchase of my 2019 Audi Q3. The entire process was well defined and certainly executed with perfection.My salesman, Brad, is a great salesman and an even better person. I felt at-home working with Brad and the Audi family. The warranty packages are also amazing.This is the best vehicle purchase experience I've had my entire life and I have purchased more than my fair share of vehicles.Thank y'all so much!!! I highly recommend Checkered Flag Audi and Checkered Flag in general for your next auto purchase!Richard Scott
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May 2023 by Brandon Webb
I went here for my first car purchase in 9 years and left very happy with my whole experience. Brad had great communication and helped me navigate the entire process with my particular financial situation. Getting a new car is a major decision and there was no unnecessary expectation or pressure. Brad was great to work with and I’ll be back in the future for my next one!
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March 2023 by Anthony Butler
Best car buying experience I've had in years. Brad was phenomenal. He sat down with my wife and I, got a feel for what we were looking for and had us in it in no time. Honestly couldn't have asked for better customer service.