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March 2024 by Ann Mauer
It was great!
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December 2023 by Steve Kitchen
I was really disappointed with this place. I brought my older cat in bc I thought he may have broken his tail, they had me leave him for x-rays, when I picked him up he was not able to walk. Now he was older and slightly arthritic. But he came back unable to really use his back legs. He only held on for about 3 more weeks before we had to put him down. I never got any satisfying reason as to why there was such drastic change in his ability to walk, but I unfortunately signed a waiver when they treated him. I will however NEVER bring another animal to be seen there that is for certain.
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December 2023 by Navia Rodriguez
They're always amazing to my babies Lola and Bentley. Courtney just recently went above and beyond and made sure I got in to be seen for an injury. I couldn't be happier.
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October 2023 by Bryce
Dr. Kite and the team at Banfield are an amazing group. Highly recommended. My beagle had quite a few health complications due to age, and they helped me make him comfortable and happy in his last few months with me. When it was time for him to cross the bridge, I honestly couldn’t have been more pleased with the staff and the process, given the circumstances. They even sent me a sympathy card following the procedure in which the ENTIRE STAFF individually hand wrote a note of condolence. I am more than pleased with my experience there, and continue care with them for my other dog.
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June 2023 by Angelica Rhodes
Banfield has been so great since I got my Morkie Poo. Thank you for the good customer service.
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March 2023 by Lauryn Golden
I continue to love this Banfield location. I was lucky to enough to find this Banfield after a recommendation from a local pet group. I’ve seen both Dr. Bagnell and Dr. Adamcyzyk, and both doctors and all staff members I’ve encountered have been caring, professional, and proactive. They even caught an issue that was caused by a doctor at Animal Eye Care (warning! Do not go to that facility), and helped to communicate testing results to that office on my behalf. Without this office and the care from their staff, my dog may have had irreparable damage caused by Animal Eye Care. Dealing with that negligent office has been so stressful, but Banfield has bent over backwards to help which has meant so much. I feel that my fur baby is in good hands, and I am so grateful for their caring staff.
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March 2023 by P MC
Staff is rude and talked over me. Didn't care about my pet and initially said I shouldn't have been able to make an appointment through the app. Gave me a 2hr window from 4- to closing at 6 to pick up meds but I work until 5, then said they were trying to accommodate me. It didn't feel like it at all. Didn't offer apology. Put me on hold when I wanted to talk to a manager. After holding 20 minutes and calling several times finally told manager was in a meeting. They didn't bother to say that the first time but just enjoyed putting me on hold. UPDATE: The manager called me and was super sweet and sincerely apologized for my experience. She worked my dog into the schedule for the next day. Arrived and the staff member that was rude apologized for her 'verbiage'. I'm sorry, but attitude and talking over me is not 'verbiage'. Apology not accepted.
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February 2023 by Shelby Schoonover
Absolute worst experience. Dropped my dog off for a wellness check & vaccines at 8:15 am, was called at almost 2:30 to come pick him up because “ he wasn’t having it” let me preference my dog is in 100 pound black lab, they had him shoved in a crate for six hours and never took him out “ because of body language” any competent veterinarian or staff member would know if they took him out he is the sweetest most loving teddy bear. Instead they let him sit there for 6 hours scared without calling. No water, nothing. Didn’t put him in a room because of the so called risk. He was not seen for anything. I was told to reschedule my visit. On top of that they wanted to charge me for the visit & added on an extra fee for anxiety medication. I’ve had my dog since he was a puppy he is now almost 5, has zero anxiety… absolutely unacceptable.
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January 2023 by James Smith,Jr
It was Trixies first visit to this particular location. I greatly appreciated the communication about her. Are and treatment.
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October 2022 by Aminah Abdul-haqq
Love all the staff. My sweet Blu was cared and loved very much on his first visit from moving and it was great.. see u soon
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August 2022 by Lauryn G.
I am so glad I found this Banfield location. I did not have a great experience with the Great Bridge Banfield, and the experience at this location was so much different. I was lucky enough to see Dr. Bagnell, who was simply fantastic. He was kind, thorough with his explanations, and provided great feedback to treat some ongoing issues with my dog. The vet assistants (I believe their names were Caitlin and Carly) treated my dog with so much kindness and care. The front desk was also wonderful. I just cannot thank these folks enough. I am always a bundle of nerves whenever I have to take my little guy to the vet, but it made the experience so much better to know my furbaby was in great hands.
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August 2022 by Donna Gaughan
I haven't been to the back (GOT PUP DURING COVID) but based on his excitement everytime we pull up, I'm giving them5 stars. The Vet will call and explain what they are doing, what they find and make suggestions. I never feel taken advantage of when I being my Teddy to Banfield.
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August 2022 by Kelsooo Johnson
I absolutely LOVE this place. The amount of love this staff has is out of this world. I’ve worked with them with our current children/pets and our past girl. With our life-time beautiful pitty, the doctor was SO extremely sweet when he had to give us the worst news.. She had incurable cancer… ? The doctor was equally as upset as I was and shared a huge hug with me & our baby. He gave us a few options if we wanted to treat it, but gave reasonable advise. We already knew it was too far gone & she was in her last days. On a high note, she will always be with us and this company never forgets a pup! We ended up rescuing our sweet Marley after our sweet Diamond passed, and everyone here made it such a point that our sweet girl would be so proud! I love EVERYONE HERE!!The last time I dropped off our new pup with them… you could hear it from the lobby from like 5 different voices — “OMG WHAT A SWEET GURL! “ “OOHHH BYE SWEET BABY LADY!!!” “THE SWEETEST GIRL IN THE UNIVERSE!!” And literally all of the “dog” voices you could think of. Lol
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April 2022 by Beth Koach
I've been to multiple locations of Banfield and every location has exceeded my expectations. They must know my anxiety levels because they were beyond patient with my attachment to my cat. I was panicking when they wanted to take my cat to the back without me but they reassured me and made me feel comfortable leaving my cat with them
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December 2021 by Jami Baumgartner
Staff is super friendly and awesome! They took good care of our Annabelle throughout her spay and were very helpful with giving us all of the aftercare info needed. Highly recommended and not too expensive
