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October 2023 by Fatima Oberg
I brought my pup here a couple weeks ago for a comprehensive exam and for a bump on her back. They took her to the back for maybe 5 minutes then walked her right back out and the vet assistant told me it was a cyst it would need to be removed in 6 months when I schedule her for a teeth cleaning, that the vet suggested i upgrade my wellness plan and that I was checked out and that was it no other information on how she was doing nothing. The vet didn't even take the time to come out and talk to me. This was the first time ever where the veterinarian didn't talk to me after a visit.
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September 2023 by Jb Fontes
The hospital provides fairly good service it's the pet care program that you have to sign up for that's the problem.You CAN'T cancel it so you are stuck in the program until your year runs out or you have to pay to get out of it. It would be nice to know this up front that you are stuck in their pet care program. Read the online reviews before you commit!!!
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August 2023 by Katie Bettinger
I have been taking my dogs here for years. I have always had a good experience with the doctors. I do feel like they are very quick to test for anything and everything, which to me just screams money! However, the only reason I won’t give 5 stars is because it’s very hard, nearly impossible to get a same day visit, which really sucks when your pet is dealing with an emergency situation.
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August 2023 by TIffique Butler
The woman answering calls had no customer service and clearly doesn't know the services banfield provides at this location. I called to ask if allergy testing was offered and if so the price. The woman says she thinks they do and then I asked her the price she said it depends and that its really expensive. How is that a answer. How hard is it to find out if it is offered and then give me a price. It's not I have a member for years and never this issue when calling. She needs to be trained.
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June 2023 by Brian Spence
This Banfield location has the most amazing staff! My cat of nine years passed away a month ago, so I had taken him in for the cremation service! The worse feeling ever is losing a pet, but I want to send out a special thank you to KAT for everything she has done! She is an amazing person, and she made me feel better by her kindness! Please let her know what an outstanding person she is!
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June 2023 by Brandon Clinton
If your dog is actually sicc this is not the place only shots any other stuff you can do at home frfr it's not worth it unless you're lazy then is great
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February 2023 by Michael Mac Runnel
We have 2 puppies, and both of them have been very well cared for by the folks at banfield. We take our dogs there every year to have their teeth cleaned and that alone makes up for the cost of the wellness care contract we have for both dogs. The technicians, the doctor's, and the front desk staff are all very caring about our pets. We like them quite a bit, in fact we drive 70 miles 1 way from the Outer Banks of NC. just to take our dogs to this bandfield.
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January 2023 by Mignaly Ortiz
This Banfield location has the most amazing staff! We relocated from NJ and I checked the reviews and decided on this location based on the reviews. Dr. Kite and Jenn are my favorites but every single person treats my beloved senior pitties like their own. I have had a Wellness Plan since July 2010 and I recommend them to everyone!
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December 2022 by Jessica Coyle
I love the workers and vets here. All communicate very well and great at remembering your animal . Very welcoming and open people.
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December 2022 by Alan Moore
Always dependable and respectful to the dog. Dropped her at the Petsmart Petshotel for the Christmas break. I trust my pet to Banfield and Petsmart
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November 2022 by Deborah Ennis
I highly recommend the Banfield location near Rosemont Rd. This is my preferred location even though I live in Norfolk. The medical team and the support staff are kind and caring. I find Banfield useful if you have the Optimum Wellness Plans because of the savings on vaccinations and preventative care. However it is not easy to get short notice, urgent appointments. At least that has been my experience.
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November 2022 by Christen Attebery
They are so amazing with my Chewbacca, the staff is awesome and they are quick in and out. No complaints at all.
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October 2022 by W Marie B.
The office staff is racist af. I watched a black man be treated awfully. And the one lady opened a bank account on her phone for this guy. He doesn't even have the sign in. They said they were going to fix their screw up with his account and instead went in back and called the police on him. He didn't curse at them, didn't attack them, just spoke sternly. The office manager was not helpful. She said she'd do one thing and instead called the police. I happen to be a white lady who witnessed the whole thing. It was ugly on the part of Banfield. They messed up, did the man wrong and instead of fixing their mess up, the devised they didn't want the man as a customer anymore. Seriously. They messed it up, and kicked him out. Is this who you'd want treating your pet?
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October 2022 by Curtis Williams
This is one of the most complete pet care places I've seen,since I was an adolescent. Thanks for representing great business
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October 2022 by Lois Patterson
This was the visit no pet owner wants to make. I had to help my little Shitzu over the Rainbow Bridge. Everyone was very kind and sympathetic. They did not make me feel like I was a cruel person for making a decision that I felt was the best for Lexi. The attending physician explained each step of the process as she performed it for which I was very grateful. She was careful to cover Lexi as she left the room so that the lookie loos could not see her. They made the process less uncomfortable and I truly appreciate it
