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March 2024 by Ashleigh Duncan
Super disappointed with this location. Last year we took our mini schnauzer to get her teeth cleaned, they do blood work to make sure all her organs are functioning properly. When her kidney levels weren’t great the put us on some special food and told us to try again in a month. The next blood panel was about the same and they weren’t able to do her teeth cleaning (understandably). Fast forward 4 months later, I’ve taken her to the Banfield in Chesapeake and they told me it was labeled in her chart she has renal failure!! This was never even discussed with us at this location. We never saw the actual Vet, only the front desk workers. I just can’t even believe they failed to mention this when her blood work was coming back like that. I do not recommend this location at all.
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March 2024 by Timeless Motion Pictures Jackson (Tynie)
The staff is very friendly but they lack good communication skills upon each other. They also lack "follow-up" procedures regarding my pet. I'm always getting messages and leaving messages with everyone except the vet. So, I canceled my account with Banfield and I'm going to a regular vet (I prefer having a one-on-one pet service)
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January 2024 by Delecia Hanchard
Everyone was great!!!
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December 2023 by Linda Kusar-Fischer
Dr. Kite is awesome and listens to you. You can tell he loves aminals.
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October 2023 by Andrea Gordola
I can’t say enough good things about the Banfield Landstown Team! I will forever bring all my pets there and ONLY there, including future pets. I love ALL 4 Veterinarians! Dr. Clark and Dr. Smith have been the only ones that can do a blood draw for one of my dogs who is a difficult stick. They’re all so patient, loving and kind. They truly love your pet as their own. Not to mention all the vet assistants, vet techs and front desk staff that help keep the hospital functioning. I can’t thank them enough for everything they’ve done for my pets. I’ve referred multiple people to switch locations and they all will not go to any other locations now. The vets are thorough!
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September 2023 by Lisa M.
I took puppy (who doesnt have her two front legs) to the Princess Anne Road location for an emergent visit. I cant say enough about the staff who treated Daisy. When I called to make the apt. Alex gave me a sense of confort right off the bat showing great compassion for Daisy's well-being. I was greeted when I arrived by Mya who introduced herself and the role she will play in Daisy's care. She eased my anxiety about leaving Daisy. When I handed her to Alex, I trusted she would take care of her. Dr. Clark called to report her findings and home medications. She showed great empathy. Sierra thank you for caring for Daisy. The TEAM at PA provided excellent care to Daisy and her mom. They are worth the drive from Norfolk.
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August 2023 by Betty Booker-Queen
I received excellent experience from Check in process to the check out. Dr Dinger, Virginia and Maddie showed professionalism and kindness in a great way. I live quite a distance from this location, they made the trip worth the distance in an excellent manner!!! Thank you all! I’m appreciative.
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August 2023 by Johnathan Pearl
This location should be an embarrassing to the company. For the safety and well being of my pets it's a must to find veterinarians/staff who are actually competent and capable of providing BASIC services!!! What a disappointment... but based off the previous reviews what more should I have expected.Banfield/Petsmart no need to reach out or offer any type of apologies as your actions has left an indefinite disgusting experience for our family and pets.
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August 2023 by Mary Malave
I have been to this Banfield on multiple occasions to do drop off services and every single time I come they never do the drop off properly. I am very disappointed with their service I drop off is means we are already pre-checked and all you’re doing is dropping your pet off it should not take 45 minutes to do a drop off with no other customer standing behind me or in front of me in line to do the service you will need to do better as a business. This is terrible..
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May 2023 by Felicia Toreno
Everyone at Banfield treats these dogs as if they were their own. They know the dogs, know their quirks and the dogs are always happy to see everyone there.
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May 2023 by Felicia T.
Banfield has always been wonderful with our three large dogs. The employees all know the dogs at sight and treat them like the might treat their own dogs. One of our dogs is a little flaky at times, but she loves seeing everyone. Thank you to everyone who cared for our dogs yesterday!
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April 2023 by Valentine Wendy
My friend and I took her dog to the groomer at Petsmart, which is Banfield. The groomers were awesome. Took care of her dog Toby and gave us some recommendations when we picked him up. I would recommend bringing your dog here.They are gentle and loving towards your furry friend.
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April 2023 by Jenny Meads
I've smarts had a wonderful experience at Banfield. The staff and doctors are fantastic and communicate thoroughly
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March 2023 by Mary M
I have the optimum wellness plan and I think the best part of the wellness plan is the dental cleaning. The staff was very cordial and eased my anxiety about my dogs behavior after the procedure. I was afraid that my dog was in pain, but the staff reassured me that his behavior was normal 24-48 hour after the procedure.
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March 2023 by Amberly Bedlow
I want to give kudos to Andrea at Landstown at the front desk. She went above and beyond to help me and my pup this morning after a bad experience at the Greenbrier office. The other staff were nice and helpful as well. Thanks