I came in to open a checking account. There was an issue on my end. I called to get help. I waited 15 minutes on hold to be told someone would call me back. No one ever returned my call. I went to another branch and my questions and problem were solved in 15 minutes. I am very disappointed with the service I received.
August 2023
This bank is terrible, it's always super slow and never, ever enough people working. If you are anywhere near a different branch, you should go there instead.
July 2023
I waited in line for 15 minutes to cash a check. When I finally got to the teller, they said that they needed an override. They asked me to have a seat and they would call me up to the front of the line when it was ready. 20 minutes later, I just went back to get my check from them. So terrible.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.