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“Brenda Johnson went above and beyond to make sure the scammers that got a hold of my account didn’t steal any money and made the transfer to a new account very easy. Thank you.”
“Elias was such a great help and he worked quickly helping me open a new account he didn’t even know I was on my lunch break so it was very fast and he explained everything very easily his customer service is definitely 10/10”
“The customer service of Chartway, and specifically Tiffaney Landers, is unmatched. She made the process of signing up for a checking and savings account incredibly smooth. Not only did she thoroughly explain the differences in each of the accounts to me, she gave me my debit card right away and printed off eight checks for me for free. Cannot say enough positive things about Tiffaney and her supreme level of customer service - would strongly recommend Chartway to anyone looking for a credit union with strong customer service.”
“After several years of searching for what truly feels like a hometown, small-business–focused bank, I finally feel like I’ve found it with Dollar Bank at the Landstown Place branch.
Working with David Kearney, Branch Manager, and Cindi Hechinger, VP of Business Banking, has been an incredibly positive experience. They’ve been proactive in reaching out, genuinely interested in learning about my business, and thoughtful about connecting me with the right people to support both my current needs and future growth.
What has stood out most is how personal and welcoming the experience has been. I was met by people who truly wanted to hear my story—where my business has been, where I hope to take it, and what realistic next steps might look like. Cindi took the time to talk things through in a way that felt supportive and collaborative, even offering her direct contact information and an open invitation to continue the conversation as things evolve.
From helping my staff explore employee-friendly account options to discussing longer-term funding possibilities, Dollar Bank has gone well beyond what I expected. I was originally referred to them because of their willingness to work with SBA loans, but I’m discovering they offer so much more—genuine relationships, thoughtful guidance, and a real commitment to small businesses in the community.
I can’t say enough good things about my experience so far and truly look forward to continuing to work with this team.”
“Monet & Antoniette are awesome! This is a great branch. They were huge help when they were located at town center and they are just as much help In Kempsville. They actually really help you at this credit union, and they are very personable and attentive. Definitely the best credit union from here to Dallas.!”
“I chose First Carolina Bank because it was a neighborhood small bank. As well as the fact that I am helping my son with his finances. On all occasions the bank employees are friendly, personable and lest not professional.”
“Great service from Kelsey. I told her that a previous manager while helping me said that they should have more security cameras. Turns out they have fewer cameras than a bar that I go to. Come on IT, these are all great friends who should be protected!”
“This is for the 1324 N Great neck road branch. Never really thought to give a review for a bank but I wanted to stop by and let you guys know you are awesome. DAVID at this branch has been very helpful. He is always professional, responsible and my go to guy if I have any questions.”
“I cannot recommend Chartway highly enough. Banks are focused on their own profit. Credit Unions have your best financial interest in mind. We got the absolute best service, wisdom, and advice for our situation. I am so grateful for everything we learned and the new path we are on with them.”
“Our member specialist handled a difficult fraud case with compassion and efficiency. It took us about 2 hours to reset all of our accounts. She made a bad situation bearable.”
9AM - 6PM
2089 General Booth Blvd, Virginia Beach
Banks
“I had fraudulent activity on my account. The Chartway manager sat down with me and went through the entire process to fix my account, get my money back, and gave me a detailed plan on how to ensure it would never happen again. She followed up with me several times afterwords and went above and beyond her responsibilities. Great job!!!!”
“The customer service at NFCU is top notch. All the tellers and staff are friendly and knowledgeable. AnaRea Buckley is teller that stands out and goes the extra effort to ensure all your questions are answered and your needs are taken care of before you leave. NFCU has some of the best interest rates for checking / savings accounts, credit cards and loans. For credit unions you can't go wrong with Navy Federal.”
“I recently encountered an urgent situation requiring the opening of new business checking accounts, due to my previous bank ceasing international wire transfers crucial for my business. I remembered connecting with the branch manager, Mr. Fred, who had previously shared his personal contact. Despite being on vacation, Fred promptly orchestrated support for me, ensuring my business operations continued seamlessly.
Upon his return, Fred made a point to check in on my progress personally—a testament to his dedication. I’ve visited the branch multiple times since then, and each visit reinforces the feeling of being ‘at home’. Unlike other experiences, Fred and his team make an effort to address me correctly and remember personal details, which makes all the difference.
Though I’m still awaiting some final credentials, the initial impressions and ongoing interactions with Fred and his team at Truist Bank on South Military Highway have been nothing short of exceptional. They are not only helpful and efficient but genuinely personable. I am excited about the prospect of growing my business with them, confident in the personal relationship we are building. Truly, Fred and his team have made Truist feel like a banking home.”
“I came her to help handle some banking things for my elderly father, and I will say that everything went according to plan. Our banker, Vicky, was very nice, super friendly, and very helpful. She was more than happy to answer all of our questions regarding the different types of accounts available at BayPort. The only downside to this credit union is that there are a few branches in the Hampton Roads area, so it might be difficult to deal with the credit union if you live outside of the area. At least on the few times that I have visited the credit union, the wait time was very minimal.”
“I love Navy Federal Credit Union because they have great customer service. If you need a new debit card, they print one right there at the NFU teller. You don't have to wait for one through the mail.”
“I just need to give Stephanie a shoutout for all her help! In 2018 we started the divorce process and she was so patient with helping us as we figured out some of the financial aspects, including assisting us with getting my car put in my name with a new loan. The timing wasn't right (read: we were a mess and didn't have anything together on our end.) She was patient and understanding. When I went back months later she really helped me look at things from every angle and helped me see all my options- not just the ones that would be beneficial to her/Bayport. I really felt like she scared and made an effort to make a genuine connection. She is a delight to be around and I will drive out of my way to visit this Bayport location just so I can continue doing business with her. On a more general note about this branch- it's in a convenient location. My interaction with the tellers has been positive. There is plenty of parking.”
“Just opened a business account with Carolyn!!! She was amazing and very personable. I appreciate the due diligence and the wonderful energy. She did great with assisting me with my business needs.”
10AM - 4PM
1091 Independence Blvd, Virginia Beach
Banks
“The rudest man I’ve ever encountered was in line a few people ahead of me today. He ran into a child on purpose and slammed his fist on the card reader. The teller, Paul, was so patient and polite so this review is 5 stars just to Paul.”
“I would like to thank the Branch Manager and Emily for resolving an ongoing issue with a balance transfer. It is good to know that there are people who are willing to do their best and go the extra mile for their customers. Thanks so much again for all your help.”
“Shout out and a huge Thank You to Ms. A. Carter @ Langley Fed CU!! The MOST HELPFUL & KIND customer service I've had in a very long time! Appreciate the account upgrades and info provided with just one visit! YouGlowGirl, keep shining!”
“I am not a member but go there at least once a month. I am super impressed with this bank. They treat me like everyone else that walks in the bank. They are all friendly. It's a nice place to visit.”
8AM - 5:30PM
6520 Indian River Rd, Virginia Beach
Banks
“I'm reading some of these reviews and just shaking my head. Are we even talking about the same place? Every time I've spoken to someone there they have been nothing but pleasant. And one review said that they kept not taking her incident report number and would hang up on her? That doesn't even make sense. I haven't always been most pleasant person to talk to. I'm terrified of my financial situation. I went through BK in July 2022. I probably will never get this car paid off! That's not Tidewater's I'm just so grateful that they gave me a loan for this car. I'm the one who said yes to it. So who am I to complain about it? And again, they've given me no reason to complain. Everybody I've spoken to there are wonderful and professional and helpful. I have a feeling those other reviewers are talking about someplace else!”
“Naomi is my new BFF. My situation was a little complicated but she worked very hard and diligent to make sure that I was able to get the car I wanted. Thanks for making me feel like more than a number.”
“This is a really really nice bank location. It's fairly central and easy to get in and out of with multiple entrance points and location at a red light intersection. Lots and lots of parking, brand new and nice inside, friendly staff and a great waiting area, and lots of space in the drive-through lanes.”
“Ms. Nai was very helpful , very positive and patient with us. As well Ms. Melanie she was very nice and helpful as well. Both of the employees showed professional customer service. I was completely impressed with their professionalism. And even though you cant speak that well in English they both try to understand and explain everything.”
“As I never heard of Dollar Bank before- I came home and did my research. After meeting Ryan, Mary K and Jonalyn I knew I had made the right choice. My family and I are very happy with the very Professional and Courteous service they provide. And now Ms. Keona Bell is there and her People Skills just like Mary K Carter are exceptional. You won't be treated as a number but a Valued Person. And I must say thank you Dave Paradise- man in charge. I called and he could have brushed me off but he called me back and I just want to tell him about Mary K, Jonalyn and Keona and how excellent they are. That's a good boss.”
“I admit, I wasn't expecting a whole lot I went in to open an account here simply because I've never heard of this bank, but I was very pleasantly surprised! This is the most high tech bank I've ever seen, and they seem willing to look for better, more efficient ways to provide banking services. They are a small regional bank who seems to genuinely appreciate your business - - no matter how humble your financial profile. They are genuinely nice folks with a heart to serve, and I definitely suggest giving them a try!”
“Easily one of the best NFCU branches in Virginia Beach. The bank representatives are all highly knowledgeable and skilled. They provide excellent customer service and care.”
“Staff is always easy going and quick to get you in and out. Caters to small business and I have used a variety of services with them throughout the years. Notary, and even buying my first home. Love this location and refuse to go to any other.”
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“I always take time for review if I am very satisfied if I can give more than 5 stars I will Sherman Thank you so much for the more peaceful and smooth experience you are so professional my loan was close in 10 business days after I waist 2 months & more stress with my previous lender for my loan I always thanks Pam to give me a chance to work with You”