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March 2024 by jingxia yang
I had a problem with my deposit at the ATM. The lobby manager patiently helped me communicate with the ATM company and helped me find a Chinese translator to solve my problem and save my cash. Thank you, Joseph Luis
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March 2024 by Cheryl Rainey
This location has always been the best one. Any issues l may have are always taken care of immediately. The staff is always very nice as well.
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January 2024 by amwil
I dread coming to this location. Everytime I come it’s not a good experience compared to what I’m used to at Navy Federal. I Waited 30 mins for something that could’ve took 3.
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December 2023 by Brenda
Because I was not a member, I had to go inside to cash a check. Very long wait due to systems down. Even though the check was a Bank of America check, I was charged 8 dollars to cash it. I only went there because it was closer than going to my credit union. Had I known there would be a "charge" I would have deposited it my credit union bank. Was pressed for time since I had wasted time in Drive thru and then again when I went inside. ?
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November 2023 by Andrea Schwartz
I have been trying to talk to someone for 3 days and I have not been successful. Where is the customer service?
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November 2023 by Adam Brown
Great service today. My local Bank of America was closed and they got me in and out in a timely manner with a full reception area. Alexander Went above and beyond!!!! I’ll be back to this location moving forward.
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October 2023 by Asen Dimitrov
Michelle was very helpful. She solved my issues even if it was after working time. Definitely recommend this branch.
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September 2023 by Mary-Ann L.
This is one of a few BofA branches that are open until 2pm on Saturdays - the one in Kempsville isn’t open anymore on Saturdays. When I got here I wasn’t greeted. There was a line of about 5 people waiting for an available teller. There are about 4 other employees just standing around just not being helpful.just sad gone are the days back when they were still NationsBank in the 80’s - yes that’s how long I’ve been a business and personal banking customer - there was even a sign for business clients and there wasn’t even a teller available nor was I asked if I was one. They’ve gotten so big that they have lost that every customer is important touch.
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August 2023 by Mary-Ann L.
This is one of a few BofA branches that are open until 2pm on Saturdays - the one in Kempsville isn't open anymore on Saturdays. When I got here I wasn't greeted. There was a line of about 5 people waiting for an available teller. There are about 4 other employees just standing around just not being helpful.just sad gone are the days back when they were still NationsBank in the 80's - yes that's how long I've been a business and personal banking customer - there was even a sign for business clients and there wasn't even a teller available nor was I asked if I was one. They've gotten so big that they have lost that every customer is important touch.
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August 2023 by Shenika Reid
I went into with many questions excited about my plan for a better future. Dominique and Jackie me a lot of hope, and a plan with the information I received. Although I live in Norfolk this branch has always been my go to. The staff is always welcoming. I look forward to bettering my business with BOA
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July 2023 by Joe Smith
Bunch of Commies should be called Bank of Russia because there is nothing American about this scam operation. Gave my teenage daughter an account with 0.01 % interest what a joke. Loaning out same money for 10-15+% scam artists AVOID
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May 2023 by Islam Aman
I had pleasure of working with Alina Dennis at Bank of America, and I was very impressed with her professionalism, knowledge, and customer service skills. Thanks Alina and entire staff!
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March 2023 by Mark Schuster
The people who work here are the best. Very knowledgeable and helpful.The banking platform, on your phone or computer is a major reason I moved my accounts there. Very easy to navigate.Jodie Brewington, a financial solution advisor, can direct you to the right banking needs that you might have. She is helpful and professional.
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March 2023 by Selahattin Altunoluk
I am happy to be a customer of this bank. There is always a courteous welcome when I enter for bank transactions.Mrs. Domonique Clarke handled both my commercial and individual transactions at this bank. Mrs. Domonique Clarke has been very helpful to me with every application. She solved all of my applications or problems with patience and understanding. I would strongly recommend working with her to anyone.
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February 2023 by Elliott Holland
Dominique has a great energy with her and was an absolute pleasure to work with. I will refuse to work with anyone else in the future (not really, but I’ll definitely ask if she’s available). She was able to work through my accommodations/requests with ease. Dominique also did a great job at communicating what’s next or what to expect in the next few days regarding my account and requests. While working through my issues, she also showed me alternative ways that I could address similar requests in future (through the mobile app).By the time I left I felt:- that my issues were resolved- I knew what to exactly expect in the next few days- a better understanding how the BofA tools can impact my life (life plan)- that BofA had my back
