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August 2023 by Rickey R.
I Bought Tires online.. I received a Call the day of the scheduled Installation and at first they were trying to reschedule.. Then I was asked what kind of car it was for Because even tho I had given that info it wasn't in the ticket.. Well the tech says these aren't the correct tires.. I said they are the tires that go on my car. Then I was informed they will not Install Tires on aftermarket rims!?!?? So after a little back and forth I'm told I can come in and "Try" to get a refund. Little did I know the "Try" was for real.. Went to tire center first in person and I'm told I can't help you have to go to Customer service.. So Customer service I go.. The first Woman is nice enough and just doesn't have the Authority or know how to give refund.. So eventually maybe 15 min later the manager comes over and says something about a glitch in the system and she can't give me a refund.. So after a little banter I ask"What should I do then, Just leave and y'all keep my 800$" She informs me I should go sit in my car and call Customer service.. I thought I was at a customer service..I ask for the number and then I'm told "Oh, I don't know the number" like huh.. It's in the back of your card and shes done dealing with me.. So I go in car the number is NOT on back of cars by the way.. So I Google it and call.. I'm told It's not BJ's it's my bank.. All the while I'm messaging with my bank the whole time and their telling me it's BJ's holding the money.. I'm told I'm ok ying and there's no way I'm Communicating with them both at the same time. So I ask for a supervisor and I'm met with the same jargin all low level customer service people say. The super has the same resources I have and will come to the same conclusion. I say ok cool can I speak to them Anyway and The guy hangs up.. I call back immediately ask for supervisor and I believe I may have gotten to one, who really knows.. I'm told I need to wait 3-5 business days and then they may have a resolution.. It's a Friday I ordered and set up the work on a Wednesday.. so They 3-5 would be the Next week probably ending n another Friday to wait 2 more days to Maybe get my money back.. Arguing insues and it's going nowhere so I sat good day and hang up.I was told By my bank they would cancel the purchase and mark as fraud so the funds would be immediately available.. I still needed Tires as the ones in the car were all completely work out.. The BJ's tire tech was Terrible, The Manager at customer service was rude and unhelpfull, Their call in customer service are Foreign speaking but wouldn't be an issue but they are super hard to understand..Mind you I had a receipt and Proof the money was withdrawn from my bank.. I went To Discount Tire and they gave me the Same tires I wanted price matched and money off because of the headache with BJs.. I would usually be at BJs every other Day but I have not been back since and I don't think I'll be Renewing my membership.
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January 2023 by Kayla H.
If the hours say you're open til 9pm then you should be open until 9pm. This is the second time I've gone to get gas at 850 and they already had the cones blocking all of the entrances.
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January 2023 by Ron H.
I had gotten away from using BJs for awhile but recently restarted. The savings is tremendous if you have room to store such big sizes. This location has gone to customer check outs and it's relatively painless and quick
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November 2022 by Ivy P.
I'm so happy to see the price of gas continue to drop just in time for the holidays. With everything getting expensive (inflation), being able to gas up your vehicle for under $35.00 is a small blessing. In addition to gas prices going down, BJ's always offer some competitive prices on your everyday needs. Buying in bulk is not for everyone but in this time of giving, you may want to consider sharing with someone in need and BJ's makes that possible.
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July 2022 by Tyme Grace
I have used them for replacement of tires on 3 different vehicles always received excellent service.
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October 2020 by LindaLee F.
This store is always clean and the staff pleasant. Specifically, Gwendolyn in the Deli Department! She is a superstar! She's always friendly, smiling (even under her mask) and helpful.
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January 2020 by Jaymee McGraw
Great prices and most staff are helpful
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December 2019 by Poo P.
This BJs has the potential to be a great club but someone needs to get the food section fixed. It's a mess! The flow and organization of the products all over the store is disorganized. I can find most things but that's only because this is my local bjs. Go to any other bjs and you'll realize how trashy this one is which is a shame.
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October 2019 by Dave Moffatt
It's where we shop.
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August 2019 by Domenick M
TVs almost always cheaper than SAMs club
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May 2019 by Lennore R.
I love this place because this wholesale location is within walking distance for me. My family switched from a Sam's Club membership to BJ's since it was closer, but also because as a small child, I discovered they had Dip-N-Dots, so I begged my mom to switch her membership when we first moved to VA around ~2000. Unfortunately, that Dip-N-Dots is long gone... so now I stare at Costco's food court... and membership... often... So there's NO food court here at all. BJs has cheaply priced snacks in the vending machines and $0.25 water bottles of the BJs brand. I get my tires serviced and purchased here because the coupons, discounts, and their tire service customer service is superb. Buy your tires here and receive free tire rotations. I make appointments to guarantee that my car will get done fairly quickly without having to wait around too long. Walk-ins are welcome though, just can't promise the time spent on the vehicle. Their seasonal items change quite a few times. It's about to be summer, so there are outdoor furniture, beach chairs, lawn chairs, grilling accessories, etc. displayed. I love their winter/holidays items as it normally involves entertainment dishes like cheese plates or individual serving bowls. There are always toys to choose from to buy the kids either for fun or for occasions. Appliances and all sorts of household goods are available for less than Marshall's, Ross, and TJ Maxx. Electronics sold include TVs (look for things on sale), chargers, printers, stereos, Bluetooth speakers, office appliances, etc. They definitely carry things for small business purposes and office supplies. I peruse the office supply section to replenish my Expo markers for Telestrations and stock up on mild-liners when available. Groceries are a DEAL from meat, to veggies (frozen & fresh), to canned goods, to everyday necessities that include bread, eggs, milk, & butter. Again, hunt for coupons, and you can easily request a coupon book normally mailed out monthly at the front customer service area. I personally love the frozen raw, de-veined shrimp. Way cheaper than grocery stores that hold sales. Just think of it much like Sam's club - Walmart in bulk. Many items you can find at a deal when purchased in bulk. It's great for me since I love hosting parties, so food, wine/champagne, and paper items are at a great deal. I'll never give up my card, even when I do venture to Costco. This place has it all. Test it out with free membership deals for new customers.
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December 2018 by Billy T.
1 star for sure. It's been awhile since I've been to this location, I thought I would give it another try after my bad experience last time. Yet again I get treated unfairly even though I am nice, perhaps I'm too nice of a guy but something needs to be done about their employees.
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September 2018 by Shannon W.
Great variety of products much better than sams club.. Great location.. Great replacement for costco Clean and not too crowdy cheap Gas and propane is great addition... But, Coupons is really pain.. It looks like they raise their prices before running any offer or issue a new coupon book.. I noticed if prices raised for some products, ten they will offer coupons next month..and coupon will offer only 70% of the raise
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June 2017 by ryan smith
Great service! Appointment was on time and finished installing tires before I expected. No chips in the wheels. Drove home with a safe piece of mind and confidence in the bjs road hazard warranty. Most retail stores don't offer this kind of service in the tire bay. I have been shopping at sams and Costco for years and never expierenced this type of grade A service.