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May 2023 by Carrie T.
Right now I would say they need people who work there to have better customer service. I asked about the BP Loyalty and the guy said I have to go online and then instead of handing me the pamphlet he tossed at me and I said thank you and he just stood there and said nothing. Rude
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May 2023 by Blaizen Bloom
Purchased $50 of gas but wasn't allowed to use the bathroom despite being a paying customer. Would rather pay more for gas somewhere else that let's me perform basic bodily functions.
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February 2023 by Austin R.
This is the most unprofessional gas station I've ever seen the cashier was rude they won't let you use the restroom but they'll take your money all day long. The cash register credit card machine looks to have a skimmer on it and the cashier said I had to insert my card even though the Apple Pay logo was there. No thanks scammer
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December 2022 by Justin Sands
Know the VA inspection laws before saying your state certifide to inspect vehicles!!! What a joke I showed a guy the 2022 VA law and he proceeded with his book from 2019 and tried telling me otherwise. Please do not go here for anything they will just try and either rip you off or find something wrong. If your gonna do a job atleast know it!!! Can't remember the guys names but it was 2 of them and apparently they don't realize that laws change over time and are reworded.
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August 2022 by J K
The car wash sucks! No pressure for the wash at all, I think my home shower has more pressure!! I still had a spider web hanging from my side mirror when finished.. what a waste of $15 And the dryer..... my hair dryer works better
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April 2022 by A C
March 17 2022, ThursdayWhy workers have to stand outside by the door and smoke ? You walk up and walk into their smoke.Maybe it's okay for a person that smoke,hey I don't smoke ,vape either.I don't want to smell it.
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February 2022 by Dnshift & Other things!
Great neighborhood gas station and convenient store.
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January 2022 by Ben C.
Took my car here to have them look at a problem that started after they fixed my car in January. This is the second time, the first time the valve cover gasket they gave me was bad, they replaced that one. This time I had an oil leak again, which led me to believe it was the same problem, well this time they say it wasn't that it was the cover that was bad. They called me and told me it was 1400$ to fix. The only reason it was there was for them to check the gasket, so when I refused to allow them to repair it, they tell me I cant get my truck back unless I pay 400$ in labor to put my truck back together. I had to call a tow truck and get my car put back together by someone else, do not go here and if you do, get everything that needs to be done with an estimate cuz if not you're screwed. This didn't cost me anything to take it, no receipt or paperwork was giving for this particular time, which means there wasn't gonna be a fee, but now there is one!
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December 2021 by Akil E.
BEWARE!!! BEWARE!! I took my car in because my temperature gauge was not reading the temperature of the car. They put it on the machine to see what the issue was. The end result was that I needed a new thermostat. The customer service agent is a shyster. He more than doubled the cost of replacing a thermostat. He quoted me a price of almost $800. The thermostat was replaced and I ended up paying almost $600. Drove my car away and my car overheated on the way home. Called him and he arranged a tow truck to pick the car up. A few hours later he called and stated that my car now needed a water pump. He quoted me a price of $1300 to replace the part. I told him I would come get my car and he stated I had to pay for the tow. This is where the customer service agent showed how unprofessional he is. We went back and forth about who was responsible for the tow. I then asked to talk to the owner and he stated "he wasn't calling the owner for this stupid stuff for a car that has over 200,000 miles on it." Long story short I ended up not paying for the tow. I ended up calling a dealership for quotes on the work that was done and they quoted on the high end $400 to fix the thermostat. $500 to fix the water pump. I STRONGLY ADVISE NOT USING THIS SHOP!! It's a same that NAPA's name is on the building because they are definitely not up to the standards that NAPA exhibits with there customers. BRIGHT SIDE: The mechanics do know their job.
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October 2021 by Lyn Henry
The pumps never have paper in them for receipts. Very frustrating to have to go inside and ask for one. Kind of defeats the purpose of self service. .
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July 2021 by Dan H.
$96 for an oil change! "Oh, you should have used our coupon. Here's one for next time." Said I needed a throttle body linkage cleaning while I just had one done 5000 miles ago. Always saying you need another urgent service other than the one you walked in there for
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April 2021 by Raza Jafri
Very competitive prices. Always affordable then others.
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March 2021 by Barry B.
Had to have original work reworked twice and still not correct. Missing parts, broken parts and incorrect reassembly. Not what I expect from a NAPA represented shop. Damage to my personal property and not taking owership is completely not acceptable. This work could have injured my family and caused more damage to my transportation. I have lost confidence in NAPA BP getting it right and will not allow them to work on it any longer. Lost wages, rework and mental anguish with this company. Also cant get in touch with owner afer requesting twice on Phone and once on website.
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November 2020 by Bre Sullivan
Good gas, decent prices
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August 2020 by M E.
Still have not received any feedback from the local business or NAPA. Attached will be my original complaint to NAPA. As is indicated in the email they would be contacting me in two days from 10/31/2019, right.
