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January 2024 by Kali D
I have tried doing something nice for my husband on two separate occasions in the past six months getting him items in general. Every time the staff is always either late to open the door by two hours, or they don’t know how to freaking look up anything, they can’t find the order number, they can’t find the account, etc., etc. I’m giving them the order number, the date I ordered the pants, my account, and email- they can’t find me somehow. They don’t know how to do returns or how to make gift cards. Brooks Brothers is supposed to be a nice establishment/suit warehouse. Why the heck is this happening? This is not service. I’m not asking for a lot just for you to be able to do the basics of your job and I’m a person that does not ask for a lot. The manager doesn’t know how to do anything and one of the ladies that’s helping my husband right now is the same one from months ago that didn’t know how to do her job. Make this make sense. We are just trying to exchange some pants and use a gift card. Basic stuff here folks.
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December 2023 by J David Hillery
Brooks Brothers has always been a favorite. Dating back to early 2000 when all of my business shirts were purchased from them. Now I do more mail order.Find them located in Virginia Beach Town Center behind the Cheesecake Factory with off street parking and free garage parking.Today I had a few gifts to pick up and no surprise the experience was exceptional. They had 30% off, plus clearance items on Christmas Eve and was open late afternoon. The clerk was knowledgeable about the products and stayed with me to assist. I was also surprised they had plenty of staff given the day. I had also purchased a blazer for my son just weeks before.Checkout was smooth and Brooks Brothers has the best gift boxes, they are beautiful. A hard copy receipt was placed in the bag.If you desire classic upscale quality clothing BB is a great place to start.
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November 2023 by Charles Dickerson
Great selection of clothing. Easily accessible changing rooms and very friendly, engaging staff. Quiet inside which was really nice.
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October 2023 by Thomas Mich
I’m not usually one to leave reviews… I’ve been in the store several times in the last week getting some outfits together for a wedding trip. The service experience each time was better than I’ve had at any clothing store, ever!I worked with Aaron, Katlyn, and Sheryl between a few different transactions and they were exceptionally friendly, patient, and accommodating. That’s not just because Men’s Warehouse told me that they preferred that I didn’t try on their dress shirts since the have a lot of pins, clips, and cardboard to put back together….???AMAZING!!!
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October 2023 by Valerie Williams
Brooks Brothers in Town Center Virginia Beach is one of my favorite place to go shopping. I started shopping at Brooks Brothers in 2008 when they came to Town Center. In 2008 the women’s section was amazing and large at Brooks Brothers with some great time pieces. Now Brooks Brothers has reduced the store size. Brooks Brothers reduced the women’s section tremendously to a tiny space, which is disappointing. I love the quality of Brooks Brothers clothes. I have some amazing Brooks Brothers skirt and pant suits from many years ago and still feel like a multi millionaire in them.?
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May 2023 by Jason Nixon
The supervisor, Katlyn was amazing! She knew exactly what she was doing picking out my outfit for a business formal dinner. Many outfits tried on and she gave me such great opinions and advice!! Definitely knows what she’s doing when choosing what to wear. Ask for her for your next visit when you need help!!
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April 2023 by Trevor H.
I came in here and looking for a suit for me and my groomsmen. I was immediately greeted by Matt who introduced himself and asked me about my needs. I told him my budget which was unfortunately out of range for the store. Matt could have easily ended the conversation there but he went the extra mile and did my measurements for me and gave me some suggestions of places that would fit my budget.This was a refreshing experience as other suit shops I felt barely noticed after being there for over 15 minutes. Thanks Matt for providing exceptional customer service.
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November 2022 by Andrew Woods
Not sure if all Brooks Brothers have fallen to mediocrity, but this one has. It has that going out of business feel where they do the very minimum to call themselves open for customers.
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August 2022 by Heather S.
Super unprofessional don't know what happened to this business. You can't find good help these days no one really cares about their job
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March 2022 by S K
If nothing else, the staff at this store cannot be beat!!
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January 2022 by MW Capitan
Premium prices with the poorest possible service.Ordered a suit after finding the right size and fit in the Virginia Beach store. The suit that showed up was not even close to the same fit and required significant alteration (at least 5 inches taken in) and since it required so much work, I was charged $80 more. It did not come back in the time promised, showed up nearly a week late. The phone conversations with the store personnel during that time were not about how it was going to get fixed but rather how horrible the alterations folks were and that they do this all the time. Complaining about the management of the Richmond store (where apparently, it had been sent). Almost all negative, no solutions beyond "I hope it shows up tomorrow". My suit finally showed up this morning, I went in at lunch to pick it up and try it on. I was handed a $1000 suit that looked like it had been wadded up in a box for days and still had packing material stuck to it. When I asked for it to be brushed and pressed I was clearly putting them out. After a few minutes I was told the press was down and they would have to do it by hand. After three attempts, I finally had a slightly wrinkled suit in a bag and headed home with a half hearted "sorry and thank you" (and another complaint about management and the alterations staff). Not even an offer to make it right or try to earn my business back.My next purchase at Brooks Brothers will be at their going out of business sale, which seems inevitable at this point.
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November 2021 by El Capitan
Premium prices with the poorest possible service.Ordered a suit after finding the right size and fit in the Virginia Beach store. The suit that showed up was not even close to the same fit and required significant alteration (at least 5 inches taken in) and since it required so much work, I was charged $80 more. It did not come back in the time promised, showed up nearly a week late. The phone conversations with the store personnel during that time were not about how it was going to get fixed but rather how horrible the alterations folks were and that they do this all the time. Complaining about the management of the Richmond store (where apparently, it had been sent). Almost all negative, no solutions beyond "I hope it shows up tomorrow". My suit finally showed up this morning, I went in at lunch to pick it up and try it on. I was handed a $1000 suit that looked like it had been wadded up in a box for days and still had packing material stuck to it. When I asked for it to be brushed and pressed I was clearly putting them out. After a few minutes I was told the press was down and they would have to do it by hand. After three attempts, I finally had a slightly wrinkled suit in a bag and headed home with a half hearted "sorry and thank you" (and another complaint about management and the alterations staff). Not even an offer to make it right or try to earn my business back.My next purchase at Brooks Brothers will be at their going out of business sale, which seems inevitable at this point.
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September 2021 by M M
Aaron made me feel like Pretty Woman! And he and his staff picked out a bunch of clothes in my size and let me pick away! It was fun and I got beautiful clothes. It was a wonderful experience that I can’t wait to have again. Thank you Aaron and the staff at Brooks Brothers for making my visit special.
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July 2021 by Renee fuller
Ordered a shirt via phone and was too big. Was going to return it but by chance, BB has my size. Shirt fits great.
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June 2021 by Donald M.
Ordered a suit from Brooks Brothers online. Three weeks after ordering I contacted customer service to see when it would be delivered. I was told that alterations (hemming the trousers) would take 4-5 weeks. This was not mentioned on the website when I ordered. A week later I received an email saying the Suit would be ready June 21. On June 26 my credit card was charged so I called to ask about the delivery date. The agent told me it would be another 4-5 weeks. She also said the charge on my card is "just a hold." I asked to cancel the order and for a full refund. Very poor service and dishonest advertising on their web site. Avoid them.
