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December 2023 by Drawing_ Q.
Service was top notch and knowledgeable staff. Very attentive do details. I will always recommend Caliber to family and friends.
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December 2023 by Christopher M.
If you ever find yourself about to take your car to Caliber Collision on Central drive in VA Beach.....Immediately stop what you're doing & pick up a big rock, write the name Rachel on it & beat yourself in the face repeatedly because that's exactly what it feels like dealing with these people......absolutely the worst.
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November 2023 by DM E
The office people here are completely clueless, so I would probably avoid them like the plague. They really don’t know what they’re doing and they will tell you for days on end that the insurance you’re working with is covered and then they will tell you suddenly that it’s not. And the manager refuses to come to the phone to acknowledge mistakes. I had confirmation that the insurance company I’m working with has had several people work through caliper, but for some reason the current staff is clueless. This place will not call you back under any circumstance. You have to constantly call them to get anywhere and even then you don’t get anywhere.
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November 2023 by John Brady
The staff is awesome. Russ keep me updated on the progress of the repairs to my car. The repairs they did to my car was an outstanding job.
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November 2023 by Brett
I have used Caliber Collision twice this past year by no fault of my own going through the other party's insurance company. Caliber kept the process simple, initiated frequent updates, answered all questions, my vehicle had over $35k in damage and required a complete frame change out along with front, rear, and bed work. I have had the vehicle back 5 months and have no issues from ANY of the repairs. Pretty impressive for significant damage and a 4.5 month repair (2 months waiting for parts). Paint matches perfect, Fit is like factory, Most parts were OEM price matched. All of this with lifetime warranty on labor can only tell you that the Caliber team takes pride in their work and I enjoy driving my truck once again. EXCEPTIONAL job Russ and TEAM!Services: Exhaust
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November 2023 by Laurie Corvello
Can't say enough Great things about this place! I walked in and was treated Great and super friendly people all the way around. My vehicle was hit twice and both times at Caliber Collison were an awesome experience!Thank you Caliber ?Services: Painting
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November 2023 by Jim Hogan
Very smooth process between insurance and Caliber Collision. Great communication via text alerts on updates throughout. Courteous and friendly staff.Service: Painting
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November 2023 by SOSA CRUZ
My experience is always pleasant at Caliper Collision...Travis and Mr Russ are always on point they are superb at what they do..I highly recommend Caliper Collision to anyone that needs their vehicle repaired..Thank You Travis,Mr Russ and the whole Caliper Collision Family for all you do ?
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October 2023 by Lex P.
My review isn't based on the repair of my car as much as it's about the advisor I had. Her overall attitude was as if she didn't want to be there and I was something at the bottom of her shoe that she wanted to scrape off. The biggest issue is that I had no contact with her after my car was finished and I recently received something in the mail about a payment going to collections- WTF! Payment was made in person for whatever they asked for and they did not mention further money being owed- I would have paid it if they did! It's extremely frustrating to have a potential threat against my credit because of the lack of professionalism.
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October 2023 by Robert John
My repair job was flawless. Russ provided excellent communication, as did Jada. Their phenomenal "paint scientist," Walter, was able to match a tricky paint color perfectly. A loaner car was supplied with no problems at all. I was able to just relax and keep the pace of my life intact during the entire procedure.Services: Painting
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September 2023 by Tim Sansone
They refuse to repair vehicles unless your insurance company is paying. You want to pay out of pocket for a minor repair to prevent your insurance from going up? "Take a hike," says Caliber Collision. As if money from an insurance company is somehow better or more valuable than someone paying out of pocket. These people are ridiculous
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September 2023 by Vicky White
My suv looks and runs like it's new and customer service was fantastic.Services: Steering & suspension repair
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August 2023 by Carolyn Speller
Caliber collision has great service. Travis kept me very well informed of what was going on with my repair. They have excellent customer service ?Service: Painting
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August 2023 by Jorge Fontes
We were extremely happy with the overall process of repairing our vehicle. Shout-out to Travis for being our personal contact throughout the repair work.
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August 2023 by Chandler H
Very professional, very friendly, very quick. They got my car perfect, got it done early, and sent me 4-5 updates in just a 2 week span to let me know when parts were coming in, when we had reached the next stage of the process, etc. They never made me wait for paperwork or to speak with someone, and even fixed a quick issue that didn't have to do with the assigned repair free of charge. Highly recommend.Services: Tires
