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November 2023 by Angela Rodriguez
Had to have my car recently repaired due to a minor fender bender... had experience with Caliber in California that was amazing. This location was even better. They communicated with us regularly and stuck to the deadline. It took longer than I anticipated but not longer than they promised so I can appreciate that they are realistic about setting expectations from the gate. They had the best customer service which is rare to come by these days.
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November 2023 by Brittania Williams
I received my car back in a timely manner . I was updated on what was happening through the entire process. I am happy about the way my car looks.
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November 2023 by jacki Bretsch
They took care of my Buick. Loved how they kept me informed on the whole process from beginning to end. It was great! They (everyone) was so kind and considerate and very friendly, will always go there when I need any stuff done. Thank you allServices: Painting
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November 2023 by Diane Olanowski
If you ever need body work on your car go to Caliber collision on Holland road. The customer service is excellent and the work they do is great!! Eevy helped me out and let me tell you. She was amazing! Kept me updated on the status of my call all the time. Can say enough about the work and customer service.Service: Body & Trim
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September 2023 by Tim Sansone
They refuse to repair vehicles unless your insurance company is paying. You want to pay out of pocket for a minor repair to prevent your insurance from going up? "Take a hike," says Caliber Collision. As if money from an insurance company is somehow better or more valuable than someone paying out of pocket. These people are ridiculous
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September 2023 by Andrew Van Norman
We have had our vehicle repaired here twice now. Always such perfect customer service, communication, and outstanding quality of work! The absolute highest recommendation!!
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September 2023 by Dee Lane
I don't think a dealership could've done better, faster... I am hard to impress when it comes to my car. That said, this team is impressive. My car looks great!!
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August 2023 by Edward Domingo
Would not recommend. They called to change my schedule. Longer repair time. When I dropped off my car June 7 for the actual repair, they told me it will be ready July 5th. When they told me it was ready for pick up and went and did the inspection, not all repairs were done. I had to go back another day to pick it up. Take your car somewhere else.Services: Tires
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July 2023 by Denice F.
This is the worst place to get your vehicle fixed. Highly unprofessional, and not a pleasant feeling to work with these folks to get your vehicle fixed. If I can save person from a bad experience, this review would serve it's purpose. Nice building, nice company name...but rude and bad repairs.
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June 2023 by Janice T.
I have nothing but accolades for this branch and Aaron and his crew. They work well with our insurance company and the repair process was seamless, efficient, and quality repair ensured. Aaron always demonstrated excellent customer service and was amenable to answering my constant litany of questions. It is extremely helpful and a bonus that Aaron is very even keeled and has a very pleasant, personable, calm and patient disposition. Communication was great; we were apprised of the repair process and notified via text, call or email. When things were verbalized to be completed, there was no need to follow up to ensure it had been done, because they hold true to their word.What otherwise could be perceived as a very stressful and inconvenient experience was allayed because of Caliber's top notch service and gold standard. This particular branch works well with Enterprise and based on your specific insurance, Enterprise will pick you up from this location to transport you to your car rental. When your car is ready, you can drop off your rental at Enterprise and Enterprise will drop you off at Caliber, making it super convenient and painless. Contingent upon what repairs are necessary, will determine the repair process duration, as well as obtaining parts etc.Caliber does an initial evaluation and walk through regarding repairs needed, questions are best asked at this point.Be sure to prep your questions to get the most of your time. However, should missed or new questions arise, feel free to reach out to them. They provide updated status of repairs, with sometimes being completed sooner than later. Once repairs are completed, upon receipt, a walk through to ensure repairs are up to standard are done. If not, this is the time to let them know. Post repair process, Caliber will vacuum your car and hand wash it. It's not going to be detailed by any means, but your car will look pristine. Should you have issues at a later date with the repairs, they are under a lifetime warranty at any Caliber location in the U.S. as long as you own the car. Caliber is extremely reliable, they do things right the first time and they take the stress out of the repair process. This is the second time we've utilized their services and on both accounts I have been extremely pleased and felt confident in their skills and work.
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June 2023 by Qutaibah Sarhan
Great experience! They did the work so quickly! Car looks SUPER!Brandon explained what hes was going to do, the repairs needed, parts, expected time.Work process and updates where available via text and web. Bramdon also called to give updates and to let me know the car was ready well before promised time!
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June 2023 by jason barnes
Caliber collision is a wonderful company. They always kept me updated on the status of my vehicle and their work is top notch. The staff is friendly and helpful. I will not hesitate to call on them the next time I need any work done on my vehicle.
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June 2023 by Lincoln Cajulis
This is a top repair shop. They kept me informed the entire way. The attention to detail in the estimate and final walk-through was impressive. The car came back early and in pristine condition, inside and out.Service: Body & Trim
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June 2023 by Jarred Dukes TV
Thoroughly enjoyed my repair experience here. Paint was matched to perfection. Trim was returned to normal. All kept on schedule. My estimator Alexandria B was incredibly professional and kept me thoroughly informed throughout the entire process. 10/10 would recommend.
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May 2023 by Lindsy Strasburg
Aaron was wonderful. Kept me updated the whole time he had my car. Even had it ready early. I truly enjoyed working with him. Thank you!!
