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November 2023 by Daisy DUKES
This Car wash has to be the best so far. Every person there pays attention to every question and detail about your vehicle. And the young people who attend to your car after its washed- they do a Fantastic job- drying, wheels- all of it. I've told my family and friends- YOU GOTTA GO THERE. This is now my go to Car wash
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November 2023 by W P.
This place has gone down hill. I paid 50 dollars for the ultimate interior package. The service was subpar. They didn't even clean the inside of my back window. Never again!
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November 2023 by Robin Gray
First, and last visit. I'm not too sure of the total process, but I paid for Ext Gold & Int clean. Sub-par vacuum job; all tires except for the front driver's side were cleaned and shining, and the back window to suv was still dirty. The 2 technicians seemed to be more interested in chatting and playing around vs. providing good customer service
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October 2023 by Kerry Howerton
Spent $83.59 and my car is still filthy . I asked to speak to manager no manager . They charged me twice for oil . Very unhappy with the services . Sad because I come here all the time and it just seems to get worst Everytime
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October 2023 by Matt Hooker
Yesterday I got the interior and exterior platinum full service and paid $40. I thought I would come here for a higher level of clean than the normal car wash I go to. However when they called me out to my car, the drivers floor mat was still covered in debris. Then I started driving off and noticed that my windshield hadn’t been cleaned, and my cup holders weren’t either. Even my climate control had been adjusted. My floor mats weren’t put back after they pulled them up to vacuum, my seats weren’t put back to where they were after they adjusted them. One of my air fresheners was missing. I turned around to go back but then the line was long so I decided not to. I’m severely unimpressed. Car Spa used to be really good and I used to come here all the time. I’ll just continue going to Autobell.Services: Full body wash
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October 2023 by Kimberly Martinez
Purchased an exterior and interior service, exterior was fine car looked good! but exterior was not my car wasn’t very dirty but some dirt under the mats and needed a wipe down as well. Didn’t even look like they tried in the vacuuming they just cleaned my mats and put them back to hide the dirt that was under, my trunk cleared it all out so it could be vacuumed and they couldn’t even touch it, andcouldn’t even wipe down properly, it’s a quick clean but they couldn’t even put in some time or effort. In total with tip payed $52 for myself to go down the street and have to vacuum my car right.Services: Full body wash
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September 2023 by Jodelle Morgan
Arturo and Maria did a great job on my vehicle. Exterior and interior job was done in a timely manner. Very professional and friendly.Thanks so much again guys ?Services: Full body wash
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September 2023 by Eric S. Young
Fantastic interior cleaning! Carlos and Jessy are a great team and go the extra mile to ensure each crevice is sparkling clean. Highly recommend.Services: Full body wash
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September 2023 by Krysta Muriel
Definitely would not recommend. I purchased an interior detail package my car wasn’t even horribly dirty to begin with but it looked like they did absolutely nothing. There were crumbs and debris still everywhere on the seats and floor. They had to re-do it THREE TIMES because the workers are super lazy and didn’t care to actually clean my car. I would never come back here.Services: Full body wash
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August 2023 by David Lee
I took my Mercedes-Benz in for the works and it came out looking like it was fresh from the dealer! I would especially like to recognize Michael for his outstanding customer service and Roger for the incredible job he did cleaning my car inside and out! Anytime I need to have my car looking like new, I will be definitely taking it to Car Spa.Services: Full body wash
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August 2023 by Samantha Parker
The actual car wash is good and the gentleman in the beginning who tales your money was very friendly, but the rest was not okay. I waited an hour for my car and I have the following issues: my car was not completely vacuumed (I took out my floor mat afterwards and was able to shake sand off still), my car was only halfway wiped down in the inside, there was oil residue left in a few places and I had a few handprints on the outside of my car from the people who do the final clean. My cup holders weren't even wiped down or vacuumed.
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August 2023 by Lou M.
I dropped off my 12 year old car to get an exterior polish at the Car Spa on Holland Road in Va. Beach. When I picked it up, it looked like it had just came off a car dealerships showroom floor. I was amazed at the fantastic job Silvia did. It exceeded my expectations and my car looked brand new. I then did the same thing with my wife's 8 year old car and Silvia worked her magic again. When she was finished, it looked like a brand new car!!Needless to say, going forward, I'll never take my car to anyone else but Silvia at Car Spa. She's hands down, the very best!!!!
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July 2023 by Camille Wharwood
I purchased online an express seat treatment and express interior service. I arrived at 10:15 am and was told I still owed $1 still (weird). They said it would be 2.5hrs and I gave my contact info to be called when it was finished. At 3:30pm I still had not received a call, so I got a ride to see what was up. My car was just sitting there, nobody called. I had to tow my child’s car seat in an Uber because I had to pick them up from daycare. When I told the manager, he was very apologetic and gave me a handwritten note for a free wash.I understand I didn’t purchase a full interior detail. But it looks like it wasn’t fully vacuumed even. Half the dashboard wasn’t wiped down. Big waste of time.Services: Seat shampooing
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July 2023 by Timothy Earwood
I've lived in Dallas where I've had no issues with Car Spa. This location has failed on each of my visits since purchasing an Exterior/Interior monthly rate unlimited package. The newest fail was this morning. I paid extra for the shampoo of floor mats. I could have NOT paid and got the same thing (see photo).I ask not for anything to be wiped down, they do it anyway.Don't worry about anything behind the third row? They open the back up and move everything around.I show the tech up front a residue that I asked to be removed from the driver door on last visit and show him that it can actually be rubbed off with my finger, a different guy informs later that they can't get it off, I repeat to him what I said to the tech earlier and ask him if he wants to watch me clean it, he leaves and returns later to tell me that it's been cleaned off.After taking it in this morning, I discovered that while they were wiping down the driver door panel, too much pressure was used while pressing down on the automatic window buttons, they have been damaged.Everytime, the automatic seats up front are rearranged, the mirrors are all moved, and the a/c vents are all pointing in different directions.I want to stay with Car Spa, but I feel that I'm paying a monthly service to watch people consistently not do what I'm paying them for. I have three more weeks left with probably 6 to 9 visits planned, if it's truly a pattern, I'll move on.
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July 2023 by Dave Bradley
I NEVER USED CAR SPA, but…So many bad reviews. All I hear from manager responses to customers is excuses. Sounds like to me you need to find new supervisors. Then maybe, just maybe you might get a better reputation.
