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January 2024 by Dream J.
I came for the self service wash, and was a little disappointed by the fact that the only thing they supply is soap, the tub, and dryer. Other places I've been to give you brushes, nail clippers, etc for less. Also they make you choose you soap before hand so if you wind up disliking your choice no take backs. Overall I got to wash my dog, but the lack of products was disappointing so I give it a 3.
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October 2023 by Kristina C.
Great selection of pet items from fish to dogs. Prices are pretty reasonable as well. We always find what we want when we come here. The downside is the service is often hit or miss.
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October 2023 by Latoya White
Store was clean, staff was extremely educated Alyssa C. Was extremely helpful made my experience super comfortable. I will definitely come back.
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September 2023 by James Smith
They didn't have what I was looking for on my last visit. That is not the stores fault so still 5 stars. This is my pet supply store. Great place nice people if you haven't been there yet. Check them out you won't be disappointed. ?
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September 2023 by Elaina Carlan
Great place to shop for pet products!! Only complaint is that the men's restroom doesn't have a changing table when he needed to change our baby's diaper. Do better!! Men have to take care of their babies too.
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September 2023 by Luke Grischow
Amazing selection of toys and food. The daycare is the best one around by far. I toured many before dropping my pup off there
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August 2023 by Terry Lilley
We needed help finding a support/training vest and therapy/ ask to pet tags for vest, We went through entire store looking for someone. My wife went to register to ask she was told cashier only person working the Entire store that day. How ridiculous is that for management not schedule properly or they come in and help . I blame management and company, poor young lady working by herself can imagine how overwhelmed she may become, it was a very busy day.
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August 2023 by Kayli Hopkins
Awesome local company, really great quality products.everything from here is high quality for the most part. The self service bath is awesome and makes it super easy to bathe our Benny. I also would like to give a shout out to Keyanna at the front counter, she is awesome. She always very friendly and really good with customer service. She insured my gift card was applied to my purchase and was super helpful. Multi tasking with answering phones, ringing out customers and I saw her working hard to bring in the rugs when it started to rain. I frequent here and all the employees are pleasant but she goes above and beyond !
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August 2023 by Joanna Saich
I shop here regularly. I finally decided to try self serve dog wash. I have got to state it's not a good place to bath a large dog. They set up the tubs so that you have to lift the dog up into the tub. It's a unsafe to allow a large dog to hop into the tub with a slippery step and need to jump over a wall and a significant drop down. The people working there are not aware of the safety issue and don't try to be helpful. The checkout line is always long and payments at cashier require you to answer too many questions before your credit card goes thru.
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July 2023 by Susan F.
Great all around store. We buy dog food, use the self service dog bath, buy treats and toys. I do wish they carried our brand of cat food but the variety of dog supplies makes every visit worth it! I believe they are locally owned which is a bonus.
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June 2023 by Tyrone White
The best Care-A-Lot location in Hampton Roads!! A young lady named Alyssa C. was very helpful and attentive. She went above and beyond to make sure I walked out with the exact right items and all my questions were answered.
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June 2023 by Jack C.
I ordered some cat supplies online. All items that I ordered had indicated they qualify for free shipping. When I checked out, the cart total also showed I qualified for free shipping and removed the shipping cost. I received an email from the company a few hours after the order that states: "We will require authorization from you to bill the shipping fee of $7.88." So, they refuse to ship the order unless I authorize a shipping fee that I should not be billed for. Their web site is false advertising and false promotions and I would suggest avoid placing an online order from this store.
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May 2023 by Trish K.
Ok. I came here for fish supplies and not only did they have a LARGE selection, but the prices were good too. Better than Amazon. I saw Betta and gold fish. They sell salt water and reverse osmosis water as well. This is the place to go for fish antibiotics, thanks and cool stuff for the tank.
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May 2023 by Christina Baddar
This is our Boston Terrier’s favorite place on earth. He’s been attending doggie daycare at Care-A-Lot for years and still can’t hold back his excitement every time we pull into the parking lot. The staff are the kindest folks around and you just know your pup is well looked after by the joy they have when each dog walks through the door! Highly recommend!
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May 2023 by Megan Miller
My Newfoundlands go to the doggie daycare & grooming regularly and both get SO excited everytime we arrive at Care-A-Lot. We appreciate you all treating them like your own.
