CarMax offers easy car buying and selling with no haggling or pressure. They carry a large selection of used cars, trucks, and SUVs, making it easy to find what you want. The experience is frequently described as great and easy, with staff noted as extremely helpful, patient, thorough, and professional. Many reviewers highlight that the team goes above and beyond, making the process less stressful and ensuring a good experience. Customers appreciate the straightforward service for both purchasing a vehicle and selling an old car, often getting more than expected. The main feedback is a desire for an additional key fob to be included with purchase.
The people we worked with were great and very helpful. The process was super slow. We were warned ahead of time that things were backed up so we don't really blame the people, but it will make up think twice about going back.
March 2026
This had to have been the easiest car purchase I have ever made! My pre-approval was done over the phone prior to arriving at CarMax. When I got there my car was ready, my paperwork was completed, and everything was ready to go. I would definitely recommend CarMax for anyone's next car purchase!
March 2026
They gave me a quote online and I went in and they gave me a check. They do have to look at your car first.
