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March 2024 by Robinette Edmonds
The food was delicious once it was finally prepared correctly. Ordered a large pizza, cook accidentally made a small. Had to wait additional time on my lunch
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December 2023 by Jeffrey Shultz
Excellent
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May 2023 by Trinette Porter
I ordered my sub and pizza to be picked up at 11:30 I arrived approximately 11:43 and was told that's why my pizza was cold. They don't have warming ovens. I ordered my pizza lightly cooked. There's a picture of my pizza there's no way that's lightly cooked. I was told he would take it into consideration when I order again instead of offering to make another or refund me. Something taste rotten on my sub like old meat or olives and hardly any lettuce
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May 2023 by Charvette Perkins
I purchased 4 pizzas and 1lb of wings and the wings were disgusting and the pizzas were horrible.I called back up to the store and the associate didn’t know how to compensate me or who was the manager first I went to Indian river rd and even though it was only 10 pm that location was closed while riding back to Norfolk all the way from the VA beach location I saw the associate opening the Indian river location. When I got home I called that location to see why they were closed and the associate informed me the the crew walked out and he was 45 minutes away and had come in to open store . I was so disappointed because Indian river rd wings n pizzas are always delicious.Over $70 gone to waste and I work as a chef so I’m definitely not eating this horrible food.Never again ?Associate should’ve been knowledgeable of who the managers are and when they are available because someone should have been able to fix this. I am real big on customer satisfaction as well as delicious food.I should have just purchased the ingredients and made my own pizza and I’m so annoyed and dissatisfied with this whole experience. They don’t even deserve the one star I rated them.
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April 2023 by Sherry Cooke
Couple issues. Wasn't notified that pizza was ready via text as expected while waiting outside in my car. Asked for light bake on pizzas and all four were practically burnt with little cheese. If light bake isn't an option, I suggest removing it.
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April 2023 by Alexandra Reyes
We had such a great experience with the Kempsriver location tonight! We noticed one of our pizzas was incorrect so we called. They remade our pizza AND included a grande chocolate chip cookie. We were having a pizza pajama party and this was a wonderful addition. So thankful!
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January 2023 by Victoria Sanders
Ordered a Greek salad with no tomatoes, first bite and there was sand. Contacted store and the guy admitted to making it with tomatoes and just not worrying about making a new one. More worried about sand the sand and the cleanliness.
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January 2023 by John
FIX YOUR SITE!!! If you weren't the only option at 11pm I would have ordered some place else so I could avoid using door dash, skipping any possible deals and paying top dollar. 45$ for med spec. and sm cheesy bread is crazy
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October 2022 by Spencer Hayden
I arrived to pick up my pizza and Lamar let me know it needed just a few more minutes. A few minutes latter he brought it out to me while I was in my vehicle! As a business owner I was very impressed with his leadership and customer service to go the extra mile to bring to my vehicle. Also the pizza and wings were very well prepared! Your work ethic should be applauded, keep it up Lamar!
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September 2022 by Finch Fentress
I walked in guy was slamming trays around he asked if I was picking up.I said no I’m ordering because u don’t have delivery driver.he seemed mad walked away started making other items and never took my order I waited fi 5 min then I decided to go.I didn’t think I wanted my food made by him the way he was acting was very over it!I don’t think I’ll be back when u get drivers maybe I’ll order again from u.
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August 2022 by Kaitlyn Woolard
Tried to get a last minute pie (15 min before closing, and ordering carry out) but was informed they had shut off the ovens and then was abruptly hung up on. While I don’t make it regular practice of ordering that late, last time I checked if a place of business was open until 12 AM you could place an order up until 11:59 PM.
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August 2022 by Hktie Nmtoon
The African American man with a beard and bandanna is extremely rude over the phone and also when we picked up our order..... Absolutely no customer service. Been coming here for years
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May 2022 by Dillon Harville
Lamar is the best! I hadn’t had Chanello’s in years but I figured I’d try it out after my movie at the Cinema Cafe (good experience there too). Went in and ordered a medium pepperoni pizza and mild wings and wow! Lamar had it done for me remarkably quickly despite the fact that he seemed incredibly busy. Needless to say, I’ve found my new favorite pizza spot!
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May 2022 by payge Gallagher
Pizza was amazing, Lamar is a pizza guru!!! I will be referring all my friends and family to this store only!!!!!
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February 2022 by Jason Huff Music
Used to be a consistent experience. Can not say the same anymore. Ask for light sauce it's double. Ask for extra cheese it's less than regular. Last 2 times the dough was off, the sauce was too heavy and not the same flavor. In need of serious quality control at this location. Am now driving to a further away location that can meet the expectations of what Channelos is known for. Stay away from KempsRiver store
