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December 2023 by Christian T Kent
Had an oil change and coolant flush performed. Car was returned to me nicely washed and ready for show time. Waited in your waiting room where I was able to complete some of my desk work. Service advisor was very courteous, professional, and prompt. Was greeted immediately upon entering facility.
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December 2023 by Marc Jones
Josiah was very helpful and ready to assist. It was a great overall experience and I would definitely recommend them for your next vehicle. The gained a customer for life.
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December 2023 by Morgan Walker
My experience was amazing at BMW with Chris Grandison. He showed a lot of care and patience. I felt that he took care of me and found me the perfect car. The experience was very pleasant and fast! This was my first car buying experience and I have to say it was amazing. Overall I would definitely give this experience a 5/5 and will be buying all of my future cars here with him!
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December 2023 by Ida Matthews
I purchased an X6 from Checkered Flag after going to other dealership that tried to over charge me in this economy. But my overall experience at Checkered was great, Thank u Sarah for all ur help I love my ride.
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November 2023 by Brian Whitley
Truly one of the easiest experiences we've had purchasing a vehicle! We worked with Sarah Kalifa a few months ago to place a custom order for a specific car we were looking for. Sarah was extremely quick to respond, give us all the details for the car, confirm the order, and would give us frequent updates as the vehicle went through the manufacturing/shipping/delivery processes.When the car was ready at the dealership, Sarah took us through the entire purchase process in less than an hour, then spent considerable time explaining the vehicle's operation before we departed.Overall a great experience and highly recommend both Checkered Flag BMW as well as our sales consultant, Sarah!
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November 2023 by Janae Mcquillia
Vicki from Checkers Flag was so polite and friendly. She answered all my questions about the Mimi copper that I purchased. Everyone there is so sweet and helpful. I am thrilled with my purchase. Vicki is a wonderful person, and I highly recommend her if you need help when stopping past checkered flag BMW.
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November 2023 by Matthew Ksg
My experience with Sierra was amazing! I am so excited to drive my new ride. What an awesome team at Checkered Flag to work with! The process was easy and efficient and everyone there was extremely polite. I’ll definitely go back!!
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November 2023 by Jun W.
As everyone else mentioned, $199 for diagnostic. I'm not a car person so I take whatever the service manager said how $900 labor on fuel tank retainer clip. But the alignment here in Checkered Flag BMW is definetely overpriced. $449 for 2010 and newer models, $349 for before 2010 models. I googled BMW alignment and most of the BMW dealers offer around $200 for alignment. Yes, price varies in different locations. But what causes the price so top of market? I guess Checkered Flag is the only BMW around and the other one is by Newport News airport. So people have to come here to pay for so jacked up price. The service is alright. Received a BMW discount on parts after I asked about any discounts.
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October 2023 by Kim G.
This place is the absolute worst. If I could give zero stars I would! My husband and I have had several poor experiences with them but today takes the cake. An appointment was made weeks ago for a rear tail light assembly replacement. Upon arrival my husband is told they are required to do a diagnostic test for $199 for an issue already known. They then inform him that they don't have the part in stock!! How don't they have a part in stock for a service appointment placed weeks ago!?!?They then proceed to inform my husband that they can order the part, that will not arrive for 2-3 days, and install for an estimated cost of $800! My husband asks if he could just purchase the part in which he was quoted would cost $600. The cost of the part online is only $300. Checkered Flag BMW gouges prices on everything! They attempted to do the same thing previously when trying to get brake pads replaced. They claimed they couldn't get a bolt off and required a special tool which would cost $1100! They will never get a penny from me again and I recommend all those with BMWs requiring service to avoid them at all costs!!!
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October 2023 by Irina Pascari
Checkered Flag is the best place to purchase a vehicle. The employees at Checkered Flag BMW are extremely friendly, knowledgeable, patient, and will treat you like family. I’m incredibly happy with my purchase, and I can’t recommend BMW enough!!! ???
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October 2023 by Shelley Freidank
Outstanding service! This is my 4th vehicle purchase with Checkered Flag BMW and my experience with Sierra Watson was top notch. Not only did she walk me through the ordering process of my 2024 BMW X5 M60i, but when I wanted to make changes on the order she was patient and understanding. She kept me informed through the build and delivery. The paperwork process went smooth and efficient. I highly recommend Sierra Watson with any sales needs and I look forward to doing business here again!
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September 2023 by Louis Rojas
I've had the pleasure of working with the Checkered Flag team 3 times: 1 Mini and 2 BMWs, and this most recent experience [X5 M60i] was no exception. Mauricio Suarez was amazing to work with, along with Jimmy (who looked great in my trade-in truck, BTW ?). Both went out of thier way to ensure all of my questions were answered, and the experience was top notch from start to finish. And we cannot forget to mention the rest of the staff who took me on multiple test drives, and shuffled cars around the showroom to ensure I could experience every vehicle I was interested in. Top marks for the entire team, and I am definitely a customer for life. Thank you Checkered Flag!
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September 2023 by Jennifer G.
If you don't want your time wasted by having your car serviced multiple times over a month + period when one appointment would have sufficed, to then not have you car notifications reset, and then the customer service manager (Ashley) will not return any message, I would suggest going to any other BMW dealership to have your car serviced.
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September 2023 by Michael Haney
Outstanding customer service experience. Special thanks to Sarah Kalifa for going above and beyond for helping me find my fiancée a (2016 Volvo Xc90 T8) 3rd row full size premium hybrid suv with wrap around coverage. It's simply perfect. Again thank you Sarah.
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September 2023 by Georgena C.
Kudos to Reggie Parsel for being the most patient and understanding service adviser . I'm new here to Virginia and he took the time to explain and make me feel comfortable two thumbs up to a great job and awesome customer service!
