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January 2024 by Broelco
I recently had the pleasure of purchasing my second car from this dealership, and once again, I am thoroughly impressed. Vicki's assistance was exceptional—her dedication to providing fast, efficient, and caring service truly stood out. The dealership consistently delivers quality service, making each experience better than the last. Highly recommended.The entire staff at the dealership deserves applause for their friendliness and expertise. From seamlessly handling my trade-in to ensuring I found the best deal tailored to my needs, every step was met with exceptional service. Special thanks to Thomas, whose helpful and kind demeanor made the car-buying experience even more enjoyable. Truly a team that goes above and beyond!
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January 2024 by Troy Fuchs
Viki Sexton hands down gave us amazing customer service. On a scale of 1 to 10 she is an 11. Always very attentive and made sure to answer all of our questions. If you plan on buying a MINI you need to see her! She will take good care of you.
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January 2024 by Mike Dean
WOW! What a great deal I got on a certified pre-owned Mini ‘S’ 4door!If you are in the market for a new or used Mini call Checkered Flag Mini and ask for Vicki. You will have the best car buying experience of your life. From our first phone conversation to the last wave goodbye Vicki’s friendly, professional manner has won me over. I’m now a customer for life!Mike D. Ashland VAP. S. I love this car! ?
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January 2024 by Lenn Pryor
We just bought a new 2024 MINI Countryman from Vicki Sexton at Checkered Flag MINI and could not be happier both with the car AND the sales and delivery experience we had with her. After many negative car buying experiences with sales people who didn’t know the product, talked down to you, played shell games with pricing, dragged the process on, and even being held captive for hours and hours just to finish the transaction our experience with Checkered Flag was the opposite. Vicki is a consummate professional who listens to what her customers need and gives it to them. We paid what we expected, were able to do a lot of the footwork from home, and were in and out of the dealership with a beautiful car with a smile. MINI’s are great cars that put a smile on your face and the experience with Vicki at Checkered Flag will too. Thanks Tom, Vicki, and the whole crew there for showing us car buying can be a good experience again.
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January 2024 by cheri cooke
Jacob was the best salesman ever! no pressure, great follow through and informative. The whole process from test drive(s) to ordering to delivery was smooth. Jacob was always there to answer my questions and was very patient with me while I impatiently waited for my dream Mini to be built and shipped.
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January 2024 by Dave Ross
I am now a FOUR TIME Checkered Flag customer. Most importantly, a VERY happy Checkered Flag customer. I recently purchased a 2024 Mini Cooper from Chaunci. She is a fantastic salesperson. She is responsive, efficient, honest, and thorough. I try not to be "demanding" as I know that I'm not the only customer in the world, but Chaunci did a great job of making me FEEL like I was the only customer. She even went the extra mile, to find me a lower rate for top tier credit, and a couple of rebates that I didn't even know were available to me. This is a level of honesty that is not expected, but very much appreciated.I enjoyed the experience of buying the FIRST 2024 Mini so much, that a few days later, I went back for a SECOND one. Yes, that's right, Chaunci was able to sell me 2 Minis in 5 days.Checkered Flag as a company, never disappoints. No hassle, great selection, and great service. Keep up the great work. I'm sure I'll be back (but hopefully for my bank account, not TOO soon).
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January 2024 by Sarah Rose
I would never recommend anyone to go to this place, Daniel, the rudest person that I’ve ever met in my life. Calling them if someone does answer and you try to go to service, they never answer. My car was in the shop for a couple of reasons. It is a dealership so the price was extremely high. I paid over $7000 to get it fixed. Then I get my car back just to find out that they broke the hood latch and cable. Obviously I complain. They told me they would takeoff the labor cost, and I would only have to pay for part. I honestly just wanted my vehicle back by then so I agreed. After a week, they contact me, saying my car was ready to be picked up. I go up there and pay $140 for the part. Got my keys go outside and find out that my vehicle did not even get fixed. They gave me a bad cable and put the latch back on. After I asked to talk to management. Daniel came back outside and told me that management is unavailable. Daniel is very rude. He tried to blame the hood, not being able to pop from tiny dents on my hood that’s been there for over four years. He says the same sentences over and over again with a smart attitude. doesn’t care about how you feel just cares about money. At the end of the day I had to tow my vehicle out of there to go take two another shop Because my acceleration was horrible. Turns out they just didn’t tighten the pipe under my hood. Worst place I’ve ever been in my life.
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December 2023 by Rey Paris
It’s my first car and the whole process felt fast, smooth and enjoyable. All was amazing thanks to Vicki and the Checkered Flag team. Vicki was very helpful and guided me through the whole process. the family and I are very happy and so grateful. ? ?
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December 2023 by William Campbell
Vicki Sexton was great!!! This is my 3rd vehicle I bought from her and always a fantastic experience! If your looking for a vehicle Mini or something else please do your self a favor and ask for her!!! William
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December 2023 by Velma Valentine
Vicki Sexton was amazing as well as Tom . Vicki was thorough . The showroom is clean.
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November 2023 by Ed M
When we arrived at Checkered Flag Mini, Thomas Coyle, gave us a very warm welcome and set the tone for our purchasing experience. Jacob Cabigon, our salesperson, did a great job of making the entire process as enjoyable as possible. We were looking for a Countryman to replace our Clubman and found the car we wanted on the showroom floor. Mr. Coyle and Mr. Cabigon did everything they could to ensure that the purchasing process went as smooth as possible. They also took time to point out specific features of our JCW Countryman. Anyone interested in purchasing a MINI would do well to check out Checkered Flag MINI, we highly recommended both Thomas and Jacob. They are both extremely knowledgeable of the MINI brand, and provide exceptional customer service, which is why we keep coming back to this dealership.
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November 2023 by Sharon C.
NEW CAR BUYING EXPERIENCE - I just purchased my fourth (4th) Mini Cooper for Checkered Flag Mini of Virginia Beach. As you can see I continue to bring my business to one dealership. There are good reasons for my loyalty. One: The Customer Service is the best in the business. This trip I had Vicki Sexton as my Sales person. She was marvelous. She took me around to the see the inventory at the dealership, but nothing peaked my interest. Without missing a beat she sat me down and pulled up her computer. She sat with me through the process of building my new 2024 Mini Cooper Countryman S ALL4 from scratch. I had tried it on line myself and the process was okay but I really needed an expert to help me make some critical choices. Vicki was that expert! If you want someone to help you from start to finish/delivery, Ms. Vicki Sexton is your go to sales person. Hopefully she will be there to help me purchase my next Mini. Keep up the fantastic work Vicki. I really appreciated everything you help me with. I LOVE, LOVE, LOVE my new Mini.
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November 2023 by Alise Dennison
I lost my previous MINI due to a tropical storm that left it flooded and wanted to find a new one fast before looking at any other kind of car. Vicki was very hands on with the process, sending me videos, pictures and vehicle information on the MINI I was interested in. The test drive and loan process went very smoothly thanks to all of Vicki’s help! I’ve had my new MINI for about a month now, and I love it!!
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November 2023 by Terri McSweeney (Tmac)
Just recently bought a convertible mini from Vicki Sexton at Checkered flag mini. My mini took about 6 weeks to come in. Vicki kept me informed on every stage of the car. She is very thorough and made buying the mini easy. Definitely recommend seeing Vicki for a mini!!Thanks VickiTerri McSweeney
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November 2023 by Amanda Jacobs
I flew down to Norfolk from DC to buy my new Mini from Checkered Flag. I've purchased 6 used and 10 new cars in the past from about as many dealerships and this was by far the best experience I have ever had. Vicki made the entire process fast, efficient, warm and enjoyable. I actually felt "special" while I was there, which is not a feeling I would normally associate with a car dealership. She is a gem and I will most definitely return when it's time to upgrade to a newer model.