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November 2023 by Paul Harris
Phillipe, Jenny, and Sam in the service department greeted me and kept me informed on my car maintenance. Mike expertly serviced my car, detailing the condition of the brakes, engine and transmission oil flushed, and front tires. He test drove my car alone and accompanied me on test drive regarding a particular concern I had. Matt, Mason, and Corey each greeted and chatted with me. I have complete confidence in all of the mechanics. They make you feel that they serve as a personal mechanic, like they serve on my "race" team (wish I possessed that type of driving skill. But my point is that I feel as a valued customer, not just a random 1 of a million customers they serve. Think that speaks to their character as well as the dealership and brand (Porsche) they service.
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November 2023 by Thomas H.
The Checkered Flag Hyundai/Genesis service and repair department has been the one really bright spot in my interactions with their organization. They do great work. Can't say as much for their Genesis sales department. Poor customer follow-up and lack of responsiveness has been a real disappointment.Subsequent to this posting, I received a call from Checkered Flag expressing their concern regarding the issues that elicited my negative comments. I believe their concern is genuine, and my experience was an anomaly and is not representative of their attention to customer support. As I've said previously, I love the car (my second Genesis), Checkered Flag's Service Center and now feel much better about Sales.
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November 2023 by Matt Kronyak
I recently had the opportunity to interact with Jordan at Checkered Flag while considering the purchase of a pre-owned vehicle. Although I ultimately didn't go through with the transaction, the experience was nothing short of professional and courteous. Jordan was attentive, transparent, and went above and beyond to provide detailed information, including photos and videos of the vehicle. He even sought out competitive shipping quotes to accommodate a long-distance purchase, which was greatly appreciated. If you're car shopping, I'd recommend reaching out to Jordan for a straightforward and customer-focused experience. Despite not making a deal this time, Checkered Flag has left a positive impression, and I wouldn't hesitate to consider them in the future.
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October 2023 by Jerry Tomlin
Audi Service department has the best customer service of any dealership in the area. Shout to Kristie for her personal attention. Don in parts knows you by name and works to ensure your part and accessories are ordered correctly.
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October 2023 by Jason Arce
AVOID AT ALL COSTS. Absolutely horrible experience. Avoid this place at all costs. They wanted to charge $7K for a repair and then offered to buy the car off of me for $7K. Just a bunch of crooks. Never shopping with checkered flag or Porsche again.UPDATE!!! Paid $1,200 for a repair and it didn’t nothing to fix the issue. They then wanted another addition $5K. What a joke. Ended up selling the car somewhere else for a lot more than they offered. Horrible experience and would never do any business with Checkered Flag again.
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October 2023 by Kevin Brown
JT was amazing. He made the car buying experience the easiest I have ever been apart of. I knew what I wanted, there was no hassle, and I was out of there and in my new car in no time. Would recommend.
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September 2023 by Jennifer Burdock
Brad Comess provided exceptional customer service and made the buying process seamless. He was very personable and made every effort to ensure we were happy with our final purchase.
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August 2023 by Meagan Krueger
The entire experience was fantastic from start to finish. Everyone on the team was friendly and made me feel as if I were already a member of the family. Kadeem is the man you want to see! He was extremely knowledgeable and passionate, and I never felt pushed or sold to. Since it was my first time purchasing a Porsche, he demonstrated the cars' true capabilities and answered all of my questions. The extra touches that the dealership put into the buying process were what drew me back to this particular dealership.
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August 2023 by Tonya McDowell
I love my Porsche Panamera from Checkered Flag! My salesman Kadeem made my buying experience a breeze and the level of customer service he provided was top notch! He explained all the amazing features and was extremely patient. He went above and beyond to the ensure I was happy with my car and experience. I was so impressed that he had the same car I was purchasing which showed his confidence in the brand and confirmed my decision to purchase.
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July 2023 by Priceless Homes
Kadeem was an amazingly informative and personable resource in purchasing our new car. We will definitely be back when the time comes to upgrade our vehicle.
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March 2023 by Hanna Jo Fournell
Salesperson (James Hayden) was very thorough, to the point, and kind. He made us feel comfortable and excited about our vehicle. Everything was explained well and they were accommodating of our time. We had a minor hiccup with paperwork after we had left, but they were quick to get it touch and fix it. The trade in and financing terms were better than I expected, there was no gimmicks or mark ups that we had encountered with other brands. It was such a great experience!I love the car we purchased, so I'm not sure when I'll get the opportunity to work with James & the Audi sales team again, but the brand and the dealer have both got a customer for life based on this experience.
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January 2023 by Sergio F.
Charged $700 for an oil change on a Macan s. 1.6 hours at $240/hr when it should only take 0.8 hours.
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November 2022 by Mahan Shahverdi
Tony and Barry helped us to purchase our new car and were very professional and helpful during the process. We had a great experince at this dealership. Highly recommended.
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November 2022 by Harold Goldberg
This is the 3rd Audi A4 that we have purchased from Checkered Flag. Unlike most dealerships, they don't have high personnel turnover. Our 1st salesman, from our 2010 purchase, Barry Cate is still there. No high pressure from any of the others involved. Esteban was patient and thorough with my wife explaining the new dashboard. It's always worth the 2-hour drive from Richmond.
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September 2022 by Tinisha White
Wonderful experience! Natalie Mckenzie was great and professional. The process was quick and went smoothly. I got exactly what I wanted. Definitely recommend shopping there for a vehicle!