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November 2023 by Jaylen Barnes
FRAUD!!! Conns will falsely advertises their products and make the customer pay for it. They are only willing to give you a $100 gift card even you spend a $1000 dollars. The manager will never call you or contact you to update you on the status of a pending of an approval needed for an exchange AND EVEN TO EXCHANGE YOU HAVE TO PAY A 25% RESTOCKING FEE!!!! The managers do not train their employees and will hang up the phone mid conversation to “tend to other customers in the store” and will ignore your phone calls as they force you to keep a product they falsely advertised and sold to a customer!!!! VERY UPSET AND CONNA IS NOT ACCOMMODATING AT ALL!!!!
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November 2023 by Claudia McDougal
Sales person was good. After purchase events events were a disaster. Was unaware of high interest rate until receiving contract that took 2 days. Dates were set for delivery and installation 2 different dates. The men delivered but couldn’t take the old one. The told me I had to disconnect the dishwasher never told this I am 75 They are coming to install the new one but won’t disconnect the old I paid separately for each service. Delivery take the old one and install. People are always calling back and never do. I was conned by CONNS. NEVER AGAIN. I WILL NEVER RECOMMEND
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November 2023 by Susan D.
Customer service from "management" is the worst. We have reported our issue to numerous different people claiming they are store managers since 2021 and the issue has not been resolved. We were just told recently that they have no record of our issue ever being reported, even though we have proof of it. Conn' definitely is an appropriate name for them since they con and lie to their customers. I cannot say if all locations are like this but definitely steer clear of the Virginia Beach one located on Virginia Beach Blvd.We had a,stove delivered on 12/31/2020. During the delivery, our counter top was damaged. We reported it to the store and were told to email pictures of the damage to portsmouth.delivery@conn…A couple weeks later, we received a call from a gentleman claiming to be from Tophat logistics and that he was taking care of our issue. He said he was going to contact conns and was going to have them take $250 off that they would cover. We have called the guy back multiple times and he has said he is processing it, which is a lie. He was extremely rude after the initial call and I just gave up getting an honest resolution from him. Unfortunately I never got his name, which he wouldn't give. He just said he was with Tophat Logistics. We tried getting help from managers at the Virginia Beach location and we were told that1) they would look into it and call back ( never received a call from them)2) we would be receiving an email from conns ( never received)3) they would look into it and to call back in a week (that manager was no longer there when we called back)
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October 2023 by Cheryl Jones
Very pleasant to get appliances from. They made us comfortable and no hassles. Thank you for great service. Samantha was great and so was all the staff.
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September 2023 by Kaitlynn Lane
The MOST unprofessional and unpleasant experience at conns on Virginia Beach blvd. Rude and shady manager and sales associate Samantha Changed the price in the middle of our purchase and took all price tags down. We our previous conns customers. Delivery date change three times unaware of the delivery fee. The cord was sold to us with a price tag on the package of 2499 and rang up as 4999 and told that they could not honor any of the prices that they were marked for.. DO NOT GO HERE. Then we had to settle for a cheaper oven due to the price change. Last week our oven caught on fire while trying to cook for a household and one small child they did not eliminate our stress only added to it.
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September 2023 by Queen Ambitious
By far the WORST experience I’ve ever had. Staff is incompetent and I can’t deal. I went to this location to purchase a washer & dryer on a Sunday 9/10I was told it would be delivered Monday only find out it couldn’t be delivered until Wednesday 9/13…. Wednesday comes its after 2 pm I called Conns to see they were still delivering only to be told my delivery couldn’t happen until 9/30. I’m livid atp. I tell them to cancel they said the would the manager supervisor or whatever calls & convince ls my husband not to cancel & they have to us by 9/16 in another color I go and re-write get everything set up only to find out that they put it in to be delivered to my mailing address not my physical address I cancelled for good completely done with these ppl
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August 2023 by Frankie Lightfoot
I have done business with Conn on several purchases the staff are always professional, courtesy and helpful. While we recently had some concerns with our past refrigerator purchases due to its age not being shared with us at the time of purchase. Hopefully that will not be the cause with the new purchase. Thanks to my sales associate, I have had a great customer services encounter and look forward to future business,
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August 2023 by LaRae Cooper
I wanted to share my wonderful experience at Conns Virginia Beach today. The staff members, Ines and Rashid, were incredibly kind and helpful. Initially, I was a bit hesitant to visit the showroom because I feared the staff would pressure me. However, my concerns were unfounded. Ines and Rashid assisted me in getting approved and Ines took me around the showroom, like a friend, to show me options that fit my budget. Rashid also helped me with product knowledge and warranty information. I am grateful for their assistance and plan to return to Conns for all my future home furnishing needs. I highly recommend the Conns staff in Virginia Beach. Thank you both so much for your exceptional service!
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August 2023 by Terrance Wells-Hall
The worst purchased a sectional on July 5th delivery for the 15th. Was out of stock come time for delivery. had another delivery for the 22nd out of stock again. was told the item would be in stock on the 28 and delivered on the 29. called today and you guessed it out of stock. Was already paid for on the 5th and was told it was in stock. terrible communication between sales and warehouses. Good luck on shopping with them if you choose to.
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July 2023 by wilbert Allen
It was good service July 14. What team in 2023
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June 2023 by RONALD PARKER
Conn's! The name says it all!! I was scammed by CONN'S! Sold me a used/defective couch. The couch I purchased had springs that had no spring left and cushions that had no cushion. I made a claim about a month after purchasing, and they sent their "guy" out to inspect it. He looked at it, looked underneath, and then said I'll send them my findings. The only thing he 100% found was the couch was in front of him and the color of it. Needless to say, they did nothing to resolve this. I also discovered some claw marks on the side near the very bottom that are not noticeable unless the couch is thoroughly inspected. I was certainly CONNED!!
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May 2023 by Allie Williams
Hands down the best experience my husband and I have had purchasing items for our new home at the VB location. Ask for Anthony C. he goes above and beyond and is so personable and wonderful!! You will not be disappointed going to Conn’s and working with him. Stop hesitating and go check out their showroom!
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May 2023 by Mary Almy
I must say thank you for the absolutely ? wonderful experience the sales person was very helpful, kind and informative, I felt like I was very well attended too he was patient with me felt like family. Again thank you for the great service
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May 2023 by Shannon Humes
I was very disappointed when I went in the first time and ended up walking out. It was due to the inexperience of the sales associate and the manager. I knew what I wanted when I went in and it still took almost 2.5 hours.A few days later another sales associate called me (Anthony) and talked me into coming back in. Another manager was there and helped me out. I ended up buying more items due to the customer service. The second experience was great.
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May 2023 by Donna L Richards
They paid attention to every detail. Very courteous, very professional, and the store was very clean. And we got a great deal. Thank you sultan