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March 2024 by Mikata Solemy
Customer service here is detestable. Rep was on her phone while I waited in line and had an attitude once she finally decided to put it down and help. Went for a med that the hospital sent over from my post op procedure. I stood in pain as this lady rudely told me the med was never sent although it was on my app and I clearly read it myself before going into the pharmacy. I will be removing them asap as my home pharmacy. Any company that allows workers such as this can't be competent with vital medications. Horribly vile individual. Do Better CVS
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February 2024 by robert s
best cvs pharmacy and amazingly kind staff thank you for always taking your time to help us
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September 2023 by Bonita Brown
Major kudos to the pharmacist, Judy, at the Princess Anne Rd. location, who very diligently tried to correct a major error made at a different CVS location. Many thanks to her!!
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August 2023 by Judy Philbrick
They were rude and extremely unhelpful. I was there picking up my moms hospice medication and it was run though her Medicare and not hospice and they tried to charge me. I asked that they rerun it and got my nurse on the phone to talk with them and she handed my phone back and told me I need to leave! I wasn’t rude and hadn’t said anything, she told me she wasn’t supposed to be on my phone and I had to leave now. I didn’t get the meds. It took the hospice insurance head honcho calling them to actually get it right. This medication had been cover the week before but then also was done twice because of them filing the wrong insurance. I went in the next day and picked it up, didn’t get an apology, just told that this would happen again and it was my insurance companies fault. She is with Optima Medicare and Hospice, not some crazy insurance. I am now switching pharmacies.
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April 2023 by Chicken N.
Pharmacy Service was rude and no compassion at all. My wife got off at work and went straight here to pick up my sons inhaler. She was standing in the line at 5:59pm and by the time she was at the counter was told that they close at 6:00pm. Ask the lady if she could just pick it up really quick and she was like "nope" So I told her to just shrug it off and don't need that energy. It was only going to take a couple minutes for the pick up. I know they close at 6pm but she was right there at the store. I know this because I was on a video call and we were looking at the time on our phone and I even glance on my Alexa screen equipment at home. Didn't want to argue about it but since we see all this negative review, we figured that all explains it. Hope the lady there and other staff have a better outlook in life.
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February 2023 by Diana Kucharczk
They have a new pharmacist now!!!! Thank goodness!! Give her time and she'll get this location back to being the pharmacy it should be.
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January 2023 by Dr. M Shelly H.
Store manager's customer service is horrible. According to the CVS website, returns can be made without a store receipt for store credit. I can only assume that the young lady/man was indeed the store manager as she/he refused to give me a name other than "the store manager" which was suspect. If following CVS policies there should not be a problem with sharing a valid name. Nonetheless my return was refused without looking at the items stating that the CVS website policies were incorrect. Just plain nasty.
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January 2023 by Google user
The worst pharmacy. Either stop taking you medication now and stash a backup month in your cabinet. Or wait a month or so for them to F it all up for you . And they will say there fully staffed but still not answer the phone. And then blame it on an invisible virus.
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December 2022 by Joey Bostwick
The worst pharmacy. Either stop taking you medication now and stash a backup month in your cabinet. Or wait a month or so for them to F it all up for you . And they will say there fully staffed but still not answer the phone. And then blame it on an invisible virus.
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December 2022 by Rebecca S.
Cvs is a place I try use occasionally and always regret my decision. CVS stands for convenience-value-and service is I recall. I find none of these words describe actual experiences in the store. tried to fill a pet prescription here and was told after answering multiple questions (answers were all on a paper in front of technician) they did not take good rx for pet prescriptions. I have used good rx at other pharmacies before so why? They claimed because of a missing mpi number ( a number which identifies the Dr writing the order). The website for good rx clearly states the drs dea number is a replacement. Cvs instead offered to use another unknown program. Cash price was over $120 when good rx was $12 for the same item!? I declined and will go to target instead. I know cvs is generally understaffed but lack of service and high prices make for a bad combination. I went home and find on the +cvs website+ a tool for cash pricing! Why couldn't the two employees who "helped" me state this simple fact and use their own tool? My final would have been under $25?
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November 2022 by Tom A.
trying to contact this store is a nightmare. Tried 3 times in one day all lasting over 40 min on hold. Finally 44 minutes later someone answered. Cannot believe they are that busy nobody can answer the phone. This has happened before with this store.
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October 2022 by Kelly Carr
Cant get an answer on the phone EVER. Its ridiculous. Nothing new. Transferring my presciptions asap.
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October 2022 by Richard P.
The predominant issue with this store is understaffing. The pharmacists are skilled, caring and professional. The pharmacy techs are as nice as they can possibly be, given their horrendous working environment. This store recently had a mass exit of employees. All for the same reason. Dismal working conditions. It's corporate greed at its worst. I'm sure CVS will use the old "bait and switch" on the next group of naive and optimistic employees they hire. I walked into the store last afternoon around 5p.m. to get my Rx's and there were 12 customers queued up ahead of me. Behind the counter I saw 1 Pharmacist and 2 Techs. Customers were being told they'd have to wait up to 2 hours before their Rx's would be filled and that no-one would be able to receive a vaccine. I was told the same last week when I came in for my SCHEDULED vaccine! "We don't have enough people working". Hopefully I won't get the flu and/or shingles while you are sorting out your staffing crisis. But what about the customers who were simply picking up their meds? How long did they wait? It's 8 a.m. the next day and I still haven't been texted from CVS that my Rx's are filled and ready to be picked up. Please don't recommend calling the pharmacy to check on my Rx's. I've been on hold for over 20 minutes in the past. Not interested in going down that worm hole again. I'm out of patience with CVS. Harris Teeter has been awesome the few times I've gotten Rx's from their pharmacy. Plus they have fuel points! Easy choice. Shame on CVS.
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October 2022 by Kelly Shannon
Cant get an answer on the phone EVER. Its ridiculous. Nothing new. Transferring my presciptions asap.
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October 2022 by Zack L.
Absolutely terrible customer service! Obviously they were closed but I made it barely after 6 and asked if they were closed and if they could help me they said no. I walked away and out of sight and I could hear they making ver rude comments about me because I asked if they were closed "I really hate people like that" "No sh*t we're closed our gates are down* And then just kept making fun of me saying "are we closer, are we closed?" To each other in a snotty way.