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April 2025 by Courtney Leonard
The customer service is horrible. You can’t get through to a pharmacist when you call, and they don’t return voicemails. The only way to get through to someone is to press 2 for the doctor’s line, and they give you an attitude about it. The customer service used to be amazing. I don’t know what happened.
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April 2025 by Joseph L
Was not open today. Went at 650, waited until 709. No one answered the phone either
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April 2025 by Shanel Washington
My experience has been phenomenal at this location! The drive thru not that long of a wait, they are very helpful inside and very clean. Out of my 6 yrs of coming I've never experienced what most are talking about in the reviews, Thank God. Even when my insurance didn't cover much on my medication the. Cashier helped me get a big discount.. Thank you guys for all you do!
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April 2025 by Robin Schmidt
Worst Pharmacy around
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April 2025 by Anthony Zepeda
I walked around the store and notice how filthy it was I also popped into the bathroom and found doody on the bowl
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February 2025 by James Pereira
I have experienced the worst service ever at this location. They continually use their in-store discount card without my authorization, which has caused my insurance to stop covering my medication. My insurance mistakenly thinks I have another insurance plan, resulting in my coverage being denied. I am really frustrated with how this happens every time I go through the drive-thru. I only provide my name for pickup, not a phone number. The staff is unhelpful and continually blames me without offering any solutions—other than advising me to call Tricare, even though it’s CVS that is creating the issue. I think it’s time to find a new pharmacy.
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January 2025 by betsy via
Nice store, helpful staff.
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December 2024 by DMC Osiris
Popped in at 1:30 P.M. before scooping my kid hoping to get my prescription that was ready. Entire pharmacy is shut down for lunch for an hour. I'm sure this is company policy, but as this doesn't align with my schedule I will be switching to the numerous other options one of which literally across the street.
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October 2024 by Angela Bartelt
Excellent customer service! Great deal on all products I purchased!
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June 2024 by Run-A-Way Bill
CVS Team of Pam & Anita were exceptional.
The PASSPORT screen they had to work with was poor, but they gave the time, effort and professionalism to work around the faulty CVS equipment - kept adding a shadow to my picture due to curvature of the backdrop screen.
I am hoping Anita & Pam will always be on the shift whenever I return. "Team Anita Pam" not only professionally assisted me they both added smiles to my day - they gave me "More Smiles Than I Came In With!"
"Run-A-Way Bill" was here!
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May 2024 by timna jones
I was really impressed by the cashier today on the shop side. He was kind and professional but what impressed me most, is that he knew exactly what I needed to do on the screen and directed me in what to do next as I stood there. “You’re going to want to push this button” “Now it’s asking you if you’d like ___.” I had two separate orders and on the second order, he asked me if I’d like to use the coupon I had just received from my first order that I had shoved into my bag. I never would have thought to do that and I promise you I’ve done multiple orders at CVS before and the cashier never asked me that. It was so helpful and saved me money. His name was Mike. I wonder if he is the owner of that CVS. He just didn’t seem like your average employee. If he’s not the owner, he deserves a raise!
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May 2024 by Azariah Hollister
IT IS SUPPOSED TO OPEN AT 7am! It is 7:16 and the doors are locked standing out in the cold smh. I would understand if it was a couple of minutes but 16 is just downright disrespectful ??♀️
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April 2024 by Frances Buckley
This pharmacy is not close to my house, but I go to this pharmacy because of the incredible customer service I have received lately! I just went through the drive-through at rush-hour with three cars in front of me and it took less than five minutes. I am just so impressed. I also called earlier and was barely on hold. You guys are doing something right for sure!
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March 2024 by Rock R.
Two things wrong with this location; 1: Was supposed to open at 7am... I arrived at 8 am, door wide open. Went in, not a soul to be found. Called out for assistance, no answer. Even went to the storage room and shouted out for help, and no one. I thought something bad had happened to the associates, so I called the police to come check it out. The employees, leaving to store wide open, hiding out in the back office. They had the nerve to be mad at ME for calling the police... 2: They sell products that, when they pitch it to you, 'oh they have a coupon for this item... when I go to buy another one and use the coupon that was included in the item's package, I was told the coupon was expired. WTF would you sell an item with the pitch that it has a coupon... THAT IS EXPIRED? The associates don't know anything about the products they sell. I was a life long customer of CVS... not any longer. Not with level of 'service...' if you can call it that.
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September 2023 by Jim L
Absolutely the worst Service of any Company In Va. Beach.They will not answer their phone in the Pharmacy. Wish I could give them No Stars!
