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October 2023 by ELTD Management
I have been taking my cars to DIA for over 10 years, a few times I have gone to other shops becasue they were closer or more convenient but I always regret it. Jarrett and his guys have always gone above and beyond for me and everyone I have ever referred to them. They have completed tons of small to medium jobs for me at fair prices, all the way up to basically a full drivetrain replacement on a warranty claim for me.Services: Transmission
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September 2023 by M A
Outstanding and professional customer service with quality service and affordable prices. Don't hesitate to patronize this shop. You will be well taken care of. ?
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August 2023 by rosemary curtis
Worst customer service ever. Condescending front desk man. They had my car 3 weeks and all I was left with is a bill, vague diagnosis and a greasy paper mat. Should have trusted my gut with initial phone call. Never again. Update: took car to an electrical car repair and they are fixing the problem. Diagnosis from DIA was totally bogus.
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June 2023 by Brandon Minter
So far so good!I’m new to town and went to about 3 other places that friends and family recommended. Some too busy, some too sketch, some too expensive. Called about half a dozen more until landing on DIA. All the other places did this, but not that. And none of them could take me on asap. DIA could literally “Do It All” and got me in that day, parts the next morning, and truck was back after lunch. Only thing they couldn’t do was inspection because they’re in translation right now. But got it all fixed up and passed inspection somewhere else. Will definitely be headed back.Service: Electrical repair
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June 2023 by Hollie Jackman
Consistently great service over the 4 years our family has known them. Honest and effecient!
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May 2023 by Dink J.
Teen son needed to find a new place to have his "older than him" car maintained after previous garage was under new management and started the "up sale" with every check in. I'd had DIA do a quick service and inspection with my car and was impressed with their effectiveness and speed so recommended he try them. Since I pay for the repairs I still get to leave the reviews. :)So fast and efficient. Rear brakes replaced and price was better than expected. They worked with him around all his extracurricular activities. Explained what needed to be fixed and why. He was happy with the service and I was happy with the value. They are the new local place to take our cars. We will be back.
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April 2023 by Clarke Miller
Jarrett and his team are the best in the business. Very good service, and even better communication. Can’t say enough good about DIA. They will always have my businessServices: Vehicle Inspection
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February 2023 by B Witcraft
I have been going to DIA for 8 years now. I wouldn’t take my vehicle to any other shop in Virginia Beach due to DIAs reliability and knowledge. I had to have my engine replaced and they did a fantastic job. I’ve had my power steering go out and they had me back on the road within 72 hours which was immaculate due to the amount of work that had to be done. Every aspect about this place is amazing. From the professionalism, to the work, to the knowledge is absolutely outstanding. Jarret is a real life saver when it comes to information. It’s hard to find a place nowadays that you can rely on without getting ripped off or having to return with the same issue. This place has my business till the day I move from here. As for the bad reviews on here, I can tell who is at fault and it isn’t the business. Keep up the amazing work DIA. See you again soon.Services: Auto tire replacement
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May 2022 by Jessica G.
Great place to get work done or an inspection, they were able to fit my husband in and get his car inspected as well as his oil changed in a timely manor. Thanks again!
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April 2022 by Mark Bennett
I have had a difficult time finding a place that is able to inspect my vehicle. After calling a local service center for the vehicle manufacturer, they referred me to DIA. I dropped the car off at 8:00AM and the inspection was complete at 9:19AM. Cool people, easy process. I'll be back for my inspections from here forward.
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March 2022 by Christopher Pine
Really liked them, decent price, great service and a friendly owner. Went there for Land Cruiser specific knowledge and they had it.
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January 2022 by jan marc “KingMarco” bautista
Came for inspection. All the shops around has a day or more lead time but here it was done in less than 2 hours. Really nice, friendly people and nice lounge to wait in. Will come back for future maintenance and inspection.
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September 2021 by Karla Rodgers
I called on Monday to ask if they could do an inspection on my company (extended) van. Because that van is used 5 days a week, I had to make special accommodations to have it available for an inspection. The woman I talked to said to drop it off on Friday and they would get it taken care of. We brought it on Friday morning and the man behind the desk just kept repeating the same line that "every company is required to do inspections first come first served" and that it was entirely possible they wouldn't even get to it today because a someone ahead of me in line might need further work in order to pass the inspection. First of all, I don't believe he can speak to the business practices of every business who does inspections. Secondly, either he needs to be retrained or the woman I spoke to on Monday needs to be retrained. Thirdly, if a car needs further work, they should deal with that separately not require everyone else in line to wait while the work is completed. Surely, that is a separate crew. If I had been told any/all of this on Monday, I would not have wasted my time rescheduling my crew to accommodate such stupidity. That guy needs some serious customer service training!
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August 2021 by Charles S.
Today was my first repair at DIA Automotive and I must say I'm VERY excited to have finally tried the place. I've been going to a GM dealership very nearby for quite a few years and finally realized how crooked and poor their service had become. DIA replaced a power window motor & regulator for me and it's perfect! No standing waiting for an hour just to get my keys back after paying, no 3 day stays because they're taking in far more business than they can handle. Just an extremely fair price and very easy to deal with. I think I'll no longer dread having to get something fixed from now on.
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July 2021 by David creque
Great shop!! Highly recommended
