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November 2023 by nichita jamwale
We cannot express enough how grateful we are for the outstanding service we received from Kim at Diamonds Direct. She went above and beyond to accommodate our tight schedule and numerous design changes during the creation of our wedding ring.Thank you Kim for making our wedding ring journey an unforgettable one and we also appreciate Elizabeth for helping us with engraving on the ring.
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October 2023 by Katie Bradley
Trish was absolutely thoughtful, thorough, and terrific. She took her time to educate us, understand what I was looking for, make suggestions, showed enthusiasm when I finally found my perfect ring. She even followed up and helped expedite delivery so I could have my ring for a trip. I couldn’t be happier with my ring or her service. I will be going to Trish for all my future needs.
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October 2023 by Monica Russell
Had a wonderful experience today. Kim was fantastic! She made both my husband and myself very comfortable and happy. She was so friendly and not pushy at all. Very knowledgeable. I would recommend her if you are needing help. Thank you Kim for a wonderful day! We will definitely be back!
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August 2023 by Kyle Martin
Came in to buy several pairs of earrings for my Wife's birthday and our Anniversary. Tricia helped me find exactly the look I knew my Wife would love. She was very knowledgeable and took her time to show me all of my options based on the styles I was looking for.I went one time to a mall jewelry store and never again will I make that mistake. I come to Diamonds Direct for all of my jewelry purchases. Every associate I've ever encountered here is professional, knowledgeable, take the time to answer any questions and work with you to find exactly what fits your needs.
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August 2023 by Jean A. Camper
I was visiting from out of state and my daughter had to have her earrings she purchased looked at. She has always talked highly about this company and her Diamond Expert, Tricia Ramsbottom .We were greeted upon entering the store by everyone and my daughter asked for Tricia. I was introduced to Tricia and she took care of my daughters needs and showed me some pieces of jewellery that caught my interest. I had the best experience ever for the first time during our encounter. Not only is Tricia knowledgeable about jewellery, she is not pushy or just trying to make a sale. I like the fact she didn’t rush me and gave me her honest opinion about the pieces of jewellery I looked at, I now understand why my daughter uses Tricia as her consultant and talked highly of her.I have been searching for years for the perfect sapphire birthstone I’d love and low and behold Diamonds Direct had it. This by far was the best experience I have had at any jewellery store and I wish I could bottle up your store and Tricia and put you all in Louisville, KY. Just because I’m in another state I will utilise Tricia and her opinion when I decide to order online and definitely next year when I visit again.
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August 2023 by Victoria Bakkeby
Kimberly was amazing and made the process shopping for our rings so seem less. She first helped my fiancé design my one of a kind engagement ring which I am obsessed with then helped us find the perfect wedding bands that complimented our personalities so well. We are beyond pleased with our experience with Diamonds Direct and Kimberly at the Virginia Beach location! We will be back for sure!
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August 2023 by Hannah Pence
My fiancé and I were helped by Tricia a few weeks ago. She was very helpful and friendly while we picked out my dream engagement ring. She went above and beyond to make sure we were happy with what we got and had the ring in time for a family vacation. I would highly recommend this location and request Tricia if you can!
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August 2023 by Kimberli H
My fiancé bought my ring here! Stephanie was our salesperson and she was wonderful and patient with us, she also kept us posted when it shipped and came in. I'm absolutely in love with my engagement ?it is set in rose gold and so beautiful. Thank you Stephaine ❤️?
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June 2023 by brittany morris
They were so nice and friendly! I came into their beautiful establishment, to size my ring! And they did a beautiful job!! Went from a size 6 to a 9! Thank you this was the before picture need to take an after picture! But they did clean up the ring and make it sparkle like brand new sparkle!
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June 2023 by Art Culley
Excellent experience! Great selection of wedding bands and above-all customer service. Tricia was exceptional. Her product knowledge was superb. She was friendly, courteous and thorough. Through the order and receipt process she kept us informed of our purchase the entire time. Delivery was as promised. Couldn’t have been happier!
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June 2023 by Emma McClure
I recently decided I needed to jazz up my wedding set so I headed back to Diamonds Direct. I started by working with Stephanie who was very helpful. I also worked with Lonnie and he was great as well. They had a great selection of what I was looking for and once I had the ring I wanted picked out and the correct size figured out the purchase was quick and efficient. They had my rings sized way faster than expected which was very exciting. 10/10 would recommend.
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June 2023 by LaDonna Monet
I enjoyed my experience at Diamonds Direct and with Tricia. Tricia helped me choose my wedding bands and we chatted about our family and wedding things. I felt like I known her more than just the half hour we spent choosing my rings. Her service was great. She gets a 10 out of 10, highly recommend.
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May 2023 by Laura Killeen
We went into Diamonds Direct in search of a gift for my doctorate degree graduation. I wasn’t really sure what I wanted and Tricia spent so much time with us as I tried to decide. I ended up with an absolutely stunning pair of diamond stud earrings. I think I tried on every pair in the case! Tricia helped me understand the diamond quality of each pair so that I could make an informed decision. It was a big purchase and I wanted to feel comfortable with the investment. She was very knowledgeable and patient.Tricia really is a diamond expert! I never felt pressured to spend more than our budget and I feel like I got the best quality and value possible. She really worked with us to make sure I got the pair I wanted. It really felt like a memorable occasion. I left so happy! I joke my husband that now I have my own personal jeweler and I have to go back and see her! Hmmm what’s next?!?I would never shop anywhere else. I am a customer forever! ?
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April 2023 by Zachery Becker
I came to Diamonds Direct looking for an engagement ring back in the fall of 2021. I came in with no intention of making a purchase, but I knew my price range. I had done lots of research and I wanted to get more than just a pretty ring. The quality of the stone mattered and the assurance of that quality was important. I had spent weeks looking at rings from other jewelry stores and nothing ever really stood out to me. When I walked in to Diamonds Direct, I met with Lonnie Phillips. I explained to him my situation and what exactly I was looking for. Lonnie started off by walking me through how to find a good balance of the qualities of diamonds. I had done plenty of research on the four C’s of diamonds, but Lonnie helped show me, based on my budget, where a good balance would be. All while still leaving room in the budget for an amazing setting. One of my favorite things about Diamonds Direct is that they are not selling you what’s in the case. Your ring is built from scratch. They build it around the stone that you pick and how you want the ring to look. Needless to say, I was extremely happy with Lonnie’s service. We were able to put together the perfect ring with an absolutely stunning diamond. My fiancée and I have now been engaged for a little over a year. We just came back to Diamonds Direct this past February and Lonnie helped us pick out our wedding bands which also turned out amazing and we are so excited to be putting them on this May. Lonnie has definitely created a loyal customer out of myself and my soon-to-be wife. We won’t be jewelry shopping anywhere else from now on!
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April 2023 by Katy Washburn
Went in hoping to get a custom wedding band and got the opportunity to work with Tricia. She was great and communicated with me throughout the entire process. She helped me create the perfect compliment to my engagement ring and got me exactly what I asked for! She is wonderful to work with and will walk you through every step of the process. Grateful for her help!
