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December 2023 by William Mitchell
Wonderful flowers and fruit for wife’s anniversary!!!Nicole was amazing, with great customer service!
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December 2023 by Kay Singh
We were early around 8am at the store and wanted a Birthday cake in urgent. There was only one associate and she was so kind to let us in and help with preparing our arrangements within 10 mins. Really appreciate her for everything she did to make our experience great and plan work. Thank You!
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October 2023 by jes jones
I live in another state, and after this experience I'll be researchng privately owned franchises from now on. This is a terrible location I wish I would have read these reviews first. I ordered a birthday package for my father and have yet to receive a call or email about the status of my order which I initiated 2 days ago. I don't understand the level of difficulty it takes to deliver this to a person who lives literally a stones throw from this place, or even answer the phone or return a call. As for the email asking for reviews like my order arrived I wish I could give them a 0 star and report them to the BBB. I'd advise other unhappy customers to do do the same.
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October 2023 by Craig Mahnke
I would give 0 stars if I could. I was told my daughter-in-law's birthday arrangement was not getting delivered because of a "medical emergency" and they called at the end of the day to tell me that. I thought ok that's a good excuse until I read all the negative reviews that say the same thing. Well the next day comes and at 5 o'clock still nothing. No communication, what so ever. They do not answer the phone so you don't know what's going on. Would not recommend.
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October 2023 by rob m
my wife ordered an arrangement for my daughters bday. it showed up a day late. the gentleman delivered a day late and said "we had a family emergency" we didnt receive any notice from them or an apology.
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October 2023 by Maria Slocum
The absolute worst place to order from. They have zero communication never pick up the phone or call back. I did same day delivery paid extra and it was never delivered and nobody called
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October 2023 by Stina Orchard
Order was never delivered to recipient. I tried to contact the company via their online form and it is malfunctioning...I could not submit my message. I sent a message via Facebook on Messenger and am waiting for it to be read.
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September 2023 by Beth O'Kane
If I could give this store 0 stars I would. I placed an order on the 24th for delivery on the. 25th. It is now the 27th and they have yet to deliver or even assemble my order. I have left many messages and tried to speak with someone but I cannot get any responses. DO NOT USE THIS STORE! There is no customer service at all.
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May 2023 by Vincent Mattei
I placed this order and paid for Mother's Day Delivery for my mother and my sister (this is her first Mother's Day). I received a call from the servicing location in Virginia Beach telling me that they no longer have any delivery drivers and are unable to deliver my order today, and asked me what future day they would like to deliver my MOTHER'S DAY order.I paid for Mother's Day Delivery and did not receive Mother's Day delivery. I would like you, and the rest of corporate to know that you have ABSOLUTELY RUINED my Mother's Day surprise to both my mother who it's her first Mother's Day as a Grandma, and my sister, who it's her first Mother's Day as a mother. It is COMPLETELY UNACCEPTABLE for you to be pushing Mother's Day orders so much, just to disappoint and ruin so many other families' Mother's Day.This is an embarrassment to your business, and I invite you to send this review to your corporate team, Tariq Farid and Farrukh Farid, your Franchise Development Consultant Don Schmidt, and your Executive Vice President of Marketing and Operations Scott Wakeman. It's honestly shocking to see one of your franchises handle themselves like this. Your franchise owner Cheryl Baugher should be ashamed.
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May 2023 by Steve M.
Had a special circumstance with the timing of my delivery. Called the store and the very helpful person promised to ensure my delivery was received in time. It was delivered even earlier than expected! Big thank you to the store!
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January 2023 by Julie Haas
Placed a order for my daughter's birthday and was routed to this location. Halfway through the day I received a voicemail saying her order could not be delivered because they didn't have enough drivers.I called six times, finally left a message asking to be called back....nothing.My order was delivered but it didn't look very nice. A complete waste of $130
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January 2023 by BMW
I had a great experience with this location. Ordered my edible arrangement through the app a few days in advance and my pickup date had to be changed. Called and it was promptly answered and was able to change the pickup date no problem. When I arrived to the store, my order was ready to go and I was in and out!Great experience!!
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December 2022 by Eugene
Placed an order 2 weeks in advance and never got a confirmation. Every time I called they never picked up. Eventually corporate found my order and confirmed it. On the day my order was supposed to be delivered they cancelled it. DO NOT ORDER FROM HERE!
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December 2022 by Brandy Williams
I had a great experience with this location. Ordered my edible arrangement through the app a few days in advance and my pickup date had to be changed. Called and it was promptly answered and was able to change the pickup date no problem. When I arrived to the store, my order was ready to go and I was in and out!Great experience!!
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October 2022 by Emily Ferry
We called to inquire on placing an order for Friday morning, on a Monday afternoon (of the same week). The lady working told us that "Im the only one here all week" and that the order would be too much for her. I understand staffing issues etc. but clearly she wasn't willing to put in extra effort to meet client orders or even make sales. Excellent sales deterrent if you ask me as I was looking to place was going to be at least 100 dollars, if not more. Disappointed to say the least as I order often.
