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March 2024 by NatalieDirect
Took over a month to get a bumper fix. They put on a scratched bumper on and I told them right away in the parking lot. They said they would get on the phone and order a new one right away then call me once it's ready. That was months ago. I guess yall were hoping I would forget and live with a scratch on a brand new bumper.
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March 2024 by Justine Peña
I had a wonderful experience and Josh was fantastic as well as the person that worked the reception area. It was a smooth experience from beginning to end with frequent communication and updates, and most important was the excellent body work! thank you Josh! I also like how perfectly they matched the tricolor pearl paint on my bumper too!
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February 2024 by Maria
Highly recommend this shop! Both ladies whom I spoke to (front desk and estimator/inspector) were very friendly and helpful. They fixed my car beautifully (went above and beyond) in one week and even cleaned the outside/inside of my car before I picked up. 10/10!
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November 2023 by Alexander Monroe
I have just used Classic Collision. I am very favorably impressed with the skill, follow up and concern of staff. My wife and stepdaughter were rear ended in a collision. The repair work will be done by Monday or Tuesday next.
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November 2023 by Jim Lee
Worst experience ever, especially regarding communication. I had to call them several times to get an update, and they didn't even call me back. The repair got delayed so many times, and the manager did not want to work with me. They gave me an empty tank car, completely empty, so I had to ask them to fill it up. I'm just wondering if they even check anything before they let the car go. After the repair was completed, my hood was still uneven, and there was a big gap on the side that was damaged in the accident. I would never come back to them nor recommend them to my friends.Services: Painting
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November 2023 by Alex
About 4 months ago my car was rear ended and I chose Elite Autobody VA Beach for the repair. Rear bumper and trunk lid. It took about 5 weeks to nearly complete the job they had told me they were waiting on a part to finish the job and returned my car to me. I foolishly paid then instead of when the job was completed. I have no once been called by them since, every other week I have to call them up and ask if the part has come in to finish repairing my car. Every time they have to "check on it" and not call me back, ever. Currently their phone system is down and they can no longer be called so this is my last resort to try and get my car fixed.Edit: 1 week since posting my review they still have not contacted me. I contacted them and they said they would call me back immediate, hung up, never called.Service: Body & Trim
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September 2023 by Samantha Harrison
Super helpful, honest staff.
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August 2023 by James Freeman
Very helpful and caring
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August 2023 by Shannon Browning
They did a great job on my car and made the whole process incredibly easy and seamless. Dylan and Lisa were both incredibly kind and helpful!
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August 2023 by Jay 1131
Quick service and very helpful. They got me a detailed quote in a timely manner. They also helped me get a rental when enterprise wouldn't pick up the phone.
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July 2023 by Sondra Polach
Lisa G was incredible to work with! She made the process easy for me and kept me informed every step of the way. Very grateful to have my car back in it's original condition. Thank you so much!
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July 2023 by Mike B
Amazing experience! I had to take my car in after an accident and Lisa took care of everything for me! She kept me updated with everything going on with my car and She was lovely to work with and made sure she addressed all of my concerns with amazing customer service! I highly recommend this shop.Services: Tires
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July 2023 by N Smith
Geico sent me. They lack integrity.They tried to give me my car back even though my bumper wasnt fixed. When I mentioned it, the girl said," Keep the rental and we'll let Geico know we need to get you an OEM bumper, then it will fit. I dont know why they didn't do that in the first place. Instead, they tried to get over. They didnt expect me to look at the repairs before driving off in my car.A little over a week after Elite keeping my car, after having it for 3 weeks, I sent a text, to the number the text me from; asking for an update. NO RESPONE. Two weeks after getting my car back, I take it to be cleaned and vacuumed because I smelled a mildew type smell, and I couldn't figure out where it was coming from. So, while vacuuming I noticed my rear seat, under the seat covers are soaked. the entire floor is also soaked all the way up under driver and passenger seat is soaking wet. I'm like how could this happen when my car was in a garage being fixed. Clearly they left my car out with windows down.Hey mistakes happen, but tell me so I can figure out a way to dry out my car and at least remove the wet car seat covers to prevent odor. That's so unprofessional and they clearly didn't have any integrity from the beginning, when they called me to come get my car the 1st time with a bumper that wasnt fixed and not even attached on both sides of the car. I will refuse to use them in the future, no matter what Geico says.
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May 2023 by Meghan Irby
100% will recommend anyone who will listen! I was in a fender bender and the other person’s insurance sent me to Elite, it’s tucked away on a back street but SO close to me- LJ was friendly and walked me through the steps & Taylor called me with updates- my truck was even ready before they guesstimated! i hope to never need them again, but if i do, i will go straight to Elite.
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April 2023 by Rachel Shockley
Elite Auto was wonderful to work with. I was involved in an accident at a four way stop and had a lot of damage to my car. I was pleasantly surprised with the communication and service provided. My car was only in the shop about a week and I was texted updates on the progress. Would highly recommend.Services: Welding
