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February 2024 by Giuseppe Fragale
It's the first time I've rented a car from the enterprise, I had a great time thanks to the help of Dave, a truly kind and patient employee.highly recommended
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February 2024 by Alexis Desaubies
Friendly and helpful staff! I really appreciated them picking me up and dropping me off at H&T collision and finding a nice brand new SUV to drive for a month while mine was in the shop
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January 2024 by James
Fantastic service. Very professional. The whole team was great. The car was a free upgrade, without requesting it. Dave did a great job. Very fair price.
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December 2023 by R J
I have to say if you want great customer service this is the place to come. The manger Salma is amazing, and I am not just saying this because she helped me out after another location failed me.( the witchduck location the manger there is terrible, she won't even acknowledge you) I had to wait while my car was getting ready and I witnessed a customer come in and they reserved the car at a different location, Salma let them know that she could assist them at this location to make things easier for them. She is pleasant and easy to talk to and will try to assist you the best she can. I really did appreciate her time and positive attitude. If you are looking to get great customer service this is were you want to come. If I could I would give this location ten stars. Thank you Salma for saving my trip!
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November 2023 by Michael Pastore
this was a insurance rental (I got hit on a motorcycle and needed a vehicle while mine was being repaired). it took a few minutes to get everything straight but, the experience was good. The guys at the rental office off of general booth in Va Beach were fantastic. They let me know when the insurance company was falling behind on renewing the rental and, made the process very easy. Thank you!!!
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October 2023 by Davida Futch
Terence had excellent customer service and the vehicle was in fantastic condition. I am extremely satisfied with the service and will continue to rent all vehicles from enterprise.
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October 2023 by Yezzie
This place is kind of tucked away on general booth. Near the “big lots.” But it’s amazing! Great staff. Always helpful. I didn’t know what I was going to do after a car accident I was in. They eased my mind, with great care. I highly recommend this location!
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September 2023 by S Flowers
Everyone was super helpful and kind. Great vehicle selection and fantastic service! Thank you!
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September 2023 by Akeem Alebiosu
They let me reserve a car on the app and when i got there they said they were out of vehicles. Terrible communication
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July 2023 by Pier-Yves Caisse
I made a reservation for a car by internet and the car was not avalable when I arrived. They only want to rent me a mini-van at full price !!Last time with Enterprise for me
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July 2023 by Alison M
This is a small location in a strip mall and they don't have a ton of space for cars so the inventory is limited.I had an accident and needed a rental arranged through my insurance company, Progressive, I requested this location bc it was 10 minutes from my home and I could easily get there for pick-up and return.Staff were efficient and got the job done and the rental was clean and nice - it was an upgrade - perhaps only due to the inventory issues mentioned by others but it worked in my favor as I was given a nice convertible for the week.Return was easy and breezy. I have no issues to report here.
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April 2023 by Jamie R.
Can't get a vehicle for 2weeks have had 13 reservations cancelled on me. Haven't gotten any response from any higher ups to resolve the situation. Horrible customer service no solution escalation dept is a joke they can't resolve anything either, need to have a better website inaccurate results from branch to branch and which in return makes the company look like a joke. There uniforms need to be clown outfits that just apologize like it solved the situation. If you use them good luck. By the time we get a rental our vehicle will be getting out of the repair shop.
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March 2023 by Alex G.
Alexis is the freaking best!! The customer service she gave me was amazing and helpful! She made sure everything for my reservation was set up and that there would be no problems!
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March 2023 by Terry S.
Worst Rental Experience, had to come back up to the rental office 3x just for them to not have the correct vehicle with me. Staff was very dissatisfying. The branch managers Terence Ricks, James Tidwell also no help they knew what I needed and still gave me the run around. Do not go to this location.
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February 2023 by Terry Smith
Worst Rental Experience, had to come back up to the rental office 3x just for them to not have the correct vehicle with me. Staff was very dissatisfying. The branch managers Terence Ricks, James Tidwell also no help they new what I needed and still gave me the run around. Do not go to this location
