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October 2024 by Rhonda Braithwaite
I can not thank Chris and Andy for fixing the electrical issue with my car. While looking for a particular problem, Andy found another issue and fixed that also. After dealing with different repair shops trying to get money, I am glad to have found this repair shop. I recommend anyone to go here for their car issues. Thank you again for fixing my car
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September 2024 by Timur Galiullin
Avoid at any cost, rude and unprofessional
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September 2024 by Brittney Boyd
Update-
After this review and a few others the owner contacted me, he expressed he didn’t know my problems with inconvenience and customer service were so bad. He offered to reimburse me for all the coolant I purchased which was over $200
I initially took my car in due to a coolant leak, which required me to top off the coolant every three days. The mechanic identified corrosion on the supply line as the cause and quoted $792 for the repair, which I agreed to. After three days without contact, I called and learned they were waiting for me to bring the car in. I dropped it off on Tuesday, expecting a three-hour repair, but by Wednesday, I was told they had ordered the wrong part, and my car was disassembled, so it couldn’t be returned to me.
On Friday, I urgently needed my car and was told it would be done that day. At closing time, I called again and was told it was still being tested. When I arrived to pay for repairs while my husband was available, it was finally ready. However, two days later, the same coolant issue occurred. I contacted them on Monday, and they "burped" the system, but the problem persisted. After multiple returns, they claimed to have pressure tested it thoroughly, finding no leak, yet the issue continued.
Frustrated, I asked for a refund but was denied due to using American First Finance. Keegan said they would find and fix the problem at no extra cost but needed to keep the car overnight. I asked that the shop owner contact me. The next day, after no communication, I called and was rudely informed by Darron that a new issue had been found, requiring another $750. Despite my objections, I had no choice but to proceed. I also received no calls from the owner. Meanwhile, I continued spending $20 daily on coolant due to their excessive pressure testing ($240 in total).
I took my car there on Friday, which was the soonest they could repair it, even though my part arrived on Tuesday. Keegan and Darron guaranteed that my car would be completed that day. I dropped it off at 8:24 a.m. The repair was a three-hour job. I called 7.5 hours later so that I could come and pick it up. I was told by Keegan that they were wrapping up, and I was put on hold. When the line returned, it was Darron telling me my car would not be done today. I asked why and was told they broke a bolt in my vehicle and needed a special wrench that was at Darron’s house. Understandably frustrated, I told them they needed to get me a loaner or something, and Darron said he’s not authorized to do any of that, and his supervisor wasn’t there. I told him he needed to call his supervisor because they had inconvenienced and taken advantage of me enough. Darron very rudely said that people like me were unbearable to deal with, and I informed him that his customer service was piss poor. He said, "That’s it, you’re not getting your car until Monday," and then hung up on me.
I will be telling my story to the state of VA, BBB, and ASE. I don’t know what "people like me" means, but I’m a Black, college-educated business owner.
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August 2024 by Rani P
This company is excellent. They're very friendly and they provide very good service with good pricing. I choose them for all my car's needs.
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July 2024 by A B
This place is a ripoff, they have no clue what they are doing. Dropped off a Chevy Tahoe for wiring harness issue, they called me saying that it’s actually the rear shocks and they need to be replaced. 1200 dollars later and the truck still has the same code and symptoms. STAY AWAY AND SAFE YOUR MONEY
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July 2024 by Jeff C.
What a ripoff! I dropped off my car and told them to replace one of the electric lock actuators because the power lock on that door wasn't working. I knew what needed to be replaced because another door had the same problem previously.
When I went to pick the car up, they charged me for a diagnostic fee in addition to the cost of the repair. And their cost for the repair was $200 more than what the local dealer charges for the exact same repair.
I've never had to pay for a diagnostic fee when I've had the repair done at a shop, plus I had told them exactly what I wanted replaced. I didn't need or want a diagnosis. And then when I go to pay the bill, the charge is way higher than a dealer charges. But they have your car and hold you hostage unless you pay the bill.
Also, I had originally called on a Monday to ask when I should bring the car in to get the actuator replaced, and they told me to bring it in on that Thursday, which I did right as they opened that morning. Later in the day, I hadn't heard from them at all, so I called close to their closing time. They hadn't even started on the car yet! And no one had bothered to call me to let me know. They didn't finish the repair until end of day on Friday.
I'll never go back to this ripoff joint again!
In response to owner's post, my car was there in August 2023, Toyota Camry.
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June 2024 by Adriana Olds
I absolutely recommend this shop to anyone with car trouble. They are thorough, honest, and dependable! Staff is friendly, knowledgeable, and always willing to help! I don't go anywhere else for my car troubles or inspections!
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June 2024 by Serhiy Dubenko
Great alternative to a Tesla Service. Needed to get new BCM installed and programmed. This shop was able to take on the task and accomplished it successfully! Strongly recommend for Tesla owners!
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June 2024 by Cristina White
AC was not working in my van. The turnaround time from drop off > diagnosis > repairs complete was very quick. Everyone we interacted with was professional and very nice! Repair costs were reasonable for the work that was done.
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May 2024 by Quendale Ward
I called Express Auto Electric to find out if they could check my car that shut down after hitting the wireless starter box and wasn’t able to put my keys in on time. They also told me to bring my car in and they accept the Endurance car warranty. Will let you know how satisfied I am after they fix my car. So far, thank you Express Auto Electric.
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April 2024 by Amy Meverden
Negative Experience: Express Auto Electric! The map lights were out on my used Honda Accord, and my alarm was going off at odd hours, so I scheduled a consultation at Express Auto Electric. At first, they said it was an easy repair, and recommended replacing the dome light switch and hood latch. This consultation alone without repairs totaled $156.12. They sent me home, claimed they had detached the hood switch, but did not and the alarm went off at 1:30am.
I kept calling back to see if the parts were in and got different stories. I dropped my car off for the repair, left it all day, and around 4:30pm they said it wasn’t that issue: I needed a new multiplex, which can cost $440-$1,000. At this point, why wasn’t this determined when I paid them $156.12? The front desk hummed and hawed without a true reply. They said they found a refurbished part for $440 and would not charge me labor, given the hassle. I kept calling to see when the part came in and could schedule the repair.
Several weeks later, I bring the car in, they take the full day to install the part, they say the total is $1,060.02! I replied that they told me they were not charging me labor, only $440 for the part, so the associate takes off only $70.25, saying there was a $500 programming fee! I was appalled—why wasn’t this fee ever mentioned?!
My regular mechanic, Shawn and his team at Knight’s Service Center NEVER do things like this! The price they say is what you pay. Unfortunately, they do not do electric repairs, so I was left to find a shop that does and had the misfortune of landing on this terrible, unskilled, unethical mechanic. Learn from my experience and never go to this mechanic EVER!
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February 2024 by corey neal
Darren and the crew are the best at troubleshooting at a fair price
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January 2024 by lourenne ovalle
Great service and very friendly. I needed an emergency service and they were happy to help.
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January 2024 by Nathan Moore
These guys were top notch in solving a complicated electrical issue and called me to authorize additional time for troubleshooting. I would recommend them to anyone needing some automotive repair.
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January 2024 by Michael Baxter
Fantastic staff that provides exceptional service.
