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November 2023 by Strong Arms Training Academy
(REVISED AND EDITED)Allow me to start by saying this, I never expected to receive such outstanding customer service and quality products from FedEx. My first thought was to use the online printing services that were probably out of the country. I had my doubts about those services because if they made a mistake how could I see someone to address the problem. I decided to look local so I can do face to face business. You know like actually talking to people looking them in the eyes and shaking their hands and getting a good feel for the person. I first met Shani at the Wal Mart in Virginia Beach on Lynnhaven Parkway. He shared with me that he could do printing for my business. I did not know FedEx provided printing.My first request was an “A” frame and poster prints. I was very impressed with the work. Shani was phenomenal in every aspect of the process while assisting me with several orders prior to this one I'm actually writing for the receipt. His customer service and delivery is top shelf and impeccable. This man's work ethic should be an example of other store managers to emulate. He has made each interaction and sale whether face to face or email very pleasant. Every time I walk into the store his staff presents a positive environment. They are very friendly and welcoming. I can see they enjoy working with him. Any changes that were required he was quick to respond and the turnaround was amazingly quick. My orders were always back to me within a timely manner if not earlier than originally scheduled. Shani's store is by far the best FedEx store that I've had the pleasure to work with.I hope he does not change what he's doing. As far as I'm concerned FedEx printing is by far the best and I will only continue to use its services where Shani is employed. He as set the bar high and that's what every business in the business of people should do. He's simply "Brilliant in the Basics" of customer service. Thanks Shani! Thanks FedEx!BRAVO ZULUJOB WELL DONE!
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November 2023 by latashia Ferebee
Enjoy visiting this location manager is always kind and helpful with my printing needs. Offers great recommendations.
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September 2023 by Europa Fresto
Manager at this location is amazing. He goes above and beyond. Exceptional service and very patient. Highly recommend visiting this location and asking for Shani.
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August 2023 by Jim McFarland
Quick ship and reasonable prices
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March 2023 by Shannon Pfeiffer
I dread going to make copies at stores but it to be a breath of fresh air experience. Hailey went out of her way to help me and quite the problem-solver! Thanks for ending my day on a good note! ❤️
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October 2022 by Darcy Staley
Outstanding customer service from Maria's greeting and hand-off to Shani who got everything printed and accurately cut.Shani was professional and respectful even when I changed my mind. The service was SO fast! My order was finished in less than 30 minutes.
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August 2022 by Mark B.
We were in the office waiting for the package the driver puts the purple sticker on the door truck and leaves before I could catch him he had called the office saying that no one was at our office at 1 o'clock in the afternoon he dropped it off on Volvo Parkway pick it up because he told his office we were not in the store or store had customers in it and watched him run to his truck day 2 He dropped package off at Harris Teeter and had the manager deliver it to our store she does not know why we would've never gotten our package for the nice Harris Teeter manager Orchard Square shopping Center.Thank God it wasn't a important court package
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July 2022 by Sylvia Perry
I actually go out of my way in order to come to this location. I wait forever at the one near me. The gentleman that is always working in the morning is always friendly and quick!
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May 2022 by Collin I.
Avoid unless you want to waste your time. Employees are inept, I waited over 15 minutes to drop off a package and the dude behind the counter did not seem to know what he was doing. This was after going to two other FedEx drop off locations. FedEx is a joke.
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April 2022 by Skip Lord
Great customer service. Chris got me taken care of quick and easy, but he went above and beyond with the previous customer who was using an interpreter service on her phone. Great job Chris, keep up the good work. ?
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January 2022 by Nilsa Rivera
Breanna was PHENOMENAL, staff was extremely friendly and professional and store was very clean!!!
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July 2021 by Lexi Lex
Pat at the front desk is amazing and very helpful! She made my small order easy and I was in and out in under 10 minutes, which was great, because I was running late ??
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July 2021 by Charley C.
Special thank you to Adam. My sister stop by with a complex printing task. Adam spent a good amount of time researching the proper way to do the printing. He displayed excellent customer service. He was patient and took time to understand what needed to be done in order to complete the printing request. Once again thank you to Adam. We stopped by UPS and they would not even consider the job.
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May 2021 by William A B.
Clean and efficient. Material is easy to find and the staff is helpful and friendly. They handle the lines and social distancing fast and efficiently.
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February 2021 by Jasper donlop
I was told to email my docs & ask the clerk to print it. I stood in line and waited forever while the only 2 clerks in the store played with a friend of theirs at the counter. Customers were walking out. I left and came back to the same foolishness. I finally left and drove 10mins to another location. They need an actual adult in this store.
