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February 2024 by Dustin Stump
Just stopped in for an oil change.No one working at the front desk, the 3 in the garage kept looking over but were apparently too busy to even acknowledge that I came in.Needless to say, my one and only stop here.
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January 2024 by Steph Mcelligott
Fair pricing, guidance on figuring out issues, and vehicles ready when promised.
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January 2024 by Sierra Smith
Friendly service. Rose was delightful.
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January 2024 by Aminah Abdul-haqq
Rose was such a nice person and youll know smiles bright. Very kind and professional attitude
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January 2024 by Joseph Welsh
Quick and helpful staff. They explained all issues to me. Great customer service.
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January 2024 by Jason Kowalski
I started coming to this shop about a year ago and highly recommend it. The staff is friendly, knowledgeable and most significantly, honest. Rose in particular has been a pleasure to work with. The prices are fair and they’ve proven they will not sell you items just for the sake of it. An honest shop isn’t always easy to find, so I wholeheartedly recommend coming here.
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January 2024 by Kirstin Reading
They were reasonably priced, prompt with contact, and service was done quickly.
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November 2023 by Jorge DaCosta
I called about 7:40 AM to schedule some work for Friday December 1st. I guess the women that I talked said she was supposed to send a link so I could agree to my appointment for Friday, well it's 11:40 AM and still no email, I even checked my spam folder. These people wonder why prophet upset with them? You bring in your car expecting it to be fixed and they push you away, where do you go to fix your car at the last minute? People like this who don't want to work should be Fired and have someone else who wants to do work etc. It just gives the company a bad name, that's why I had to post this so people know even Firestone Management.
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November 2023 by Val Smith
Worst experience I’ve had at a Firestone. When coming back to the shop to ask about how the wear on my brake pads decreased over time I was told “The measurements differed because it was a different technician.” How did my brake pads increase thickness over time from 6mm to 8mm when I drive and use the brakes everyday. Makes me wonder if my car even got inspected??? Thanks Firestone.
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November 2023 by john fitzgerald
4 tires replaced in about as much time as estimated, fair price too.
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August 2023 by david Ainsworth
They ended up sending me to another fire stone even though I had a flat tire on my truck I couldn’t really do that because they didn’t have enough staff and this is the second time it’s happened
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August 2023 by Eric V.
I needed a state inspection and this place is near me so I took it there. It had a crack in the windshield about 5 inches long so I knew I'd not pass but time was running out. First, I'd been there the year before for a state inspection and I walked in, there was NO ONE in the waiting room. So the attendant spots me through the window, where he's sitting doing nothing but reading something. We both knew he saw me, so a few seconds later I tapped the window, like - what's the holdup? He taps back in an arrogant manner, and finally summons the energy to come and speak with me, as if I'm intruding on his private time. I explain I need an inspection. I also asked to please disconnect the battery - takes 2 seconds to pull up on the connector with minimal force, as I have a passive leak somewhere in the electrical system and I hardly ever drive the car, so my standard practice is to unhook the cable and leave it unhooked unless I'm driving. He said he understood, but when I went to pick it up the next day the battery is connected tightly - exactly what I asked them NOT to do. So this year, I call ahead, and I ask "How long have you been working there?" and it turns out it's his first weekend. I'm overjoyed because the guy from last year is probably fired or gone by now and I won't have to deal with him! So I drop by to explain the situation, but I get the same guy as last year - ugh. I ask for a tune up and change the fluids, etc, expecting standard maintenance you'd do on any car annually (I'm not a mechanic. I'm not versed in car maintenance.) He doesn't give me any confidence with his reply "Change the oil? Do the tires need rotating?". You know, stuff you'd expect a mechanic to know to do and check for. I throw in "Also, please re-charge my AC", and he says he can't do that as it's "illegal" to acquire the gas necessary, when meanwhile there's a sign on the wall about AC service. WTF??? I explain I'll drop the car off after closing, I write a long note about LEAVE THE BATTERY DISCONNECTED since they messed that up last year, and I can leave it the whole day and I'll pick it up after closing. I picked it up that night and I'll be - they disconnected the battery. That was my big win. Couple days later I get the windshield replaced and drive in about 8:30 am, expecting them to simply slap the new sticker on and I'm out of there. A 30 second job at most. But no. Gotta wait about 45 minutes cause they take appts as they come in. I have to wait 45 minutes just to get a sticker affixed?? Again, WTF is this?? Means another inconvenient arrangement as I have to leave to get to work. Stay away. They will give you a headache or two, that's for sure. I even pull into another car service place and ask if they can charge my AC. Sure!! So Autozone does it free of charge as I had purchased the "illegal gas" there. Next year I'm going to the dealer. They might cost more, but they get it done on time and no riff-raff involved.
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July 2023 by Jim cossin
Fantastic. On vacation in Virgina Beach. Had a tire issue on a rental van. They got me in and out with in a hour. We're concerned about me getting back to my vacation. Guppie took outstanding care to make sure my vehicle was once again safe. Thank you Firestone.
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July 2023 by Robert Ellis
Anthony the attendant was very friendly and thorough when helping me with my vehicle.
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April 2023 by Coleen Abrams
I made an appointment for an oil change and only had to wait 40 minutes. I thought I would be there for at least 2hrs. I have been going to Firestone for 12 years and have never been dissatisfied, there always wonderful!!!
