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February 2024 by L Miller
The two people I talked with were very nice and happy to answer all of my questions. The estimated time it would take was very close.I also like the fact that your people test drive a vehicle after working on it. My car was aligned and it was done wonderfully!I have had other places not test drive and have the steering wheel not set straight. Definitely bringing my other cars here for work
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January 2024 by Please Stop
They don't answer their phones, tried 4 times across 4 hours.
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January 2024 by tammy Rheinsmith
The people working were positive and happy with the customer. The work was done in a reasonable amount of time and met the timed quote given to me.
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January 2024 by Katherine Alexis
Your team went out of their way to ensure me and my infant baby were put back on the road when are car caught a flat tire. I am beyond thankful for your teams compassion to prioritize us and get us in out. Thank you so much Firestone you were truly heaven sent.
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January 2024 by Bart
Did a Tire Rack delivery thing - and eveyone here was fantastic and sharp.. even funny. It was new shoes for a 2000 Jeep.. "Does it have TPMS"? ... "Noo, it doesnt even care if you have your seatbelt on" ... *laughter from the counter :) ... Perfect job, attentive, friendly and on the mark in all respects. Easy and painless. Definitely recommend.
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January 2024 by Ian S.
This Firestone will rob you blind if you let them. The tire light came on on my mom's Nissan and she brought it here to have them fill it, which they did. She left and drove home, and the tire light never went off so she brought it back the next day they told her the sensorS in her TMPS system were bad and charged her $828 to replace all four sensors. We took the car in there the other day as it has lost air pressure and was driving strange. They charged $10 to put the car on the lift and look at everything, but the tire light was still on and would not go out. I took her car to NTB the next day and told them about the experience with Firestone. They thought it was very odd and highly unlikely that all four sensors would go at the same time, which is exactly what I thought. Women and older folks beware!
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January 2024 by Tiffany White
Customer service was excellent! Wait wasn't long at all even though it was quite a few people waiting. Tyler did a great job of explaning everything and was very helpful. Definitely will go back when i need more work done
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January 2024 by Peter Harrison
great service and pretty quick. knew what I wanted and could get me taken care of same day. Parking was crazy though. Not enough spots.
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January 2024 by John Morris
I dropped my truck off at 1915 on Thursday ,I placed my key and envelope on the red drop box. I went by the store going to an appointment at 0900 , the truck wasn’t moved and my wife drove by at 1700 and it was in the same spot. I called the store Friday at 1830 and it took them 7 mins to locate my key , they said it was on a shelf in the drop box , so that wasted a whole day,They said it would be completed Saturday, which is was do by 1115 when called me , The issue is was my key secure in the box since they didn’t see it the next morning. When would the maintenance would’ve been completed if I hadn’t called?I had to call Thursday morning to ensure they could do state inspections, since last month , they didn’t have inspectors to do it and I Jade to take it to NTB.I was a Goodyear customer for 30 plus years and left them earlier this because of some of the same issues.As I told the manager Firestone was trending the wrong direction, She didn’t rely what happened to my tru
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January 2024 by Rob White
One of the few corporate shops I somewhat trust. Everything to do with auto repair is expensive and over priced no matter where you go but at least I feel like it'll get done right.
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December 2023 by Terry ..
The issue has nothing to do with the degree of service. what it does reflect is a lack of honesty and integrity. I dropped my car off for service yesterday and picked it up today. I had a very nice custom key ring that some asshole of a thief decided they had to take. Not too hard to figure out, it was either the person doing the paperwork at the front desk, or the person working on my car. The fact that someone decided to steal something as simple as a well made keychain makes you wonder what else is being stolen, how often, and at what cost to us, the customers. To think that an employee took the time to unscrew a bolt in order to remove my key fob while supposedly doing the required work on my car makes you wonder just who is doing the stealing, who is aware of the stealing take place, and who condones it? A national chain that has an issue with theft of customers property makes you wonder just how much is tolerated, and to what degree, and are they truly deserving of our business?
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December 2023 by Cokeisha Powell
Excellent customer service and integrity!
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December 2023 by Monique Davis
Clean ,professional ,friendly and cost effective .
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December 2023 by Suzi Dunn
Had a nail in my tire. Was able to get an appointment. They were great!!!! A+++++
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November 2023 by sean jones
I had a flat tire and the team at Firestone provided exceptional service. Joe was incredibly efficient and quick in resolving the issue. I am sincerely grateful for their assistance in turning a difficult situation into a much more manageable one. Thank you for your outstanding service!
