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June 2025 by Leslie o
Ariel and the team are always so helpful, i have been coming here for years for oil changes, tires, state inspections and service.
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June 2025 by Joe Potter
10/10 Service at this location! Have been using them for fleet maintenance for more than 10 years, always reliable and honest work!
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June 2025 by Keisha Zeigler
Arielle and the staff here are excellent wouldn’t take my cars any where else for service❤️
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June 2025 by Daniel Oquendo
I’ve gotten work done at Firestone before but nothing like the Firestone on 987 S Military highway Virginia Beach, Va. Every time I visit this specific Firestone, working with Arielle Ouellette she has been great. She is very , professional, knowledgeable, thorough, transparent and honest. She always explains what’s wrong , what needs to be fixed and issues that may be coming up soon if ignored. Her customer service is fantastic. Extremely friendly , never seen her in a bad mood. The staff is also knowledgeable and very helpful. As long as you have good people like Arielle working there, I would definitely recommend everyone to go to this particular Firestone.
Thank you Arielle for all you do.
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June 2025 by Katrina Reed
Arielle did an amazing job taking care of my car and our situation. She was extremely helpful and knowledgeable.
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June 2025 by Javon Byrd
Best place to go for car repairs and maintenance. Arielle is honest, knowledgeable, and gets all my work done in a timely manner.
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June 2025 by Bill Pye
I’ve been bringing my personal and business vehicles here for over 20 years. That should tell you something about the service I have received. They have never tried to sell me something I didn’t need.Arielle and her team are extremely professional. Chad and Marshall are top notch technicians. Thank you for great service for over 20 years
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June 2025 by sherown Carter
Arielle has the best customer service i have seen .I will be coming back for my next service .
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June 2025 by Alice Dudley
Most excellent service and staff. Your manager very considerate.
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July 2024 by Gabriela Savage
My boyfriend got his car fixed here and kudos to them for doing a pretty good job at fixing it in a timely manner, but when we went to pick his car up at 6:46pm when they close at 7pm the doors were locked. We were not informed about any rules that said we had to pick up the car 15 minutes prior to closing or anything. So I would imagine they would still be open at 6:46pm. Please warn your customers if you’re going to close early. It is unprofessional and a terrible way to conduct business.
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July 2024 by Samuel Hill
First of all I thought twice about taking my vehicle to Firestone because they cross threaded my spark plug years ago and we ended up in court.
I thought they had gotten better since then, I was wrong. I have a 2006 Nissan quest manufactured recommendation wants to have it tuned up at the miles that the vehicle has now, the vehicle was running fine , all I needed was a tune . Yeah
took them spark plugs and coil packs and was told that I needed a manifold gasket so I agreed to it’s high Price, Arielle Ouellette said we can’t warranty the work if we don’t use our parts. The only problem with the van was that the auto starter Drained the battery on occasions because I did not drive the van enough. When I was told that the final bill was $675.00 . I paid the bill and left. Parked the vehicle until the next morning and Went to start it up and it smoked real bad. So I took it back to fire stone and Arielle told me that they couldn’t warranty because it wasn’t their parts So I asked her to make the engine smoke and lose power on the interstate once region, the speed of 65 mph her reply was maybe the spot plug did not have the right gap so I asked her are you gonna charge me another $675 to put in the correct plugs and I asked her so if the engine is still smoking, I’m out of $675 and I still have the same problem correct? She replied yes I asked her. Did she do a compression test she told me that a compression test will not tell me if I have an oil leak or Ready a leak . So they charge me $250 for battery because they were gonna make some money somehow off me again so you add up to $250 and $675 and tell me why I should have this vehicle back in worse condition Than it was when I took it to them . My advice to myself and hopefully to the ones reading this message please stay away from this fire stone. The manager that I spoke of earlier, she plays on your intelligence like you don’t know what you’re talking about. She did a compression test and said the plug is the reason why the engine is smoking only upon start up, she told me she put my vehicle on the interstate and 70 mph And they did not have any problems with the engine stalling, so I put it on the interstate when I left there I got the same problem that they created when took it in for the tuneup. My advice stay away from fire stone now I have to take it to Meineke. They said they were locate the problem and fix it before they do any repairs they would tell me what they should’ve went there in the beginning. always follow your gut when you know what’s wrong and they have done you wrong stay away from companies like Firestone
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July 2024 by Josue Guzman
bad service, I don't recommend it
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June 2024 by Gary Ring
From the scheduling of my appointment to the day of the work. Everyone was very informative and friendly. The work was completed quickly and I was out the door before I knew it! As usual Arielle and her team are very professional! Definitely recommend this location!
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June 2024 by Andy Gautier
I have already told a friend about you since being there just the other day. Prices were waaaaay better than my dealership not to mention you guys got me in the same day.....
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June 2024 by kathy blanchard
Ryan and Ariel are amazing fromt end employees. Kind, courteous, friendly are how they treat you. I had an issue with another Firestone and Ryan was able to resolve the problem with ease. The store was clean parking was ample and the work was done in a very timely manner. Thank you guys you were well worth the 30 minute drive!!
