-
March 2024 by Brooke Mayo
We came in with 4 kiddos from a track team, and the staff was soooo helpful, patient, and knowledgeable. They weren’t pushy on the sales but genuinely wanted the best shoes for the girls. We will go back every time we need shoes!
-
February 2024 by Lenee Thornton
This was one of the best customer service experiences I have had in a long time. We came in 30-45mins to close and we were quickly greeted and offered a shoe fitting and analysis. This was helpful to pin point my needs. The associate, Jordan helped us and brought out 4 pairs for me to try based on my needs. I probably tried on 8 pairs total and a few sets of inserts.This was a stark difference to other tennis shoe shopping experiences I had. The stores associates stand out for their service and product knowledge. Definitely will come again.
-
January 2024 by Emily Trevisan
Staff was friendly and found my size quickly.
-
January 2024 by Nate Horsens
This store was highly recommended by a friend of mine. Customer service was outstanding from the second I walked in. The associate was very helpful with finding me the perfect shore. I highly recommend this store to fit you with your perfect pair of running shoes.
-
January 2024 by T Hock
I went to this store just looking for some running shoes, i walked in and associate Beth asked if i wanted to be fitted, so i agreed. Omg, let me tell you, the technology they use to find a specific shoe for your feet and stride and areas of concern (aches and pains) is unbelievable! You've got to give this store a try. No more questioning whether your shoe is the right size or what else, Beth your amazing! Thank you for helping me with my first time purchase with fleet feet. Everyone at this store was super nice as well. Didn't feel rushed or pressured and they offer a 60 day return policy if the shoes arnt working out for you. Do your body a favor and Go to fleet feet for sure.
-
December 2023 by Sherri G
Came in looking for guidance on why I was having arch pain with running and Beth was absolutely incredible! The foot evaluation and her expertise were invaluable. Leaving now with a great shoe that I can’t wait to demo. You must come here and see Beth!
-
December 2023 by danielle mckenzie
The young gentlemen that helped me and my husband was very knowledgeable and patient. He went and grabbed about 8 pairs of shoes for us to try on and helped my husband who’s aquarium diabetic. Definitely recommend this location and will be returning to purchase shoes for my husband.
-
December 2023 by Adriel Orozco
Inattentive and possibly discriminatory customer service. We walked in wanting to try on and purchase some running shoes, and were ignored for 15 minutes before we said ‘let’s go’. They then finally decided to help us. We also felt that we were helped at the bare minimum level compared to other customers (we had a lot of questions due to us training for a 10k and back pains during runs). This was a real disappointment due to them having a lot of models that we were potentially interested in.The odd thing was they greeted and helped out everyone else who entered the store in an attentive and helpful fashion. We couldn’t help but think that due to us being minorities that we were being discriminated against.
-
December 2023 by Micki Bin
Was ignored for at least 15 minutes until we finally said “lets go”. We were standing right near the shoes right near all the workers and yet no one even greeted us. They were literally helping everyone else but us. Ridiculous.
-
October 2023 by Julie Berry
Great place. Staff helpful and patient! I went through the Fit process. The shoes I got are amazing. I had seen myself how my feet were rolling in, which was causing pain in my ankles. Now my tennis shoes don't allow that and I can wear them and walk around all day.
-
August 2023 by Juliann Smith, PhD, LPC, CIT
Great service. Very knowledgeable about the shoes and products they sell.
-
August 2023 by Crystal Valentine
First time customer! I had a wonderful experience. Elizabeth was great to work with. She was very informative and took her time. I would definitely return and recommend your store.
-
July 2023 by Charlotte R.
I went to fleet feet in Roanoke,VA. First time going to the store. I needed to return some shoes. The salesperson helping me was Walley. He was rude. He talked to me in a very short manner. He didn't want to help me. I will never go back to that store again. Nor will I recommend it to anyone.
-
July 2023 by Jayne E.
Needed some new running shoes for fall race training so swung by to make sure I was getting the right shoe. Thorough, patient, and professional was my experience today. I love this store!!
-
June 2023 by A B
The gal working there was super helpful. Took the time to analyze my S/O feet to find the best fit. We are both super happy with our purchase. Thank-you!
