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September 2023 by Shawn Becker
Zero Customer Service. Walked by 3 employees not one spoke or asked if i was finding everything OK. They were all talking amongst each other, but customers were merely bodies in the way of their conversation. Girl at dressing room, when I asked if I could try on an item, she just waved her arm towards the dressing room doors. Wow. Not a word. I find after shopping here a few times this month, they really only speak to you when it's time to pay for your items. H&M please reinforce better customer service at the lynnhaven mall location.
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August 2023 by DavidC EG
Great place to shop for stuff currently in fashion.
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July 2023 by Norma Lee
Didn't have enough clothes for older generation around 30 to 40
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April 2023 by styyle310
Never have any issues when I come
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September 2022 by Shawn B.
I remember the days are used to cost $100 and you can get so many clothes but now not so much. Back in my day, you could go to HM and get so many clothes and come out with a couple of fits, but I'll be lucky to get a shirt and some jeans. Don't get me wrong, the clothes here are nice and they definitely get the job done, but knowing what I know, I do feel the clothes are a little over priced. When I go in there they do have a lot of clothes and sizes and a different variety of sizes which I appreciate. It's a hit or miss on how well the place is staffed. Sometimes they got it and some times they don't. There is always a line. It goes pretty fast, but sometimes it don't. It's the best I'm going to get out here, so I will be coming back here.
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June 2022 by Phillip Daniel
a store like H&M and they don't even have their store hours listed right what an absolute joke, incompetent people here, won't be back
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September 2021 by Mr. Howse
New management, and I already see a big difference in the staff's attitude and approach as per conducting business. Great job, Shelly! Decided to share with the world wide web after actually discussing the change with her in-person. Definitely male for a more pleasurable experience.
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August 2021 by Rob G.
I was so scared. This is because I was in the H and M store at the Lynnhaven Mall at 6:56 PM and we were almost there past 7. Apparently in Virginia Beach it is really dangerous to be in a store after 7. I guess Covid mutates at 7PM and becomes more deadly than ever. Its so deadly in fact that the stores in this mall can not update their websites to tell you they close at 7PM. So this causes you to drive through traffic for a half hour and get there to spend money that they don't want from you. I mean are we really this stupid or what?
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June 2021 by Soraida Valentine
Love the selection of clothes
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February 2021 by Vi R.
Out of all the H&M in the Hampton Roads, this one has always been my favorite. The racks are spaciously apart, the crowds are low, the selection is always great. Anything I seen online I can find in this store. They always have the best clearance. Customer service has always been great. I shop here at least once a month.
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January 2021 by Ms. O
India the store manager at this location has absolutely no problem solving issues and offers poor customer service. She should not be a store manger, because she is a poor leader and poor representative of a company I love shopping with. I came in to do an exchange after being told by an employee that I would be able to do an exchange as long as what I was exchanging matched or exceeded the amount of my original purchase. India refused to help me and insisted the only way she’d be able to do an exchange and honor my original rewarded coupon if $5 is if I purchased the same item. After explaining to her that the store didn’t have the same item in the size I needed she told me I should I go to another H&M. I was appalled that she would inconvenience a customer who wanted to spend more money than originally spent, when the store did not have what I needed in order to honor my exchange, according to the policy, and despite the fact that I came to her store because an employee there ( who I was willing to identify) specifically told me that I could do this exchange. H&M is being gravely misrepresented.
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December 2020 by Gisela C.
H&M is a good clothes option, not expensive and quite nice quality. They discovered me the promotions option always available at their app or site at the cashier.
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November 2020 by Ida Hurley
long line at the register and the workers were moving so dang slow. They were not like normal workers when normally they moving faster when the line gets longger or call another employee to open another register. I was standing in line for good 20 to 30 mnts. Jezz... ?
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September 2020 by Alvir Flores
My wife's addiction. Right now they have their annual end of summer sale. Prices are reasonably affordable. They have a loyalty program that is free to sign up. The cashier helped my wife with the process and saved her some more money on top of the sale prices. That's customer service. The cashier took her time to save my wife more money despite being busy with sales. I would recommend this location at Lynnhaven Mall.
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September 2020 by Akingboye Damiloa
Its a small store, decent selection though