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August 2023 by JIMMY BONES
SEEMS TO ME THEY NOT DOING SO GOOD ON TAXES THIS YEAR. HAD JESSICA AS THE TAX LADY LAST YEAR AND GREAT NOW THIS YEAR, JUST HORRIBLE. I WOULD LIKE TO UNDERSTAND WHY SHE STARTED THEM AND DIDN'T FINISH THEM. ALSO WHY WASN'T I NOTIFIED ABOUT THEM NOT BEING FINISHED ?
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May 2023 by Tenille Jones
I've been coming to this H&R Block location for maybe the last ten years or more and haven't had any problems. This was the first time I did a drop off with all my documents because I am now a night shift worker and I sleep during the day. I felt that would be a great way to get my taxes done and not miss any sleep. Anyway I was told that my taxes would be taking care of. I told them ok and to call me if they needed anymore info. It had been about a month since I dropped off and still haven't heard anything and the tax deadline is just a few days away so now I'm getting worried. I called them and was told I will get a call back by the end of day, but nobody ever called. So I called them the next day and still no word if they are done. At this time I showed up back at the location to see what the holdup is? I was told the lady need to talk to me. I said ok and waited about 30 minutes then she came out to get me. She never did anything until I got there. We continued to confirm my info and was done. It never seemed to business at this location but it shouldn't take this long to get taxes done. IM DOING MY OWN TAXES NEXT YEAR. THANKS!
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April 2023 by Tristan P
I had the same issue and Jesse as the other recent 1 star. Issue has been escalated and these reviews have been brought to general manager and district managers attention. Not only are my taxes late but there was absolutely no communication. If you needed information from me and didn’t give me a call that’s on you. I am paying for a service and thought everything was fine. Additionally, I was supposed to pay 150 overall and was never disclosed that my fees were going up to $486 because of forms I needed!
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April 2023 by jesse seaman
Dropped off all the necessary documents and was told that it would be submitted, and if they had any question they would give me a call. It has been a months since then and I still haven't received any confirmation my documents where submitted. Every time I contact the location I'm told I will get a call back, but no one ever calls. I used H&R Block the year prior with no issue, but it would seem the quality of their staff has declined in the time since.
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April 2023 by Vincent Matos
H&R Block is one of the best places to have your taxes done. I highly recommend them to anyone who needs tax assistance.
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March 2023 by Teresa Brennan
I've been coming to Block for years. The professionalism, knowledge and friendliness of May Hou continues to bring me and my family back each year!
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February 2023 by Meghan Nicky
Really can’t say enough great things about Doris Rivas. Very grateful to have been assigned with her this year.
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July 2022 by Barbra Johnson
RUN!!! I never got my 2 tax refunds. No return calls. Unbelievable. Don't waste your money. Cannot get a live person to call u but they sure debit your account.
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April 2022 by Alli Vera
DO NOT WASTE YOUR MONEY. I had a Mrs.Lopez do my taxes & she clearly didn't know what she was doing. Labeled my job title wrong, didn't file my expenses in the right place & PUT THE WRONG ADDRESS. I had to explain to her what I could deduct that she didn't even know & she was just googling things while she was doing it. I spent $350 to get it "professionally" done but it would've been more professional & accurate had I done it myself. These people obviously take a short little training class & then send them on their way to handle peoples money business. As a self employed person, I will NEVER return. Terrible experience. Do it yourself, seriously.
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April 2022 by Amanda A Newsome
Judith Midgett @ HR Block is excellent!Awesome CS! Very helpful and made suggestions for our Tax!Friendly staff! Highly recommend to get your taxes done with her!Kudos to Judy!
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April 2022 by VALERIE PRITCHARD
If possible I will go back to doing my own taxes. I have only gotten them done by you all a few times. Judi was great!
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January 2022 by kaykay
Do not recommend this place. After I've submitted everything online and multiple messages asking for updates, they were not responsive at all. A month has passed with zero answers, after I called them, they said someone is "working on it", only to receive a message later from my main tax pro claiming that "Michael will take care of it". LADY I DO NOT KNOW WHO MICHAEL IS, all I want is my taxes to be done. This is ridiculous, complete chaos and you should avoid this place at all costs. I will not use H&R Block ever again.
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July 2021 by Cooper K.
The company had forgotten a W2 that I had submitted to them on my 2019 taxes and upon doing my 2020 taxes, I could not complete them on my own due to an error with AGI. Thinking the company would fix their mistake at a discounted rate was wrong for me to assume. They still charged full rate to fix they're mistake. Never coming back.
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May 2021 by Elizabeth Howard
Anita took the time to take care of my taxes from two states and kept me informed of what needed to be done. Great customer service on her part.
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May 2021 by USSDONALDJTRUMP
Becky M was a phenomenal professional and entertaining to talk with. Highly recommend.
