-
November 2023 by Timothy Calhoun
This is the shop I chose when I first arrived in Virginia Beach, it was recommended to me by a friend. I have had several repairs from the shop such as a timing belt change, oil changes, an alternator and a valve cover gasket. However, when the alternator was installed, it was not connected to a source of power and caused my car to die at 3 am when I was on my way home from work. I will attach a picture of the alternator I took that night. The valve cover gasket was also a messed up repair because I never even had it fixed. I was charged $125 for it. I had to fix a misfire on my car earlier this week that was caused by the gasket never being changed and it had leaked oil onto my coils. I asked if I could do anything about the damage caused to my vehicle because of the situation and I was told there was nothing that could be done.
-
September 2023 by Tidewater Business Solutions
I took my Mazda to get the odb2 port fixed and the price was $300.00 the next day I spoke to Mike he said it would be $700.00.I think Mike is going to ruin this business with his messed up attitude.I will never go back there until he is gone. I sense he is a racist.Service: Electrical
-
September 2023 by Charles Lee
As I was experiencing a problem with my vehicle!I contacted Indian River Transmission and brought my vehicle in !!! The Crew was professionally, attentive ,careing,considerate and reassuring!Despite me getting there 7 minutes before They closed!!! Letting me know that they would diagnose and contact me asap.I appreciate them so much for their service.
-
August 2023 by Shaddai Omolara
Words cannot describe how grateful I am for the extraordinary service that the techs at Indian River Auto performed on my 2003 Honda civic ex. To be honest, I thought that there was no more life for my car after blowing the engine. However, as soon as the car arrived on site, the team immediately performed diagnostics to determine the issues of my car, keeping me informed every step of the way about the status of my car. They had what I consider as a huge task of resuscitating my car with the installation of a new engine along with a few other issues that needed to be addressed. And you know what? THEY DELIVERED!!! My car is running so smooth now, as if it was fresh off a new car lot! This place consists of a team of highly trained professionals, and I would recommend ANYONE to bring their vehicle here for service. THANKS Indian River Auto for breathing new life into my car!Services: Auto engine diagnostic
-
August 2023 by Reggie Holden
I took my car down there to have a thermostat put in and they charge 531 dollars. They were saying that the labor called for 2 hours and the average labor on a thermostat job is a hour max. I would recommend people don't use these guys cause they a ripping people off my charging them more than the job requires. And also charging your more cause you bring your own part. That's because they can't rip you off on that also. I will never use them or recommend anyone to use the again
-
August 2023 by Jim C.
I am from Rhode Island and my 22 year daughter's car was towed into them for as it needed a new starter.I new starter for her car goes from $175 to $225 depending where you look and I am sure they get it cheaper than that being a business.They charged my daughter $481 for the starter.As bad as that was they charged 4 hours labor at $185 per hour.My mechanic in RI told me it is roughly a 30 minute job, but he would charge a 1 hour minimum which is $90 per hour.I hope when they or their kids go on a trip, that they break down and get the same great treatment that they gave my daughter.These people are criminals.Never ever go here for anything.Jim Rhode Island
-
July 2023 by Paul Bidanset
Make sure you get everything in writing, especially warrantees and agreed upon work (don't discuss over the phone, or if you do, confirm all discussions with an email or text). After a few thousand dollars and multiple prolonged periods without my vehicle, my transmission is still broken. I was first told over the phone that the repair work was covered by a year-long warrantee (and they even took it back, once, to work on it again, and the transmission was behaving around town). When the transmission issues returned after a couple months (and my first highway trip), I was suddenly told there is no warrantee (I don't understand how there was one last time they took it back in, but suddenly there is not one, despite being within the year window). They are now claiming they told me to buy a whole new transmission in the first place (I would have if they actually did tell me this).The folks at the front desk are lovely and very helpful, and it seems many other folks have had great experiences with this place.Services: Transmission
-
July 2023 by Marni Robins
This shop is wonderful! My car started making an awful noise while driving after having work done by another mechanic, and they were able to see it quickly and tell me what the problem was. They were very thorough in describing things to me and reassuring me about the state of my car. I would highly recommend them!
-
July 2023 by Karen M.
Took my car in to check my engine and they called and told me my car needed a major overhaul and it would cost me $1700 dollars. I said wow that's cheaper than getting a engine so I said cool, fix it. Later on they called and asked me did someone mess with my engine and I said no so she said (the lady who answers the phone) that I needed some type of cover for another 600 dollars. I paid these scammers 2300 dollars. Happy to get my car back but when I got in the car it was on a/c and blowing hot air. Air was working fine when I dropped it off. Took it back and this same lady told me that they must have forgot to put Freon back in it so he would. Later the mechanic come out and tells me I have a leak I need a sensor that will cost another 600 dollars. I encourage no one to take there car to these scammers. They will see me in cout and if I could give them a zero I would. Karen Manley is my name
-
June 2023 by JJ Valverde
We took our Toyota Highlander to 4 different mechanic repair shops to get an engine diagnostic and possible repair. I have to say Indian River Auto & Transmission Repair stands out with their exemplary service. The only ones who gave us the different options to repair/replace our engine. We have a warranty and not all mechanic repair shop accepts them due to the tedious paperwork involve. Special mention to Jonathan who did an excellent job taking care of all the paperwork necessary so the warranty people would cover our repairs. There are not many honest mechanics out there, or ones who are willing to go above and beyond their duties. I highly recommend them for the true work they do, the compassion and care they showed us. We appreciate you Jonathan and the entire team. Thank you for caring for our Highlander and your patience. Definitely will get a recommendation from us on the excellent customer service, no other mechanic shop could offer.Service: Engine repair
-
June 2023 by nicholas koumas
I'm new to the area having lived here less than a year and I needed to get some work done on my xterra. I've taken it to the nissan dealer once and had a horrible experience, go figure. So I decided to try somewhere close to home and was met by Jonaas 4⁵than, with exceptional customer service and professionalism. I was able to wait and get the work done promptly. All around good experience and for a great price. 10/10 would recommend.Services: Tires
-
May 2023 by James Langford
This place is excellent! I dropped my classic car (O2 Buick Lesabre ?) off with an in-op driver side power window at 4pm today 5/16 and was picking it up fixed to perfection at 545pm, on the same day!!!!!! These guys do it all, no job to small, too big, too complicated, very professional and they really care, other shops quote 5 days for a oil change, not IR auto and trans. Huge relief and comfort knowing you have a shop you trust and that cares about your car, my grandpas Buick is in good hands. Thanks guys!!!!
-
May 2023 by Shawda Williams
I took my vehicle for a bumper to bumper diagnostic check, and the service was nothing but excellent from the entry in the door. Very friendly staff and environment. I will definitely recommend this business if your looking for good quality/very detailed work. I will come back for future business!
-
May 2023 by Wanda Williams
I had a diagnostic done on my Kia Soul and it was done extremely fast . I was told what the problem was and it was my catalytic converter and within a hour they had the new part delivered and was installing it. I was asked if I wanted to try for financing through Koalafi and I was approved very fast. The two Gentlemen Johnathan and Mike at Indian River Auto and Transmission really was Awesome in their Service. I HIGHLY RECOMMEND IF YOU NEED REPAIRS TO COME HERE. I AM EXTREMELY SATISFIED WITH THE SERVICE I RECEIVED FROM THEM. THANK YOU SO MUCH FOR ALL THAT YOU HAVE DONE . SINCERELY WANDA WILLIAMS
-
May 2023 by River N
Review edited at the request of the shop:It is a fact that my car was held for longer than was quoted (5 days). I was originally presented with 4k in "reccomended" repairs which honestly horrifed me.I was told if I did not fix these things my engine would fail and my wheels would fall off. I ended up approving repairs that I later found out were not needed, I also found out my catalytic converter was not clogged (and my engine would not fail) and my struts were fine (my wheels would not fall off).They did work with me and were patient and considerate of my situation.
