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October 2023 by Kendall Lux
My experience with this storage unit facility left a lot to be desired. When I visited the location in person I was surprised to find no on-site staff available, making it impossible to physically view a unit. The online leasing process was relatively straightforward. The real issues began when I had to submit my insurance paperwork to avoid being charged by their insurance company. I sent several emails about the issue before receiving any responses.The actual storage units were serviceable, but a bit run down. Navigating the complex felt like maneuvering through a maze. When I moved out, Jack Rabbit attempted to charge me for another month, even though I had vacated before their deadline. The problem was eventually resolved after several phone calls. I was told they had forgotten to process my move-out paperwork.Overall, when considering the availability of cheaper, better-maintained units with more responsive customer service from nearby competitors, I can't recommend this Jack Rabbit location. I would recommend exploring other options in the area before settling on this storage facility.
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October 2023 by Kendall L.
My experience with this storage unit facility left a lot to be desired. When I visited the location in person I was surprised to find no on-site staff available, making it impossible to physically view a unit. The online leasing process was relatively straightforward. The real issues began when I had to submit my insurance paperwork to avoid being charged by their insurance company. I sent several emails about the issue before receiving any responses.The actual storage units were serviceable, but a bit run down. Navigating the complex felt like maneuvering through a maze. When I moved out, Jack Rabbit attempted to charge me for another month, even though I had vacated before their deadline. The problem was eventually resolved after several phone calls. I was told they had forgotten to process my move-out paperwork.Overall, when considering the availability of cheaper, better-maintained units with more responsive customer service from nearby competitors, I can't recommend this Jack Rabbit location. I would recommend exploring other options in the area before settling on this storage facility.
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June 2023 by Carter
Jasmine helped me get a rental unit swiftly and without any complications. Great assistance! Couldn’t have done it without her help and kindness.
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February 2023 by Nancy Jones
They charge processing fees equal to $10.00 when making a phone payment. So very wrong. Late fees have also been added to bills, making it harder for those long term customers to pay. It's All a Gimic to add more Stress upon Long term customers who are struggling within this ECONOMY. YOU SHOULD BE ASHAMED!!
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January 2023 by Vinny F
I am in the service so I needed to store some stuff there to get picked up by the moving company at a later time. In that sense, the 5x10 unit I rented for a single month did the trick just fine. Nothing fancy but it's a storage unit facility so it's just about what you'd expect. I will say that the staff is incredible!!! They really go out of their way to make sure you're taken care of and I commend them for that.Anyway, the moving company came by the facility with my releasing agent. I get an email a day later saying that someone tailgated on my account and was informed that if it happens again it's a $50 penalty. I told Jack Rabbit that the moving company needed to access the facility beforehand so I don't understand why I got this message.
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October 2022 by cecelia anstead
Sarah was awesome!! She was very professional, courtious and patient. I had a lot of questions. Lol Thanks Sarah for going the extra mile to help me!! I only wish more people were as kind as you!! Please keep up the great customer service. It really does make a difference in our crazy world.
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October 2022 by Stella Jacovides
Sarah helped us over the phone with setting up an account w/ Jack Rabbit.Her cheerful voice , her astuteness and her desire to help us efficiently and without hesitation impressed us greatly .Sarah offers qualified and open hearted service . She’s a rare find in today’s environment. Bravo Sarah .
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October 2022 by Erin Harrison
Taniikaa was so very helpful and kind, and she had excellent customer service! Thank you for helping me with everything!
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September 2022 by Joy Haycox
Nothing but top notch service from the get go! Carly at the Birdneck location was outstanding and super fast to get me signed up for my unit! Very polite and personable. Alyssa in the corporate office was outstanding and called as soon as a unit became available. Super friendly. A+++
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September 2022 by Rick Bozart
Very nice place. Had no trouble at all finding the right storage for my stuff. Place is clean and the price is worth it to me. I always know my things are safe when I’m away out of town
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August 2022 by Colesha Jackson
I would give this five stars but yesterday Carlee Davenport thought I was homeless. I had no backpack only one set of clothes and purse. I don't appreciate that since I have been a customer for almost a year. This is just how racist this state is. Going back to my old storage unit next month.
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June 2022 by Robb Crass
I was having a hard time acquiring some paperwork so that I could store my vehicle. Brandon managed the situation with extreme professionalism from the start. He knew that I was frustrated, and being as cool and courteous as ever, he was able to get me set and made the transaction go thru extremely smooth in the end. I highly recommend this business to anyone needing to store their belongings.
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June 2022 by Joeli Bayot
Brandon is the nicest, most helpful person I have met who works at a storage unit facility. My storage unit is having issues that may require maintenance by the company to fix. He is great with communication, & he helps try to figure out any solution before going with the only possible option. He put in effort to make it easier on me. A job here, most people don’t think customer service is a needed skill, but Brandon is a fantastic employee here!
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June 2022 by Fran K
Great experience! Brandon and Isaiah were very helpful in making the storage checkout an efficient and smooth process. All have been wonderful during my stay and I would rent another unit again.
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June 2022 by Robert Hunter
Outstanding customer service. Brandon and Isaiah went above and beyond to insure I got into a space that suits my needs the most. Courtesy, friendly and incredibly helpful!
