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October 2023 by Chris Theodosiou
Quick easy online registration/rental. Quick to respond to messages and very courteous in communication.
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October 2023 by Mary Wales
Jasmine went above and beyond to help me with the storage unit for my condo association. We had a very unique situation, and she did some digging to help us resolve it. She then shared the information with her supervisor. Jasmine was polite and very helpful.
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August 2023 by Shannon Nicoll
Alexia, at the Hilltop Jack Rabbit, in Virginia Beach is not only efficient and helpful, but does her job with great compassion. Her kindness and sunny disposition are so appreciated each time we interact! Most people only post or speak to a manager when there’s a problem, so I wanted to be sure to give Alexia a huge shout out for all that she does! ???With much thanks,Shannon
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August 2023 by Lorri Hanger
Always great customer service! The only place I use for my storage needs!
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June 2023 by Jonathan Carter
Jasmine did a tremendous job in securing a unit for my family today. She made it a very easy process
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April 2023 by Terisia Tazewell
Alexa was very helpful..Alexa went out of her way help me with getting into current unit,and helping me get another unit!!!Give her 5 ++ star help.I had to call four times until I had my issues resolved by Alexa!!You need all employees to be like Alexa..Excellent customer service!!!
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April 2023 by Marion S.
I was a huge fan of the Hilltop location of Jack Rabbit storage until recently. The price is a little higher than most storage units, but there was an on-site manager and the property is very safe and well-maintained so I didn't mind paying a bit more...until they decided to take away the benefit of having a live person on-site. I just had a problem with the latch on my unit and couldn't get anyone to help me at the property. i left a voice mail for them and they emailed me the next business day, but they told me I'd have to be at the unit between certain hours to meet a maintenance person. I explained that I had to work until 4 pm and could not get there before then. After some very tense words with "Kayla," I received a text message saying that "maintenance" would meet me at 4:30 and I should plan on being there for an hour. The new property person met me and was kind and helpful, but he couldn't fix the latch and told me I needed to wait for "maintenance." This whole ordeal could have been prevented if they just kept the on-site property manager who was always professional, helpful and willing to make sure I was getting what I paid for: a secure, safe, clean, and staffed storage unit. My advice is to NOT use Jack Rabbit Storage.***If the owner truly cares about customer service/satisfaction and would like to have a conversation (recorded, of course) about my experience with Kayla, then please have him/her call me. I repeatedly asked Kayla to pass my concerns up the chain and she repeatedly disagreed with my opinion and never would acknowledge my request to have MY concerns passed along to a manager or owner. My phone number is in the system and I hope to receive that call.... I will re-state that my experience with the maintenance group called to replace the latch was A+ and much appreciated by me.
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December 2022 by Jennie Travers
I called the wrong location, Birdneck instead of Hilltop. Sarah was delightful and was able to help me with everything I needed. I highly recommend both locations!
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September 2022 by Kaleigh
Mike and his team are exceptional. We never had any issues with service or the storage units. I rented with them for 3 years. During that time I rented a climate controlled unit and a non climate controlled unit. They were both great! Very clean. I would still rent there if I wasn’t moving out of state. I would highly recommend them to anyone. Also, the prices do not increase which is a huge plus and different from any other storage facility in Virginia Beach.
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August 2022 by Drosos Strobel
Mike at the hilltop location was so helpful as we've been working in this area. He gave me excellent service and was knowledgeable about all of your properties and recommended the right spot and space for us. Thanks so much
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April 2022 by Kaleigh Colon
Mike and his team are exceptional. We never had any issues with service or the storage units. I rented with them for 3 years. During that time I rented a climate controlled unit and a non climate controlled unit. They were both great! Very clean. I would still rent there if I wasn’t moving out of state. I would highly recommend them to anyone. Also, the prices do not increase which is a huge plus and different from any other storage facility in Virginia Beach.
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April 2022 by Megan Riggs
Mike and Brandon at Jack Rabbit Storage are so nice and always help! Highly recommend this storage spot. Very secure and safe. And clean!
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March 2022 by Bryan O.
Very professional, knowledgeable and go out of their way to ensure you get the storage unit you need. Free moving truck for move ins. The property is impeccable, truly head and shoulders above the competition
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February 2022 by Jacob Haustveit
Really helpful staff that accommodated my urgent need of storage. Highly recommend.
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December 2021 by Lindsey Piltawer
What an excellent experience! Mike, is an absolute gem - I am a native back to the days when the Jack Rabbit waved at you as you made your drive down the Blvd. When I returned to the beach after years away, and in need of a storage option, I knew that Jack Rabbit was the only way to go! The location is great, secure, safe, and easily accessed as I need. Mike, the site owner/manager, made this transition of belongings so incredibly easy, and I’m pleased to be a part of the Jack Rabbit family! Thanks so much, and I am happy to do business with you!
