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November 2023 by Jim Wright
I’ve been bringing my vehicles here for quite a few years now. They do good work and communicate well. I appreciate their honesty in maintenance or repair recommendations.
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November 2023 by frank mcdonnell
Been bringing my Toyota Tacoma here for the last 3 years. Always prompt appointment availability online, reasonably priced and good customer service. I always feel comfortable that I am getting a fair price for the parts and labor. Their app that allows you to accept the estimate for the proposed work makes communication seamless. I would highly recommend JAM for your vehicles.
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November 2023 by Kevin Sharkey
Been bringing my wife and I vehicles here for a few years now (Tacoma, 4Runner and Tundra) They are by FAR the best around. Friendly, extremely knowledgeable. They do great work and don't suggest or try and pressure into work you don't really need. Cannot say enough good things about them. If you need work done on your Japanese or American vehicle give them a call.Services: General repairs & maintenance
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November 2023 by A JAAY
I called to get a quote on brake job (pads replaced and possibly rotors). The man on the phone asked for my vin number (which was something I've near been asked before when calling about a quote at other places) which I did not have readily available so I said I'd call back. I got the vin and called back (this time a woman answered) and was told this information would be passed along and she hung up. She never took down my name or number. I assumed maybe she got my number from the caller ID or something. As I expected did not get a callback for about a day, so I called again and the same lady answered. I gave her my vin, name and number and she said I'd either get a call or text back with a quote. Never did. I just ended up taking my business elsewhere.
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November 2023 by Jorge Forgues
Very professional, very good quality and on time.We just moved back to VAB and I'm glad the Japanese Auto Masters' team is taking care of our cars.Services: General repairs & maintenance
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October 2023 by Marcelo Pascual
I couldn't have been happier if I take my 2006 4RNR somewhere else for regular maintenance and repair of certain body parts. It exceeded my expectations especially their ability to make the right diagnosis of the problem areas. Lately, I took my 4RNR to check its leaky sunroof. Their diagnostic test was accurate and they fixed it in most efficient and effective manner. Kudos to Joseph and all of the JAM associates.
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September 2023 by Barcley Stamey
JAM was the most professional, detailed, and efficient company I have used in Virginia Beach. Their appointment availability was very good and I received constant communication on the status of my vehicle, the issues at hand, and the timeline and process for correcting it. Drop off and pickup were both after hours and very smooth. They also have a complete online estimate / contract/ payment system that made the process even easier. They also work on domestic vehicles, which was exactly what I needed. I will certainly use JAM for all my future needs on my Silverado.Services: Brakes
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August 2023 by Franco Meyers
Very professional organization. I retired from a long career in dealership service and these folks rival any dealership. First class inspection report, very informative and consistently in contact taking care of their customersThankd
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August 2023 by AJ “AJ” G
Best in town! Took care my my daughter’s 2012 Hyundai Accent for catalytic converter issues. Detailed diagnosis with pictures. Offered equipment price options. Most of all, caring for the customer. Without asking, provided loaner vehicle while troubleshooting car. We love this business and the entire team! Thank you for everything!
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August 2023 by Riaz Vaziralli
I have been going to JAM for years and started when they were at London Bridge, was away for a few years now they have been taking care of my Lexus 330Rx… They are prompt , efficient and do quality work, inform you of what may need done and the cost in advance to the work being done. Joe and the rest of the staff in the front office are very efficient and courteous. Rich worked on my car today and was professional in his interaction and I am a satisfied customer.Services: Vehicle Inspection
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August 2023 by Susan Smith
The people at Japanese Auto Masters were very accommodating from making the appointment to getting a text with the estimate to the end of the appointment. Pleasant people to work with.
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August 2023 by Paul Buchheim
No one touches our Toyotas except JAM. Not even the Dealer. Been getting our vehicles serviced by JAM since late 1970's. When they retire we'll buy a horse to get around.Services: Air & cabin filter replacement
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July 2023 by bob wiltsey
They reworked my complete a/c system. From evaporator to drier, seals grommets, you name it. Was it cheap? No. But, is it done right, YES. The system almost made me turn it down on the ride home. Good job guysService: Air conditioning
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June 2023 by Raymond Michelini
Have been going there for over 15 years because if their great service and integrity. They also keep you well informed throughout the service process. I also like the fact that you have continuity with service techs throughout the maintenance life of your vehicle. They personally get to know your vehicle.Services: General repairs & maintenance
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May 2023 by Luke Bunning
The best mechanic in Hampton Roads. Can't speak highly enough of Joe and Crew.We have used them for seven years and will not go anywhere else.Their integrity for doing a good job is why I will always rely on them.
