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March 2024 by G B
Excellent service. The Associates are very helpful. Our warranty was under a missspelling of my name and Gemma located it. Great service!
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March 2024 by Erika Pass
I purchased a ring from Kay Jewelers and made the mistake of ordering the wrong size. I did not realize it until I went to pick up my ring! ? Gem assisted me with submitting a request to have it resized and also reassured me that it will be ready in time for my big day! She was very sweet and accommodating. I also would like to shout out Carla who assisted me on my first visit! She was also very kind and personable. Definitely recommend!
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November 2023 by JAMES McCartney
The diamonds specialist and Store Manager Nanette Gomez spent a lot of time assisting us to ensure we got exactly what we wanted. LOVE THIS STORE!!
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November 2023 by keith Camper
My drop off experience was great. The customer service was amazing, the lady was very knowledgeable and friendly.
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October 2023 by Jewls Patterson
GO TO ZALES ! Absolutely horrible service here so focused on making a sale they played them selves didn't even mention their financing option we where looking at wedding and engagement rings the lady was vry cold and impersonal horrible experience really wish we hadn't gone here our first time looking at rings was supposed to be a good experience apparently it's a common thing for this place bc even my coworker said he had the same experience and went RIGHT over to zales where he had a warm experience and plenty of help so GO TO ZALES that's where we will be taking our business it's right in the same mall
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September 2023 by alexandra tatem
I HAVE to give a shout out to Nanette Gomez at this location. I was extremely impressed with her professionalism, helpfulness, and incredible knowledge from the minute I had walked in the door. I explained to her that I loved my engagement ring, just wanted to see if it was possible to switch the setting from rose gold to yellow gold. She was explaining to me things I didn’t even know about my ring (that it was certified) and how the process would work with correcting it. She made it such a quick and easy process. When I had brought up wanting to also look at bands, I explained I wanted something simple but nothing that would overpower my engagement ring. She pulled the perfect band right out from under the counter. She knew exactly what I was looking for and already knew exactly what my taste was. She was such a pleasure to work with and I will always return to this location specifically for her. What a great employee to have on this team! Thank you Kay!!!
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September 2023 by Travis Evans
at first i would have never came back to shop here until i found out my fiancé had a great experience with her ring services. My fiancé was also impress that she added the lifetime warranty before she walked out. Nanette Gomez is an outstanding lady and had great customer service . she does not lie to you and she gives you great advice . she saved my engagement ring and also she helped me with my chain as well when i went thru a crazy wrap around with the company . please make Nannette miller district manager and i bet you the customer services for kay jewelry will be amazing . keep her forever and give her a huge bonus or raise or something. she is the glue to the shop in Lynnhaven mall.
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July 2023 by M E
Originally purchased a gold rope chain from this location and had it break three times. They keep fixing it with blobs of solder making the chain look as if it came out the trash. Every time it continues to break along where the solder is and it is doing it again. Worst repair shop I have ever seen and apparently you need no training to repair necklaces because my kid could do a better job. I asked if I could upgrade and pay more to change out to something else and nope. Don’t waste your money at this establishment and spend a little more somewhere else.
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July 2023 by M E.
Originally purchased a gold rope chain from this location and had it break three times. They keep fixing it with blobs of solder making the chain look as if it came out the trash. Every time it continues to break along where the solder is and it is doing it again. Worst repair shop I have ever seen and apparently you need no training to repair necklaces because my kid could do a better job. I asked if I could upgrade and pay more to change out to something else and nope. Don't waste your money at this establishment and spend a little more somewhere else.
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June 2023 by Peter Regan
Very professional, very courteous and have exactly what I wanted in stock.
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May 2023 by Rachel Olmos
Eugenie and Gemma ALWAYS exceed our expectations!! We have bought multiple times in the last month, they keep us coming back. Seriously 5 star service at this Kay, they always go above and beyond!!!!
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May 2023 by Tots Around The Clock
I had an amazing time looking for my mothers day gift. Nanette took very special care of me. I will definitely be a return customer.
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May 2023 by Dennis Brodhead
Went to get my jewelry cleaned Eugenia was very thorough and extremely nice. I have multiple pieces and she made it very easy to get them done in a timely manner.
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April 2023 by Sean Green
Eugenie was so helpful with dropping off my wife’s engagement ring, wedding band and bracelet for inspection and cleaning. She explained everything with great detail and made sure we felt secure in leaving our valuable items with their location. Hands down recommended this location for all your jewelry needs and repair.
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April 2023 by Charlores Dudley
Gemma and Anette have always been so kind and efficient when helping me pick out and customize my jewelry. I walked in one day and now I feel like family. I love the atmosphere they have created at this location.
