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March 2024 by Timothy Tessier
Been going to Kempsville Auto for probably as many years as they have been in business. Extremely honest mechanics, won't kill your wallet, get you out on time, and keep you running. Best Auto Care center ever. I cannot say enough great things about this business. They are just solid, great people, that care. It's that simple really.
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March 2024 by Ray Denny
Absolutely the best in automotive repair!HFD - Honest, Fair and DependableNone better than Mike and team.
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February 2024 by Robert Gutkin
Don’t go here! I’ve had my car serviced here multiple times. At first they were nice and honest. But as the years went on the work became worse and worse and so did the customer service. I paid $1300 for a repair only to find out the work was not completed. When I went back they told me I shouldn’t have driven the car. Then why did you charge me $1300??? Save yourself the headache and don’t go here
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February 2024 by Jerry Risko
I've been here multiple times for various reasons with two vehicles. The first time they pointed out things Jiffy Lube messed up and fixed a few for free. Great people and great personalities, trustworthy people who don't rip you off.
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February 2024 by Rayna Crawford
This place is awesome!! They are very trustworthy, kind, skilled, and reasonably priced. I have had to take my vehicles here to fix things AFTER having work done from dealerships and regular simple service car repair shops. I don't trust anybody else besides Kempsville Auto to work on my vehicles anymore. I'm very thankful places with ppl like them exist. ??
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January 2024 by Glenn Askew
Friendly staff. Been taking my vehicles here for years. They are honest, never tried to sell me services that I did not need.
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January 2024 by Shackelford
Same day work, great customer service. Got me all set to go into work on time.
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January 2024 by James Hordinski
Awesome customer service. An amazing place to have in the neighborhood. They treat you right!
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December 2023 by Milos M
Overall a great place to have your vehicle taken care of. Fast service and fair prices. Dealership wanted 4x of amount that they charged me for a repair recently. They are also very friendly people!
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November 2023 by William Smith
Anytime my car passes state inspections I'm happy! I have always been treated very nicely at Kempsville Auto Care Center.
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October 2023 by Rastaman 757 Rastman
Every time I go there, mechanic always a good job on my car and I will recommend them to anybodyServices: A/C installation & repair
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August 2023 by Clinton Sutton
I dropped off my vehicle recently at 6am to have four tires mounted and balanced.Around 4pm I called to check the status of my vehicle.They had not started on it yet but said it would be done by 6pm.I reside near by and went to put fuel in my other vehicle and saw my vehicle on a lift with the power lift gate open around 5pm and thought to myself , why would someone leave a lift gate open and then raise the vehicle up on a lift? The potential for damage as it might hit the roof of the shop, the dome lights remaining on and the potential to drain the battery.I called again at 5:40pm having not heard back and was told it would be ready by 6pm.I arrive at 6pm to see my vehicle still on the lift with the lift gate still open.Roughly at 6:10pm they lower the vehicle.At 6:20pm I see a technician manually forcing my lift gate closed even though it is a power lift gate and there is a button you push to operate it, it’s fairly common these days.I mention this to the woman behind the counter who does nothing to stop him from forcing the lift gate shut.At 6:30 they finally drive the vehicle out of the bay and I notice another technician with blonde hair repeatedly gunning my car with a cold engine through the parking lot. He then parks it in the center of the parking lot and walks away leaving it running with the driver door for 5 minutes.I then walk out to my vehicle, look around and there’s not technician in sight.I turn my vehicle off, remove the key and shut the door.The blonde technician then finally comes to check on my vehicle and derogatorily asks if that is my vehicle.I reply, it better be since you left it unattended, running with the door open.He then asks why my engine is “lobing”.I said it runs fine what are you talking about?He turn says why is your driver window not functioning properly?I said your task was to install tires, not nit pick my vehicle apart.In my instructions I left it stated to save the two good existing tires on my vehicle which they did not.Since picking up my vehicle to have tires installed the engine does now have a rough idle and rough acceleration.I strongly believe they tampered with my engine as it was recently serviced and again they are asked to install tires and nothing else.My vehicle is currently being checked over for possible tampering by kempsville auto at a different shop that handles all of my mechanical work as kempsville auto has proven once again they are only hood for indirections and grunt work like tire installs and they can’t even do that properly.I own four vehicles which none will ever be on their lot again.Do not trust this shop!Service: Tires
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August 2023 by Vicki Blett
It was Friday afternoon and my car was slow starting. I was afraid it would not start each time I turned it on. Even though they did not have any appointments open, they suggested I could leave my car and they will try to work it in before they close. The wonderful staff was able to do so and my NAPA battery, which had a dead cell, was warranted out (still under warranty), connections cleaned and a very low bill to boot.
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June 2023 by Frank
I recently moved into the area and wanted a service station like I had for many years back home. I took a shot at this place and was overjoyed at what I found. The workers were both friendly and knowledgeable. The customers were all treated like family. This will be a great place to take my car.Service: Oil change
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February 2023 by A Westmoreland
GREAT PEOPLE! I wanted to personally apologize to these folks about my last review and to the lady up front for storming in her shop and using foul language. I was in the wrong, I didn't think about how long it had been since repairs were made to my car. That is my fault. They are wonderful people and they do a great job, I have been using them for inspection and other services for 10 plus years.Service: Engine repair
