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January 2024 by junamarialuz castro
I booked a package pickup last January 2. My box was scheduled to be picked up on January 9th. Today’s date is January 24th. Ever since, I booked my package pickup lagi akong tumatawag and nag fofollow up, every week. Up to this date, Nobody showed up, the agents cannot explain why the driver is not getting our box every Tuesday naman daw ang pick up sa Newport News area. I was given false promises and I wasted a lot of my energy by calling/begging them to pick up my box. No explanation was properly given, laging follow up and excuses ang binibigay. Wala naman nangyari sa mga follow ups nila!It’s not true na the hassle free ang free pick up. I was stressed to the point of crying and begging para lang Kunin yon box namin. Your service was 0/100!!!Matagal na kaming nagpapadala ng box through LBC pero I think it’s time to choose a better carrier.
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January 2024 by Phimnoyfoods And Imports
Always reliable. Boxes get to the Philippines faster than the rest of the other couriers!UNOPENED!
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November 2023 by Alan Farkas
LBC customers for at least 10 years and they have never failed to deliver friendly customer service. Jason just picked up another box on time. He has been here before is always fast and friendly. We had tried other box services in the past and we love LBC. Zero complaints. Remember good customer service includes being a good customer.
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November 2023 by Willie Mercado
One of the worst customer service. We called 5 times to schedule a pick and was told a date and time but they never came. Never had any issues with them in the past. Didn’t even bother giving us a courtesy call. Do not use this weak carrier to send your balik bayan box. I don’t see where the 4 star rating came from.
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November 2023 by Kenneth Tryczak
I'm satisfied with the service. Everything went smoothly. 5 stars.
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November 2023 by Doug Campbell
Love this place it is the cheapest way to send packages to the Philippines
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September 2023 by Michael Gomez
So I had a scheduled pick up today between 10-2pm. Driver was a no show and didn’t even call. I called LBC at 3 and was told to call back at 4 if the driver didn’t show up. I did and was told to expect a call from the warehouse within 10-15 minutes. After an hour and a half, no phone call and I checked the warehouse hours and they closed at 5. So now I had to reschedule for tomorrow and wait again. I didn’t work today just so I can get this box mailed and wasted my day and lost wages.Update, I was rescheduled for pick up this morning from 9-12. Another no show and it’s already 2. I called LBC and my case was forwarded to the warehouse, again! Was told the warehouse would call to no avail.Day 3 today, scheduled for 9-12 pick up and still not here at 1130. I’m probably getting blackballed for this review!This is not the first time this has happened with this branch/driver and it’s very disappointing. I am limited to who I can use to send this unlike the west coast. Please fix this, hire more drivers and don’t overbook.
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September 2023 by Maria Carmelita Go
They have friendly and accommodating staff. I've been a customer for close to 20 years. They have good service and the box arrives in the Philippines, intact. The price is right and reasonable.
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September 2023 by Jamil Ian Ruivivar
Great and friendly staff. Check the lunch time hours, i made that mistake and waited. definitely my fault, but they showed up earlier than what's posted and was really professional
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July 2023 by Jason Kendall
Very nice peopleFair pricing on shipping
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July 2023 by Arlene R.
Prompt service, friendly and knowledgeable staff. There's someone always available for any inquiries as well
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June 2023 by Richmond Hwan
Great Service! Drop location is their main warehouse. $65 to send balikbayan box.
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May 2023 by Michelle Francisco
I got 4 boxes scheduled for pick up April 28 and stay home all day waiting until I finally decided to call them and they told me that they can’t pick it up cause it’s raining. He told me that they will pick it up on May 6 and the sale is extended anyway so I said yes to them. Here comes Saturday and my sister called him and never answer the phone or return her call so she decided to call the office and she was told that we don’t have any scheduled pick up. So my sister left the house and after few minutes they came. Lack of coordination between the office and the driver. They told us that they’re going to call but never did. I called them like 6-7 times already and nothing is resolved. Everybody says the same thing but they do NOTHING!!!!
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May 2023 by Alien Eater
Awful very dissapointing service. We scheduled pick up last April 5, 2023 but no show no nothing. We went to their office they said they didnt see my name on the list of schedules. They confirmed another pickup time but turned out to be nothing. 3x we have scheduled pick up but it all turned to nothing. Our box was delayed for a month. They wasted our time and hopes waiting for them to come. Disgusting and unacceptable they need change in the system for real. May this serve as a wake up call to spark a change. If i could give them 0 il give them 0.
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May 2023 by Michelle Pia
It's a busy place, but the staff are very helpful and friendly. Outstanding customer service.
