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June 2025 by Anthony Jones
This company scams the customer so bad. They wanted me to 35.00 up front a credit check and 500 up front for home value estimate. I agreed to credit check. Paid 35.00 and i told them i didnt have 500 right now. So they did credit check came back good 2 days later they said they dont do loans on modular homes i told them thats what i had single wide modular home.they said yea no problem. Sure glad i didn't give them 535.00 up front like they ask for. Customer be aware not a good company
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August 2024 by Betty Spencer-Chapman
I really enjoyed working with Drew. He was responsive and very patient with my client. He and I had an open communication. He was very knowledgeable about different products and the cost for each. I am looking for to partnering with Drew on more transactions.
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April 2024 by Rodney Stocker
Customer Service has gone down tremendously, I was treated so well during my home loan process, and close. I have encountered very rude associates just to make a payment. I would never recommend this lender based on that one experience. Associate hung during my call because i requested a supervisor for their rude behavior. i have no idea why they are so unhappy if their company has hidden financial or leadership issues the associates are not hiding it, they are disgruntle. no way i would refinance or use them in the future
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April 2024 by John
They sold my mortgage but kept withdrawing money after the mortgage was sold. If anyone else stole $3300 it would be wire fraud and felony theft!
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April 2024 by mo fo
Chris Hayes was informative and responsive. He's made things very easy and I would definitely recommend him to friends/ family.
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March 2024 by Nun Ya’ll
Pick someone else! The customer service is poor. They claim I didn’t make my payment yet it was deducted from my bank account! I sent proof that it was deducted and never returned to me. They can’t find it and somehow that is my fault? Ruining my stellar credit, charging me fees and refusing to remove them though it was their error. I don’t know how the employees are happy working for a company that is unapologetically practically stealing from customers.
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January 2024 by Mark Rogers
Glenn Rosso at Virginia Beach office is an incredibly unpleasant individual with an anger management issue. Rude.
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December 2023 by maddrick mason
The loan representative over the phone was very unprofessional and came off as a used car salesman, and he hung up on me ?
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November 2023 by Stephen Thomas
Very helpful & engaging during the entire loan process. Made the process less stressful by suggesting ways to increase credit scores to get a better rate!
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April 2023 by Zimir Wilkins
Worst company I've ever had the displeasure of working with in my 26 years. Submitted a form for a few months to be put on the backend of the loan after the house had big issues and I had to pay to fix them. Told "no problem". Told to zoom in the document, highlight, circle. Twice told that it was being processed and nothing to worry about. They didn't process it. Submitted ALL of the paperwork. Waited the amount of time necessary for my application to be approved but the VA called to say it's in foreclosure. Supervisor said his employees didn't read the information and he'd fix their mistake and submit it. He didn't, nor did he call back or answer the phone. Told to pay legal fees and the past amount in 12 days.
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December 2022 by Patrick Madigan
great Loan officer Ryan Brown is the best most efficient mortgage officer I have ever worked with hands down!
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July 2022 by K B.
I personally had a horrible experience working here as a Loan Officer. Please get everything in writing. WRITING. Based on my personal experience I would NEVER recommend working for this company in any capacity. I am sorry that I believed what they told me.
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December 2021 by Rob Asercion
Christie was excellent to work with! I felt she really helped me make the right decision between the different mortgage products.
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December 2021 by jeff stodghill (PMA Architecture)
Don't do it! -What a waste of time-I spent over 3 months in their loan approval process only because I am a small business owner. Asking for more and more documents and after providing everything they asked for they just fall off the edge of the earth and provide no communication or follow-through. Better to go to your local bank where they know you. I cancelled the process after my bank offered to do the refinance.
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December 2021 by John Lassiter
Run away as fast as you can! Dealt with for 3-1/2 months before they “finally” spoke with me about my loan, and then only to tell me we needed something else that same day or they were canceling the loan! All the other negative reviews state the exact nature of how they do business. I will be following up with every financial reporting agency I know to make sure EVERYONE knows what a rip off organization they are. Do yourself a favor, AND RUN!
